Enhancing life-long learning, teaching and research throughinformation resources and services                             ...
Supporting NTU Strategy with Talis AspireHelen Adey, Resource Acquisitions and Supply Team Manager &Dorothy Atherton, Serv...
Agenda• Before Aspire• NTU Strategy• What were we trying to deliver?• 100% target• How well did we do?• Digitisation at NT...
Before Aspire.• LLR knowledge of resource lists  variable at best• Reading lists in many different  formats and locations•...
NTU: A renewed push for information skills• Raising information and literacy skills – an increasing priority• Key aims: fa...
New Resource List solution had to deliver• For students…. –   Consistent, good quality Resource Lists with (much) improved...
Resource lists – the university                    • NTU has set out an encouraging                      resource list pol...
100% Target• After two years, take up plateaued at c. 70% of modules• University demanded 100% take up by October 2012• Li...
How well did we do?               • In acquisitions throughput time reduced from 72                 days to 35 Throughput ...
But there was a fly in the ointment!                       Digitisation did                       not sit happily         ...
Some background on our digitisation service• Grew up in an „ad-hoc‟ way through word of mouth• Used with enthusiasm by a l...
Some Facts and Figures                            Digitised Texts at NTU3000250020001500                                  ...
Digitised Texts by School 2011/12                                                       A&D                               ...
Some background on our digitisation service• Grew up in an „ad-hoc‟ way through word of mouth• Used with enthusiasm by a l...
For digitisation as part of RLMS…..                    • Throughput time grew longer – targets missed                    •...
The quality of the digitisation service haddiminished with Aspire. How could weimprove it again?                       •Ma...
Our knights in shining armour!                              Initial meeting with Chris ClarkeShowed good understanding of ...
How will TADC help?                    • Allows requests to be made                      independently of the rest of     ...
• All texts accessed directly                       through Aspire                     • Academics can flag possible      ...
• Academic requesting still within                        Aspire                      • Much easier request process for   ...
Our Pilot                             Period of off-line testing (trying to break the product) Feedback and Consultation  ...
Communication with Talis         • Dig team                                        • Weekly phone         • ALT           ...
Waiting for Widget 2. What‟s still missing?Requesting journal articles through AspireInformation entered in TADC to carry ...
New Resource List solution had to deliver• For students….    •   Consistent good quality Resource Lists with (much) improv...
Questions or comments?NTU Resource Lists   http://resourcelists.ntu.ac.uk• Helen Adey, helen.adey@ntu.ac.uk• Dorothy Ather...
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NTU Strategy and Talis Aspire, Open Day November 2012

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Dorothy Atherton and Helen Adey from the Library Service at NTU spoke at a Talis Aspire Open Day in November 2012. These slides share the NTU experience of getting to 100% adoption of a reading-list service.

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NTU Strategy and Talis Aspire, Open Day November 2012

  1. 1. Enhancing life-long learning, teaching and research throughinformation resources and services 1 04 December 2012
  2. 2. Supporting NTU Strategy with Talis AspireHelen Adey, Resource Acquisitions and Supply Team Manager &Dorothy Atherton, Services Manager - Resource Acquisitions and Supply 2 04 December 2012
  3. 3. Agenda• Before Aspire• NTU Strategy• What were we trying to deliver?• 100% target• How well did we do?• Digitisation at NTU• TADC• Conclusion 304 December 2012
  4. 4. Before Aspire.• LLR knowledge of resource lists variable at best• Reading lists in many different formats and locations• Traditional budget and acquisitions approach: – Majority of stock selection carried out by Academic Liaison Team members – Variable levels of involvement by academic staff – Digitisation - a standalone request and delivery service 404 December 2012
  5. 5. NTU: A renewed push for information skills• Raising information and literacy skills – an increasing priority• Key aims: facilitate development of the „independent learner‟; and support „directed study‟ through access to information resources• Student feedback reported failings in delivery of „directed reading‟ “I can‟t find the things my lecturer told me to read” “I can‟t find a list of things from my lecturer that I ought to read”•Existing resource/reading list management was not up to task
  6. 6. New Resource List solution had to deliver• For students…. – Consistent, good quality Resource Lists with (much) improved availability – Clearer guidance on different types of material (Essential, Supplementary etc) – Simple access to the lists (primarily through the learning space in the VLE) – 100% of all active modules must have a Resource List• For academic staff… – Easy population of lists from the library OPAC and other sources (with support for transferring existing lists to Aspire) – Required resources „on shelves‟ (actual, virtual) quicker, with less effort – Fewer complaints from students!• For library staff… – Improved internal workflows, and more efficient use of staff resources – Enhanced liaison opportunities with academic staff (a good „story‟ to tell) – Better targeting of book and other collection budgets – Fewer complaints from students!
  7. 7. Resource lists – the university • NTU has set out an encouraging resource list policy environment  Requirement for „basic onlineness‟ for all taught courses  Requirement that all courses benefit from a resource list • Vice-Chancellor has been an enthusiastic advocate • Learning and Teaching Co-ordinators have been energised to promote • Capitalised on good co-ordination between LLR, VLE team and IS team; and academic teams 704 December 2012
  8. 8. 100% Target• After two years, take up plateaued at c. 70% of modules• University demanded 100% take up by October 2012• Library responsible for achieving 100% Target• “Non-populaters” allowed to email or post their old-style reading lists to the Library to be converted into Aspire• If all else failed empty lists were filled by raiding VLE for indicative reading lists & converted to Aspire Lists 804 December 2012
  9. 9. How well did we do? • In acquisitions throughput time reduced from 72 days to 35 Throughput • Formula driven rule-based process times • Shelf-ready • 6 week lead time monitored • Academics request content – LLR decides optimumEasy access source, format and delivery via Aspire • IR policy to always purchase „e‟ where availablein the most • eBook links created at time of purchase • „One touch‟ process keeps Aspire up to dateappropriate • Link checking ensures good quality persistent links format • Real time links to catalogue • Aspire the only route for academics to request Single , materials • All types of resource requested in the same process seamless • ALT as single point of contact workflow • „One touch‟ process allows lists to pass smoothly from acquisitions to digitisation to link checkers
  10. 10. But there was a fly in the ointment! Digitisation did not sit happily in the resource list process. Why not? 1004 December 2012
  11. 11. Some background on our digitisation service• Grew up in an „ad-hoc‟ way through word of mouth• Used with enthusiasm by a limited number of academics, mostly in Education, Social Sciences, Arts and Humanities• A well regarded, bespoke, almost personalised service• Requests made to a generic mailbox. We encouraged use of a request grid• Lots of contact between digitisation team and individual academics. Good open channels of communication• Work ordered and prioritised according to need-by date. This allowed flexibility for processing urgent requests, and spread the workload.• We delivered content via the VLE• We currently use PackTracker 1104 December 2012
  12. 12. Some Facts and Figures Digitised Texts at NTU3000250020001500 Number of Digitised Texts on VLE Number of New Requests1000 500 0 2007/8 2008/9 2009/10 2010/11 2011/12 1204 December 2012
  13. 13. Digitised Texts by School 2011/12 A&D NBS SBE EDU ACC LLR LAW SS SST ARES 1304 December 2012
  14. 14. Some background on our digitisation service• Grew up in an „ad-hoc‟ way through word of mouth• Used with enthusiasm by a limited number of academics, mostly in Education, Social Sciences, Arts and Humanities• A well regarded, bespoke, almost personalised service• Lots of contact between digitisation team and individual academics• Requests made to a generic mailbox. We encouraged use of a request grid.• Work ordered and prioritised according to need-by date. This allowed flexibility for processing urgent requests, and spread the workload.• We delivered content via the VLE• We currently use PackTracker 1404 December 2012
  15. 15. For digitisation as part of RLMS….. • Throughput time grew longer – targets missed • Requests submitted later • Lists „queuing‟ in acquisitions Throughput • No standard request format meant missing times information • No „need by‟ dates • Single point of contact proved to be a frustration Easy access • Digitised documents still accessed via VLE in the most • Legacy documents not represented on Aspire • No robust way of linking from Aspire to VLE appropriate • Students had to go outside Aspire to access texts format • Academics found Aspire confusing and frustrating Single for digitisation requests seamless • Loop backs between teams workflow • Digitisation record keeping more fragmented and difficult to maintain – lots of keying! 15 04 December 2012
  16. 16. The quality of the digitisation service haddiminished with Aspire. How could weimprove it again? •Mandatory fields for bib data Better quality •Need by dates requests •Flagging where access was needed to a particular extract Requests to reach •Avoid queues •Digitisation requests submitted as soon as possible the team more •Digitisation requests submitted separately but still quickly within Aspire Discovery of •Way of linking to VLE?digitised resources •New storage/delivery solution for digitised textsdirectly from Aspire 1604 December 2012
  17. 17. Our knights in shining armour! Initial meeting with Chris ClarkeShowed good understanding of Emphasis that Talis had been in Asked us the right questions issues related to digitisation discussion with CLA Workshop with five other HEIs Demonstration of a working HEI reps encouraged to try the Collecting feedback and ideas prototype application and express opinions Further visit to NTU from Talis reps Further discussion of our current workflows and processes Invitation to express interest in becoming a development partner Our pilot proposal was accepted 1704 December 2012
  18. 18. How will TADC help? • Allows requests to be made independently of the rest of the list • No queuing Throughput • Better quality request data Times • Need by dates! • More automation of checking saves time for staff • Less time keying in data 1804 December 2012
  19. 19. • All texts accessed directly through Aspire • Academics can flag possible digitisation requests Easy Access • Management of authentication • More control of which texts are accessible at what times • Better management of end of year rollover 1904 December 2012
  20. 20. • Academic requesting still within Aspire • Much easier request process for academics to manage • Workflows within dig team much Single seamless simpler – less keying of data, only workflow one set of records to manage • Many previously manual tasks automated • Another tool to help with copyright compliance 2004 December 2012
  21. 21. Our Pilot Period of off-line testing (trying to break the product) Feedback and Consultation Feedback and consultation with Talis Selection of two pilot schools and 6 pilot modules Digitisation team make first live requests for legacy documents Liaison Librarians make live requests for new documents Request permissions rolled out to academics in pilot schools 2104 December 2012
  22. 22. Communication with Talis • Dig team • Weekly phone • ALT • Email • Academics • Site visits • Students • Ideas Feedback Testing to Talis Changes and Talis acts developments on reported feedback • • Weekly bulletin • TADC Homepage • Weekly phone call 2204 December 2012
  23. 23. Waiting for Widget 2. What‟s still missing?Requesting journal articles through AspireInformation entered in TADC to carry through to AspireAbility for two-way communication with academicsConfigurable wording on standard messagesWorkflow trackingConcierge to search where an eBook is availableMore flexibility in manipulation of document in viewerMore detailed suite of reports 23 04 December 2012
  24. 24. New Resource List solution had to deliver• For students…. • Consistent good quality Resource Lists with (much) improved availability • Clearer guidance on different types of material (Essential, Supplementary etc) • Simple access to the lists (primarily through the learning space in the VLE) • 100% of all active modules must have a Resource List • For academic staff… • Easy population of lists from the library OPAC and other sources (with support for transferring existing lists to Aspire) • Required resources „on shelves‟ (actual, virtual) quicker, with less effort • Fewer complaints from students! • For library staff… • Improved internal workflows, and more efficient use of staff resources • Enhanced liaison opportunities with academic staff (a good „story‟ to tell) • Better targeting of book and other collection budgets • Fewer complaints from students! 2404 December 2012
  25. 25. Questions or comments?NTU Resource Lists http://resourcelists.ntu.ac.uk• Helen Adey, helen.adey@ntu.ac.uk• Dorothy Atherton, dorothy.atherton@ntu.ac.uk Libraries and Learning Resources, Nottingham Trent University 2504 December 2012
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