Loss prevention and securityPresentation Transcript
Loss Prevention and Securityhave really become a partnership. Inthe past, loss prevention was more asecurity guard agency that helpedcontrol inventory shrinkage andprevent retail theft by providing anobvious and conspicuous presence.Both security and loss prevention offerbenefits to the retailer which may beexperiencing a large amount ofinventory shrinkage.
Is narrowly defines as a traditionalmethods ( security officers, fences, andalarms. ) used to increased thelikelihood of crime- controlled, tranquil ,uninterrupted environment for anindividual or organization in pursuit ofobjectives.
SECURITY DEPARTMENT Literally to protect the guests and staff ofthe hotel, including all of their property.Secondarily the security departments rolein a hotel is to secure the actual premises,and the property of the Hotel itself.Hotel security departments usually usepreventative tasks such as patrolling,monitoring CCTV, and investigating
Assurance - assurance is the level ofguarantee that a security system willbehave as expectedCountermeasure - acountermeasure is a way to stop athreat from triggering a risk eventDefense in depth - never rely on onesingle security measure alone
Exploit - a vulnerability that has beentriggered by a threat - a risk of 1.0 (100%)Risk - a risk is a possible event whichcould cause a lossThreat - a threat is a method of triggeringa risk event that is dangerousVulnerability - a weakness in a targetthat can potentially be exploited by athreat security
- Is broadly defined as almost anymethod used by an individual to increasethe likelihood of preventing andcontrolling loss ( people, money,productivityand material.) resulting from a host ofadverse occurrences ( crime, fire,accident, natural disaster,management.)
Loss Prevention is the concept ofestablishing policies, procedures andbusiness practice to prevent the loss ofinventory or monies in a retailenvironment. Developing a programaround this concept will help you toreduce the opportunities that these lossescan occur and more specifically, work toprevent the loss rather than solely bereactive to them after they occur.
•Keep the door to your room locked at alltimes. If you are inside the room, turn thedeadbolt and fasten the security chain.•When you leave your hotel room, pull thedoor completely closed behind you. Makesure the latch has engaged. Take amoment before you leave to try the doorand make sure it is closed and locked.
•Do not open your door to strangers. Usethe security viewport to see who is outsideyour door. Do not trust someone claimingto be a hotel employee if you are notexpecting one. If you are unsure, call thefront desk to check. Leave the securitychain engaged while opening the doorfor further protection.
•Check all windows and doors in yourroom every time you enter it and leave itto make sure they are closed and locked.•When entering or leaving the hotel afterdark, use the main entrance.•If you travel often, consider buying aportable alarm system to hang on thedoorknob for added protection. Thesemovement-sensitive devices can awakenyou if a door lock should happen to fail
•Use the safe provided in the room tostore keys, wallets, extra cash and creditcards, jewelry, and other small valuableitems you are leaving in the room. If nosafe is supplied, check with the front desk.They may have locked storage availablefor your use.•Dont leave cash, travelers checks andexpensive electronics and jewelry lyingaround the room.
Hotels and resorts have manyspaces in which they need to provide safevenues to their guests. Dangers exist inrestaurants, pools, elevators, stairwells, parkinglots, gardens, footpaths, and ocean/beachaccess. Given the large areas hotels andresorts need to provide public safety, hotels andresorts often hire excellent employees tocomplete assigned tasks as they add freesecurity to the premises.
First Line of DefenseThe front desk is the first opportunity forhotels and resorts to ensure the security oftheir patrons. Clerks can ensure hotelsecurity by greeting patrons within tenseconds of entry, deterring criminals andencouraging customers at the sametime. Clerks are also responsible forensuring driver’s licenses and credit cardsmatch, ensuring the identity of customerswhile safeguarding information.
Safeguarding Healthy FoodsHotel restaurants and resorts mustensure food is prepared in an optimalenvironment, stored in optimaltemperatures, and served in optimalcleanliness.
Elevator SafetyElevators offer convenience to hotel andresort customers, but elevators need tobe inspected annually. Maintenanceschedules also need to be enforced.
StairwellsStairwells should be maintained andmonitored for safety as well. Suitablymaintained stairwells serve double dutyas fire exits and alternate foot routes,and maintenance and drills should beperformed on the exitsperiodically. Lighting can act as acrime deterrent in the stairwells.
Parking LotsPublic safety in hotel and resort parkinglots should be enforced througheffective lighting and securitymeasures. Lighting, cameras, securityguards can deter criminals and offercustomers a measure of security.
Gardens / FootpathsAnother area in which protection canbe offered to customers in public safetyis in ensuring footpaths and gardensremain safe for customers. Traditionalsecurity measures like cameras,lighting, and guards also apply here,but further measures can be taken toensure tripping hazards are removed,gardens are maintained, andfootpaths are smooth and hazard-free.
Pool SafetyHotel pools require excellentmaintenance, security, and signs toensure public safety. Often notlifeguarded, hotel and resort poolsmust post the lifeguard rules and poolsafety rules to assist patrons in caringfor their own safety. Careful recordsand maintenance need to becompleted to ensure the correctchemical levels are maintained.
ACCIDENT INVESTIGATION:A detailed description of the events leadingto the accident or disease• The identified cause or causes of theaccident or disease, and the nature andseverity of the injury or incapacity• The immediate action taken to prevent arecurrence• Any breaches of statutory requirements orcompany regulations, and anassessment of whether action will need tobe taken to ensure enforcementin future
• Witness statements, and if possible astatement from the injured orsick person• Photographs of the damage and ifpossible of the injury. (Photographs needto be endorsed with the date and time,and the investigating employeeshould sign the back certifying that thephotograph is a true record.)• Conclusions and recommendations forfurther action by senior management