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About Chairman of the Board, President & Chief Executive Officer of Kana Software. Previously President & COO of Epicor Software Corporation. 26 years of experience in senior management with expertise in every function within a software business. Specialties include sales and marketing, strategic planning, international operations, development and support. Also served as Operational Advisor with Accel-KKR for the purchase and privatization of KANA Software, Inc. In 2009, Mark received his First Class Honours Degree in Production Engineering from Kingston University in England.