The Death Of Traditional Training Nn

06/07/09 Copyright Edge Interactive The Death of Traditional Training?

The New Business Environment
What is Traditional Training?
How are We Training Today?
What’s New in Training Technology?
Choosing the Right Solution
Putting the New Technologies to Work
06/07/09 Objectives Copyright Edge Interactive

Pace of business is increasing with less tolerance for wasted time or resources.
New products and processes are being introduced at an accelerated rate
Business has become increasingly competitive with no room for mistakes or false starts
Everyone must do more with less
06/07/09 The New Business Environment Copyright Edge Interactive

06/07/09 A Brief History of Training What is Traditional Training? Copyright Edge Interactive

“ Training”, to coach in or accustom to a mode of behavior or performance. To make proficient with specialized instruction and practice. Activity leading to skilled behavior
06/07/09 What is Traditional Training? Copyright Edge Interactive

06/07/09 Current Knowledge, Skills, Beliefs Targeted Knowledge, Skills, Beliefs Training What is Traditional Training? Copyright Edge Interactive

06/07/09 How Are We Training Today ? Copyright Edge Interactive

What does traditional training look like?
Learners in a classroom
Led by one or more instructors
Predominately one way communication
Entire class proceeds at the same pace
Social and networking opportunities
Little to no technology

What are the benefits of traditional training?
Speed of development
Cost of development
Learner acceptance
Management acceptance
Safe and proven approach
Bastion for technical, sales, leadership, and on-boarding training

What are the benefits eLearning?
Consistent message
Improved retention
Saves travel costs
Reduced learner seat time
24 X 7 content availability, Just-in-time training
Faster large scale deployment

What are the types of eLearning?
Virtual classroom (11.35%)
Self paced online (27.25%
Traditional audio & video (2.9%)
Print and other (4.44%)

The New Choices
Development
Delivery
Management
Measurement & Evaluation
06/07/09 What’s New in Training Technology? Copyright Edge Interactive

Development
Technical: HTML
2nd Generation: Breeze, Lectora, Course Maker, Rapid Builder
Integrated LMS Development Suites
Templates
Knowledge Objects and dynamic course generation

Delivery: Group
Virtual classroom (breakout sessions)
Blended Learning
Collaboration
Virtual Communities

Delivery: Group
Facilitated Self Study
Interactive Satellite (IBM ISEN)
Interactive Internet (Arel)

Delivery: Self paced
eLearning
EPSS (Context sensitive training)
Mega reference libraries (Books 24X7)
Mega training libraries (Skillsoft, others)
Satellite broadcast (Ford, Remax)

Delivery : Self paced
Video on demand (Podcasts)
Audio on demand (Podcasts)
Simulations
Remote virtual labs
Self publishing (Blogs, Wikipedia)
Knowledge capture, storage, and retrieval

Management
Learning Management Systems
Learning Content Management Systems
Knowledge Based Solutions: Capture, Storage, and Retrieval

Measurement & Evaluation
Completions, scores, evaluations
Integrated into LMS
Standalone tools available

Criteria
Audience
Learning Content
Infrastructure
Business Factors
06/07/09 Choosing the Right Solution Copyright Edge Interactive

Audience
Experienced
Novice
Demographics
Size of audience
Geographic locations

What we believe about learners impacts our decisions (Old Style)
Organization is responsible for learners training
Learners are passive
Time and productivity are not critical

What we believe about learners impacts our decisions (New Style)
Learner is responsible for learner’s training
Learners are active seekers
Time and productivity is everything
Learning is active, not passive, and comes in a wide variety of forms

The New Experienced Learner
Motivated and equipped to actively seek required information
Edutainment not necessary, simple and interesting will do
Learner engagement important
Interactions can be simple
Page turners have a place

06/07/09 Choosing the Right Solution
Page turners
Collaboration
Context sensitive
search
Virtual ILT
Self Service Copyright Edge Interactive

Learning Content
Knowledge
Skills
Frequency of change
Volume of Information
Required Accuracy of Information

Business Factors
Urgency
Budget
Cultural view of traditional and eLearning
Organizational & departmental readiness and receptiveness

Solution Development Costs
Traditional classroom: $4,000 (40/1)
Webinar: $5,000 (50/1)
Basic eLearning: $8,000 (80/1)
Advanced eLearning $16,000 (160/1)

Solution Delivery Costs
Traditional classroom: $126/learner
Webinar: $50/learner
Basic eLearning: $35/learner
Advanced eLearning $35/learner
Cost Comparison: Instructor-Led Vs. E-Learning By Paul T. Walliker

06/07/09 Choosing the Right Solution Budget Copyright Edge Interactive

06/07/09 Copyright Bower & Company Characteristic ILT & Virtual ILT Basic eLearning Advanced eLearning Development hours per hour of finished training 40-50 80 160 Instructional Strategy Linear, knowledge transfer Linear, knowledge transfer, show/tell/do Linear, knowledge transfer, show/tell/do, scenario-based Theme and Motif Simple, common visual theme, clip art More complex, minimal storyline development Full storyline and theme development Screen Design and Layout Simple, minimal graphics for visual engagement and interest More complex, sophisticated graphics and interaction to reinforce learning objectives as well as visual engagement and interest Complex design, graphics and interactions to reinforce learning objectives, simulate tasks, as well as visual engagement and interest Interactions Graphics, minimal interactions, one per five screens Graphics, more numerous and complex interactions, one per three screens Graphics, more numerous and complex interactions, one per screen Media Graphics Minimal voice-over and video Rich voice-over and video Navigational Scheme Linear Linear with some hierarchical navigation Hierarchical navigation Skills Assessment Linear with feedback Linear, feedback, some remediation, scores captured Linear, feedback, remediation, scores captured Development tools and technology Standard, non-proprietary Standard, non-proprietary Standard, non-proprietary Course Administration Not included Not included Not included Delivery Method Classroom Web based Web based

Scenario Number One
Customer Support Center: currently all calls are personally answered and resolved by call center agents
Goal: Increase accuracy & reduce costs
Potential Solutions:
Knowledge capture, storage, and retrieval
Context sensitive training and support
06/07/09 New Technologies at Work Copyright Edge Interactive

Scenario Number Two
500 sales reps, geographically dispersed, new version of existing product, experienced audience
Goal: Increase speed to market
eLearning delivered update
Virtual classroom delivered update
Conference call delivered update

Scenario Number Three
Order Processing Agents: On-boarding
Goal: Reduce turnover
Blended solution

Scenario Number Four
First time managers
Goals: Long term leadership development
Blended solution

The New Business Environment
What is Traditional Training?
How are We Training Today?
What’s New in Training Technology?
Choosing the Right Solution
Putting the New Technologies to Work
06/07/09 Summary Copyright Edge Interactive

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The Death Of Traditional Training Nn

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