Customer Service and Social Media

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What it means to provide outstanding customer service continues to evolve and change. It is imperative that small businesses develop a working understanding of how to engage, utilize, and implement effective social media strategies

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Customer Service and Social Media

  1. 1. Customer Service & Social Media A Customer Service Professionals ‘How To’ Guide to Social Media
  2. 2. What is Social Media?
  3. 3. What This Means To You and your ability to interact with customers & influence service and purchase decisions.
  4. 4. BUT… …I don’t have time or the staff for social media

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