Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management
 

Like this? Share it with your network

Share

Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management

on

  • 111 views

Market Research Reports, Inc. has announced the addition of “Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management” research report to their offering. See ...

Market Research Reports, Inc. has announced the addition of “Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management” research report to their offering. See more visit - http://mrr.cm/Z32

Statistics

Views

Total Views
111
Views on SlideShare
111
Embed Views
0

Actions

Likes
0
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management Presentation Transcript

  • 1. www.MarketResearchReports.com Category : Banking & Finance All logos and Images mentioned on this slide belong to their respective owners.
  • 2. www.MarketResearchReports.com Introduction to Report  Launch Date: March 21, 2014  Number of Pages: 60  Geography Coverage: Global  Available Format: PDF Price For Single User License: USD 3,800 Price For Site License: USD 7,600 Price For Global User License: USD 11,400 Delivery Time: Within 24 Hours (During Working Days)
  • 3. www.MarketResearchReports.com About the Report Banks and payment companies have adopted CRM applications to improve customer services and provide suitable products, indicating a positive outlook for successfully understanding customers.
  • 4. www.MarketResearchReports.com Research Findings Companies have adopted a number of best practices, including strengthening existing CRM platforms and installing new ones, managing contact center operations effectively, offering customized products and pricing at an individual level, and using online and social networking platforms to address customers’ complaints.
  • 5. www.MarketResearchReports.com Research Findings Contineus… Banks and payment companies have adopted CRM applications to improve customer services and provide suitable products, indicating a positive outlook for successfully understanding customers. Companies in the Americas and Europe were early adopters of CRM applications, and are using them as a platform to develop new products. Overall global spending on CRM applications by retail banks reached US$1.9 billion in 2012, accounting for 14.0% of the overall global spending on CRM. Spending is expected to accelerate further over the forecast period (2013–2017), increasing from US$2.1 billion in 2013 to US$3.0 billion in 2017 at a CAGR of 10.10%.
  • 6. www.MarketResearchReports.com Report Coverage 1. Executive Summary 2. Customer Service and Relationship Management by Banks and Payment Companies 3. Best Practices in Customer Service and Relationship Management 4. Implementation Strategies and Case Examples 5. Appendix For more details regarding Report coverage see the last slide All logos and Images mentioned on this slide belong to their respective owners.
  • 7. www.MarketResearchReports.com Company Coverage (Partial List) 1. American Express 2. Bank of America 3. Wells Fargo 4. Citibank 5. Barclays 6. Halifax 7. HDFC Bank 8. ICICI Bank 9. Russian Standard Bank 10.Starbucks 11.Westpac 12.FirstOntario Credit Union 13.DNB Bankas For more details regarding Report coverage see the last slide All logos and Images mentioned on this slide belong to their respective owners.
  • 8. www.MarketResearchReports.com Custom Research:  Are you an industry professional, entrepreneur, venture capitalist, investors and organization, then let us know your specific research requirements. Our goal is to cater to your requirements be it for a custom market research project, syndicated research report on a specific market or industry sector, newsletter creation, case study development or anything else related to marketing research. For Any Customization Related query Visit IdeaCenter @ http://www.marketresearchreports.com/idea-center
  • 9. www.MarketResearchReports.com How To Buy This Report? Visit following URL to see Table of Content and purchase this publication: http://mrr.cm/Z32 About Market Research Reports, Inc. Market Research Reports provides a customized set of reports from reputed Publishers, built on the intelligence available within organizations and leverages on our motto of “Intelligence Redefined”. Contact : Amitava Sen Email : info@marketresearchreports.com Phone: +1 302-703-7787 (USA) +91-8762746600 (India)