Job title: Technical Operations Manager/Engineer
We are currently looking for a self-motivated and highly organised Technical Operations Manager to join an exciting and
fast paced virtual media business in London. This company operates on the fundamental principle of outsourcing and is
structured as a lean centralised function that relies on a wide and flexible network of outsourced technology and service
providers to create a much larger, highly skilled virtual department.
You will be responsible for Issue and incident Management across the business in the Digital Media areas a including
Streaming Media – capture, prioritise, assign and track operational incidents with strong awareness of business needs.
Reporting to the Technical Operations Lead, this role is an exciting opportunity to work in a fast-paced, commerciallydriven, growing digital media team. Your primary day-to-day responsibilities will include, but will not be limited to..
Ensure all of the businesses products and services are fully available and performing at required levels for viewers
and internal customers in order to maximise revenues and enhance user perception.
Provide internal support to the company and for all of the businesses products.
Hands on investigation and triage of all technical operations problems and incidents.
Issue Management – capture, prioritise, assign and track operational incidents with strong awareness of business
Escalation of issues to 3rd party support teams.
Technical ownership of operational issues through to resolution/closure.
Provide stakeholders with regular status updates on open issues.
Work with delivery teams to ensure products can be supported operationally, defining operational processes and
managing handover from development to operational readiness.
Contribute to ongoing refinement of Technical Operations processes and input into the on-going product
development process to improve performance and stability of products.
Act as the primary point of contact for technical integration and operational service issues from third party
You may be required to be a technical point of contact out of office hours (on a rota basis). Any work undertaken
during evenings and weekends will be recoupable from standard office hours in consultation with the Technical
Attention to detail and analytical approach to problem solving
Strong sense of ownership
Self-motivated and highly organised, able to work well within a team, be flexible and manage time effectively
against competing pressures
Commercially focused, with an awareness of the impact of technology decisions on business priorities
Strong oral and written communication skills.
Desirable Skills/Experience: Non Essential
A knowledge or experience of an Operations environment would be advantageous.
Good understanding of video encoding and streaming technologies
Knowledge of VOD workflows and OTT delivery, including video content processing
Knowledge of video advertising solutions such as Auditude or Freewheel
Experience using helpdesk/bug tracking tools (e.g. JIRA, Zendesk, Bugzilla)
Hands-on experience of debugging/tracing tools such as Fiddler, Charles, Wireshark
Good understanding of network analysis and configuration (e.g. Traceroute, NSLookup, Whois)
Experience of agile application development processes
Knowledge of content publishing workflows and delivery
Experience of content management systems such as Wordpress, Drupal, etc
Knowledge of display ad server solutions such as 24/7 Real Media, Doubleclick
Experience of using audience insights and analytics tools such as Comscore, Omniture, Nielsen or Google
For more information on this role please contact Annie@abrs.com