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Test Manager cv

Test Manager cv

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Mark chappell abridgedcv Mark chappell abridgedcv Document Transcript

  • Personal Details: Full Name: Mark Chappell Address (current base): Oldham, Manchester E-Mail: Home: Mark@En1gmaEngine.co.uk or MCTheDog@GMail.com Phone: 07891 918228 Birth year: 1962 Available: Immediately Educational Details: 6 'O' Levels: 1 'A' Level: HND: Mathematics, Physics, Chemistry, Biology, English Language, English Literature. Economics. HND Computer Studies (BEC/TEC) Plymouth Polytechnic (1980 - 1982). Subjects Covered: Computer Programming, Business Organisations, Systems Analysis, Computer Architecture, Statistics, Communications and Project Implementation. Current Skills Overview: ISEB Intermediate certified Test Manager. I am equally competent in a technical (System Test), business (UAT or OAT) or managerial role and I adapt easily to the role requirements of the client. I am particularly strong on Test Process and building teams of testers. I have managed teams ranging in size from 3 up to 12 testers on and offshore. I generally work in a project or programme team in a plan-driven environment with fixed deliverable dates to the usual tight timescales! I have over 30 years experience in the computer industry and have graduated up through the IBM mainframe Analyst/Programmer ranks, into client/server technologies in the early 1990’s and more recently (mid-1990’s) into System/User Acceptance Testing and Test/Senior Test Management (for the last 15 years) across multiple workstreams within major UK, blue-chip organisations.
  • Curriculum Vitae for Mark Chappell Feb-2013 to Oct-2013 Zurich Insurance, Zurich (and home-working) Commercial IT/Insurance Test/Quality Manager – MyZurich2 - Sharepoint 2013 Portal project -Created a project Quality Plan -Created a project Test Strategy -Document, articulate and implemented Quality Gates for the project -Planned and managed the testing of a strategic Commercial Insurance project that incorporated a number of existing applications into a portal. -Co-ordination of the third-party software supplier testing deliverables into the mainstream testing timeline. -Third-party software supplier test management during test preparation and execution; system and integration testing -Day-to-Day test management of system test, integration test and business testing resources. Dates: Client: Business arena: Job Title: Nature of Work: Dates: Client: Business arena: Job Title: Nature of Work: July-2012 to Jan-2013 Axa Insurance, Lytham Commercial IT/Insurance Test Manager – Simple Projects -Document and articulate a requirements-based test estimation technique for the Test Capability Team in Commercial I.T. -Planned and managed the testing of a 2 strategic projects (Renewals and Instalments) for an online commercial insurance system selling products via an online trading platform. -Third-party software supplier management during test execution; managing defect fixes and code drops into the test environments -Day-to-Day test (re)planning of test script execution and test resources. Dates: Client: Business arena: Job Title: Nature of Work: Feb-2012 to May-2012 SPX, Stockport Vehicle Diagnostics Test Manager – Honda project -Understand, document and improve testing capability on a long-term project that was undergoing strategic change. -Stakeholder management. -Day-to-Day test planning -Hands-On testing including creation of resource plans Dates: Client: Business arena: Job Title: Nature of Work: Jan-2011 to Jan-2012 Lloyds Banking Group, Leeds Insurance division – Wealth Management E2E Test Manager – Strategic Point of Sale -Ensure compliance to testing across all test phases and the transition between test phases (development testing, System testing and UAT). -Extensive Stakeholder management. -Liaison with Environments team, Release Management, Development and Test teams – on and off-shore. -Extensive liaison with Development testers and System testers, both on and Off-shore CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 2 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Business arena: Job Title: Nature of Work: Sept-2010 to Jan-2011 Lloyds/Bank Of Scotland, Edinburgh Wholesale Operations Test Manager -Engaged on the largest major UK bank integration programme in Europe. -Identified key business processes for critical business testing of the Wholesale Operations business. Managed the conversion of identified business processes into usable test scenario and script collateral sufficient for proving the Wholesale Operations business in the integrated bank -Built a test team and a test strategy to cover critical business testing of Wholesale Operations. -Engaged with divisional test professionals and business subject matter experts to plan and deliver End-To-End business testing across integrated business areas within both banks. Dates: Client: Business arena: Job Title: Nature of Work: April-2009 to Sept-2010 Transition Consulting Ltd Consultancy Test Manager -Engaged on a major UK mobile telecommunications client site (Orange UK) providing Test Management and consultancy to a number of projects focusing on test strategy and governance (at programme level) and hands-on test management (at project level). -Managed onshore and offshore Functional test resources. -Engaged on a government Fire Control project providing test consultancy for the system and performance test teams. (Basic) Security clearance. Dates: Client: Business arena: Job Title: Nature of Work: May-2008 to Mar-2009 PremierFarnell, Leeds Global eCommerce distribution of electronic and related components Global Information Systems Test Manager -Create and implement a Programme Test Strategy for testing all eCommerce and related upstream/downstream systems. Strategy geared towards a testing service in a SOA environment. -Manage and develop a test team split between UK and USA. -Create a functional and non-functional testing automation framework that can accommodate a large manual testware repository. -Amend the test strategy to cater for both Agile and Waterfall SDLC methodologies Dates: Client: Project: Job Title: Nature of Work: Dec-2007 to Mar-2008 British Library, Boston Spa Digital Object Management Programme - Microsoft Digitisation Project Test Manager -Create and implement a Test Strategy for testing the digitisation of material for the British Library. Implement the Test Strategy on one of the line Projects in the DOM with a view to rolling it out across the organisation. -Create basic reusable test scripts for functional and non-functional testing. -Create a strategy for performance profiling of live (production) kit CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 3 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Project: Job Title: Nature of Work: Apr-2007 to Nov-2007 Numero (www.ThisIsNumero.com) , Stockport SmartAgént 4 roll-out Test Manager -Create a pragmatic Test Strategy for testing a state-of-the-art intelligent Customer Interactive Management software called SmartAgént. This software takes in multi-channel input, categorises it and applies workflow techniques to process the work items therein. -Introduce a formalised testing approach and methods for a total rewrite of already market-established software -This is a very “hands-on” role in a shop which happily embraces mainly open sourced tools for both development and testing. No formal test team (just me) and I have utilised existing staff on my test team. -True SOA environment – mixing Java, .NET, Web Services and just about any open-source toolset that is available. Dates: Client: Project: Job Title: Nature of Work: Feb-2007 to Apr-2007. Swiss-ONE, London Internet Bank start-up UAT Test Manager. -UAT Test Manager and co-ordination of all activities UAT for an Internet Bank start-up that are going for a full banking license. -Create a pragmatic Programme Test Strategy for an out-sourced, off-shore UAT operation. Create very pragmatic test procedures for an organisation relying on a heavily outsourced banking solution. VERY TIGHT DEADLINES Dates: Client: Project: Job Title: Nature of Work: Mar-2006 to Feb-2007. Marks and Spencer, Stockley Park, near Heathrow, London. Integration Services Integration Services Programme Test Manager. -Integration Services is the Marks and Spencer strategic message broker for their retail operation. All messages broker through Integration Services – including Point of Sale tills, website-purchase/fulfilment and various other large Programmes, including Amazon -Create a dynamic Programme Test Strategy for Integration Services multiple Biztalk (2000, 2002, 2004 and 2006) estates. Include a Biztalk migration strategy and formalise the approach for moving the regression testing forward. -Formalise the complex test environments and procedures governing the Change Control, Configuration Control, Version control and Release control into those environments. Liaise very closely with the Environments Management team -Create self-maintaining regression Test Packs (as dictated by the Test Strategy) that can be prepared/executed in-house (by Integration Services), by third-party support or offshore teams. -Frequent, cross-programme liaison with senior management regarding the testing scope, testing process and testing quality -Maintain testing quality and coverage of the day-to-day problems found -Substantial liaison with offshore test and development teams CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 4 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Project: Job Title: Nature of Work: Dates: Client: Project: Job Title: Nature of Work: Aug 2005 to Feb-2006. Bank of Ireland (BOI), Dublin, Belfast and India. POFS – Post Office Financial Services/Bank of Ireland joint venture to launch BOI’s first savings product Retail Operations Test Manager - contract position. -Responsible for co-ordinating in-house UAT testing for retail operations (the Dublin based Fulfilment Centre) – liaising between an in-house Contact Centre, off-shore Fulfilment Centre and Technical Infrastructure teams. -Responsible for signing off the UAT of joint venture testing between BOI and Post Office on behalf of retail Operations (Fulfilment Centre). -Responsible for the UAT testing delivery of a new Image and Workflow system (Astrons TxQ) and a retail Banking Financial terminal product (Alnova Release 5) into the existing BOI infrastructure. -Ensuring that the Bank pilot project covered sufficient testing in terms of retail operations for BOI before the handover to the Post Office. Produced test strategy and relevant test plan. -Ensuring compliance of the two new products (mentioned above) into the existing BOI compliance framework. Dec 2004 to Aug 2005. Royal Bank of Scotland (RBoS), Edinburgh. Ulster Bank Integration into RBoS Programme Test Manager Group Finance- Walker - contract position. -Responsible for defining the test environments, Programme test strategy and group test planning activities for Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA) and General Ledger (GL) components of Walker. -Liaison with all of the Group Finance projects and dictating test environment build requirements for System, Integration (End-To-End), UAT and OAT testing on a programme-wide basis in Group Finance. -Ensuring that a Risk-based testing approach is adopted programme-wide within Group Finance. -Planning the programme-wide system testing and dove-tailing the individual Group Finance projects System Testing with the business users UAT testing to ensure Ulster-Bank integration testing coverage is met. -Ensuring CMMI 3 compliance in Group Finance. CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 5 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Project: Job Title: Nature of Work: August 2004 to Dec 2004. Gemserv, Dublin. Deregulation of Irish Electricity market Retail Market Readiness Testing Co-ordinator body. - Gemserv provide Electricity market entry consultancy, industry knowledge and market entry adjudication services to potential retail market participants. These services include market testing co-ordination and new market participant guidance services. -Formulate and produce a market-wide testing strategy and subsequently carryout Network Access testing, Data Transfer testing and Inter-Prticipant (End-ToEnd) testing for the participants market-wide. -Conducted industry-wide testing using an XML message-based data transfer between market participants. -Presided over the Technical Implementation Group that was responsible for all matters technical in the Irish Electricity market. -Witnessed and provided impartial assessment services as to the effective readiness of market participant systems to the Central Electricity Regulatory body within the Irish retail Electricity industry. -Assisted in the role of Run Co-ordinator for the Inter-Participant testing which involved issuing test data, recording and advising on testing progress, collating and analysis of Problem Reports and adjudication of test abandonment/rescheduling. Dates: Client: Project: Job Title: Nature of Work: July 2003 to July 2004. Royal Bank of Scotland (RBoS), Edinburgh. Sales & Account Opening Senior Test Manager - contract position. -Responsible for defining the environmental build requirements for a Websphere/Chordiant front-end into an existing mainframe/distributed computing infrastructure within the bank - including significant matrix-managed activities. -Mainstay of the role is liaison with all of the Host/Off-Host projects and dictating build requirements for System, Integration (End-To-End), UAT and OAT testing on a programme-wide basis. -Ensuring that all interfacing projects adhered to Bank-wide testing processes and procedures at programme level Dates: Client: Project: May 2003 to July 2003. IBM Global Services (HBoS account) – Sighthill, Edinburgh. IBM Service Management Testing Services Group (SMTG) to Halifax/Bank of Scotland (HBoS) projects Senior Test Manager - contract position. -Established and implemented high-level testing procedures and processes for the Service Management part of the organisation and ensuring that projects that were using the Testing Services Management Group were operationally compliant. -The role was, essentially, an Operational Acceptance Test (OAT) Test Management one and involved liaising with the Core Banking programme in Halifax/Bank Of Scotland (HBoS) and support staff to prove non-functional operational compliance. Job Title: Nature of Work: CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 6 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Project: Job Title: Nature of Work: Dates: Client: Project: Job Title: Nature of Work: Hardware: Nov 2002 to Apr 2003. LloydsTSB Group Project Services – London. iPSL Integration (combined HSBC, Barclays, LloydsTSB, Unisys) for a combined Banks Clearing System Senior Test Manager/Test Consultant - contract position. -Reported directly into the Senior Programme Manager for Group Project Services -Developing guidelines for Lloyds GroupIT, company-wide testing and implementation strategy to fit the existing project strategies within the bank. -Set up a high-level User Testing Framework for Group Project Services within the bank. These guidelines/strategies would then be dove-tailed into existing Project/Programme plans. -Advised IT and business users on how to test their existing systems within the User Test Framework. -Organise demonstrations of structured testing in action and ‘hands on’ testing for the business users to show the benefits and business justification of correctly applying structured testing into a Banks Clearing operation. Jun 2002 to Sept 2002. UIA Insurance Ltd – Stevenage, Herts. Provision of a new General Insurance System Test Manager - contract position. -Define, establish and implement structured testing processes and techniques into a ‘green-field’ site. -Developed a company-wide testing strategy and developed ‘phase-based’ testing plans to fit the strategy. -Advised insurance business users and call centre staff on how to test their existing insurance systems. Organise demonstrations of structured testing in action and ‘hands on’ testing for the business users. Used an insurance system related functional test and scripted, executed and documented the test results according to my own structured techniques from my own company-wide testing strategy proposal. -Researched, evaluated and costed automated Test Tools for use within UIA according to their specific needs. I later produced a recommendation (Mercury suite) for UIA. -Defined and specified and assisted the UIA technical staff in building the test environment capable of supporting their new General Insurance system. This included scoping out a Model Office for their training needs and scaling up the test environment as the new General Insurance system is phased in. Unix (old system), Windows 2000 Client/Server (new system) CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 7 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Project: Job Title: Nature of Work: Hardware: Nov 2001 to Jun-2002. Barclays Bank plc – Knutsford, Cheshire. Provision of Testing Services to Barclays projects Senior Test Manager - contract position. -Defined, established and implemented high-level testing procedures and processes (created test product templates such as PID, Test Strategy, Master Test Plan and various Test metrics/scorecards for monitoring test progress) in the Testing Services division at Barclays. Testing Services provide testing services (via creation of the aforementioned product-set) to the entire base of projects at the Barclays retail banking organisation -Acted as the primary focal point for resource/work requests for Testing Services from all of the Projects within Barclays. -Allocated testing resources from a pool into suitable projects within Testing Services. -Responsible for establishing the high-level testing controls/processes that allows Testing Services Test Managers to engage projects. Specification of the Rules of Engagement for Senior Test Managers/Test Managers to the entire Barclays business. -Co-ordinated Testing activities across multiple business areas and Testing Services on very large-scale and high-profile projects (10 Test Managers reporting to me). Ensured Test Manager’s adhered to standards imposed on their testing activities. -Performed resource availability planning for some 140 Testing staff in Testing Services, effectively organising when and who will be supporting the Barclays business projects from Testing Services. -Mentored/trained inexperienced Barclays testing staff. Windows NT Client/Server, NT servers, IBM mainframes, Unix CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 8 of 9
  • Curriculum Vitae for Mark Chappell Dates: Client: Project: Job Title: Aug 2001 to Oct 2001. Grey Archer – Welwyn Garden City. E-Commerce Business Exchange (leisure industry – Pub Companies) User Acceptance Test Manager - contract position. Dates: Client: Project: Job Title: November 2000 to July 2001. Royal Bank of Scotland Group (RBSG) – London. Clearing Integration Programme (takeover of Natwest by RBSG) Exceptions Processing Test Manager - contract position. Dates: Client: Project: Job Title: September 2000 to November 2000. PayPoint Network Ltd – Welwyn Garden City. Flexible Direct Debits (Retail Systems) Test Consultant - contract position. Dates: Client: Project: Job Title: June 2000 to September 2000. A internet-based, multi-utility .com start-up in the Electricity Supply Industry – London & Manchester MRasco Electricity Industry accreditation MRasco accreditation Test Consultant - contract position. Dates: Client: Project: Job Title: Jan 2000 to June 2000 MMT Energy Ltd – Ipswich MRasco Electricity Industry accreditation for an MMT Energy client MRasco accreditation Test Consultant - contract position. Dates: Client: Project: Job Title: Nov 1999 to Jan 2000. IBM UK Ltd – London Cable & Wireless Communications (CWC) Y2K Millennium Programme Desktop Quality Assurance Test Manager - contract position. Dates: Client: Project: Job Title: Jul 1999 to Nov 1999. IBM UK Ltd – Basingstoke Cable & Wireless Communications (CWC) Y2K Millennium Programme Testing Quality Auditor- contract position. Dates: Client: Project: Job Title: Hardware: Using: Nov 1998 to Jul 1999. PayPoint Network Ltd – Welwyn Garden City. New System Rollout – country-wide Swipe-card terminal network Test Manager - contract position. -Carried out hands on End-to-End testing between Swipe-card terminals and Paypoint systems systems, including their Intranet site. NT Client/Server. NT Server 4, SQL Server 7, XML, MSMQ, MTS, Microsoft Office 97 suite. Dates: Client: Project: Job Title: Dec 1997 to Nov 1998. CIDA (Central Integrated Design Authority) – Old Broad St, London. 1998 Electricity De-Regulation Market Testing. Witness Test Co-Ordinator - contract position. CV for Mark Chappell – abridged version Last updated: 2-Oct -2013 Page 9 of 9