Technical Operations Manager job from abrs


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Technical Operations Manager job from abrs

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Technical Operations Manager job from abrs

  1. 1. Job title: Technical Operations Manager/Engineer We are currently looking for a self-motivated and highly organised Technical Operations Manager to join an exciting and fast paced virtual media business in London. This company operates on the fundamental principle of outsourcing and is structured as a lean centralised function that relies on a wide and flexible network of outsourced technology and service providers to create a much larger, highly skilled virtual department. Key Responsibilities: You will be responsible for Issue and incident Management across the business in the Digital Media areas a including Streaming Media – capture, prioritise, assign and track operational incidents with strong awareness of business needs. Reporting to the Technical Operations Lead, this role is an exciting opportunity to work in a fast-paced, commerciallydriven, growing digital media team. Your primary day-to-day responsibilities will include, but will not be limited to..  Ensure all of the businesses products and services are fully available and performing at required levels for viewers and internal customers in order to maximise revenues and enhance user perception.  Provide internal support to the company and for all of the businesses products.  Hands on investigation and triage of all technical operations problems and incidents.  Issue Management – capture, prioritise, assign and track operational incidents with strong awareness of business  Escalation of issues to 3rd party support teams.  Technical ownership of operational issues through to resolution/closure.  Provide stakeholders with regular status updates on open issues.  Work with delivery teams to ensure products can be supported operationally, defining operational processes and managing handover from development to operational readiness.  Contribute to ongoing refinement of Technical Operations processes and input into the on-going product development process to improve performance and stability of products.  Act as the primary point of contact for technical integration and operational service issues from third party commercial partners.  You may be required to be a technical point of contact out of office hours (on a rota basis). Any work undertaken during evenings and weekends will be recoupable from standard office hours in consultation with the Technical Operations Lead. Essential Qualities:  Team player  Attention to detail and analytical approach to problem solving  Strong sense of ownership  Self-motivated and highly organised, able to work well within a team, be flexible and manage time effectively against competing pressures  Commercially focused, with an awareness of the impact of technology decisions on business priorities Essential Skills/Experience:  Good understanding of HTML, XML, JSON, CSS, Flash and JavaScript and web in general.  Strong oral and written communication skills.  Desirable Skills/Experience: Non Essential A knowledge or experience of an Operations environment would be advantageous.  Good understanding of video encoding and streaming technologies 01491 411020
  2. 2.   Knowledge of VOD workflows and OTT delivery, including video content processing  Knowledge of video advertising solutions such as Auditude or Freewheel  Experience using helpdesk/bug tracking tools (e.g. JIRA, Zendesk, Bugzilla)  Hands-on experience of debugging/tracing tools such as Fiddler, Charles, Wireshark  Good understanding of network analysis and configuration (e.g. Traceroute, NSLookup, Whois)  Experience of agile application development processes  Knowledge of content publishing workflows and delivery  Experience of content management systems such as Wordpress, Drupal, etc  Knowledge of display ad server solutions such as 24/7 Real Media, Doubleclick Experience of using audience insights and analytics tools such as Comscore, Omniture, Nielsen or Google Analytics. For more information on this role please contact 01491 411020