Managing and Leading Virtual Teams
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Managing and Leading Virtual Teams

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Though the tools of modern technology make communicating with your virtual team and customer possible, to successfully manage your project will require you to adapt and rethink previously learned ...

Though the tools of modern technology make communicating with your virtual team and customer possible, to successfully manage your project will require you to adapt and rethink previously learned communication, leadership, and customer service techniques as well as employ new techniques designed specifically for working virtually.

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    Managing and Leading Virtual Teams Managing and Leading Virtual Teams Presentation Transcript

    • Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Managing and Leading Virtual Teams Introductory concepts @ OxfordCambridge.Org all for free and free for all. The information gathered here is under KeyPoints format and may be use: - Either to give the reader an overview before deciding for a full scale study of the topic. - Or act as a guide for readers in expanding their knowledge on that given topic. Some recommendations, perhaps: - Identify each KeyPoint on which you feel a need to expand your knowledge, - Choose a good book or two and/or info from the Internet. - And then work towards gaining that knowledge. Please enjoy! Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Managing and Leading Virtual Teams – Introduction. ☺ Studies show around 80% of employees have been involved in some way with team members who are not physically located in the same office. ☺ Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. ☺ However to successfully manage your project will require you to:  adapt and rethink previously learned communication, leadership, and customer service techniques,  as well as employ appropriate techniques designed specifically for working virtually. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Aim of publication: To introduce the reader or the learner to the fundamentals of virtual team management and leadership in regards to the competitive global need for virtual teams. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Managing and Leading Virtual Teams – Summary. ☺ Leading virtual teams presents new challenges to leaders and managers. ☺ Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. ☺ Thus, one has to become aware of a framework for successfully leading virtual teams. ☺ Such a framework addresses some of the primary concerns managers, team leaders, and team members have about virtual teams. ☺ These are building teamwork to create synergy and to banish feelings of isolation, selecting and feeling comfortable with virtual technologies, and overcoming common virtual communication challenges. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Managing and Leading Virtual Teams - Learning Objectives. After developing the KeyPoints outlined in this publication, you should mainly be able:  leading virtual teams.  getting commitment from a virtual team.  creating a communicative team.  designing teams for better collaboration.  satisfying the virtual customer.  respecting cultural diversity.  developing the virtual project.  creating a working virtual team.  resolving virtual communication problems.  managing interpersonal dynamics.  handling virtual uncertainty.  communicating effectively in virtual formation. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Managing and Leading Virtual Teams - Sections List.  (Section 1) Virtual Team Basics.  (Section 2) Virtual Team Communication.  (Section 3) Collaboration in Virtual Teams.  (Section 4) Virtual Project Management.  (Section 5) Virtual Team Leadership.  (Section 6) Learning Organizations and the Virtual Team. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 1) Virtual Team Basics – Summary. ☺ These KeyPoints introduce the fundamentals of virtual team management and leadership in general. ☺ By expanding on these KeyPoints, one will appreciate:  the evolution of business teams in general,  the revolution in Internet communication,  and resource sharing that has spawned the competitive global need for virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 1) Virtual Team Basics – HighPoints.  New Team Paradigm.  Launching a Virtual Team.  Knowledge Management. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 1) HighPoints: New Team Paradigm. ☺ recognize the benefits of creating and using virtual teams. ☺ identify the reasons why many companies are shifting toward more widespread usage of virtual teams. ☺ differentiate between those traits shared by both virtual and traditional teams and those specific only to virtual teams. ☺ identify team member characteristics best suited to a virtual work environment. ☺ identify the roles of the emerging network approach in business and industry. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 1) HighPoints: Launching a Virtual Team. ☺ recognize the importance of resolving various challenges faced by businesses that launch virtual teams. ☺ distinguish between effective and ineffective commitment building strategies. ☺ list the stages of group development and their effects on team performance. ☺ indentify communication barriers and their effects on virtual team communication. ☺ distinguish appropriate vs. inappropriate business responses to cross-cultural challenges posed by virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 1) HighPoints: Knowledge Management. ☺ recognize the critical importance of knowledge management as it applies to virtual teams. ☺ classify the degree to which it is appropriate to use virtual teams in the management phases of businesses. ☺ identify which responses to virtual team information overload are effective or ineffective. ☺ distinguish between managing knowledge content and managing knowledge context. ☺ monitor key ways the Internet and intranets are constantly impacting businesses. ☺ identify positive contributions of networking to the development of virtual teams. ☺ monitor emerging trends likely to support the development of virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 2) Virtual Team Communication – Summary. ☺ Modern technology tools make communicating with virtual teams easier and easier. ☺ As a learner, one ought to acquire an understanding of the appropriate communication skills needed to create, manage, and lead virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 2) Virtual Team Communication – HighPoints.  Virtual Communication Tools.  Virtual Communication Problems.  Virtual Communication Applications.  Virtual Communication Leadership. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 2) HighPoints: Virtual Communication Tools. ☺ select the benefits of communication tools in operating virtual teams. ☺ discern between effective and ineffective uses of e-mail, voice mail, chat rooms and discussion boards in managing and leading virtual teams. ☺ recognize the most effective uses of the Internet and intranets in managing and leading virtual teams. ☺ distinguish the best practices of audio and video conferencing when managing and leading virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 2) HighPoints: Virtual Communication Problems. ☺ recognize the importance of diagnosing, treating and following up on virtual team communication problems. ☺ distinguish between correct and incorrect diagnoses of communication problems facing virtual teams. ☺ select the correct treatment for communication problems faced by virtual teams. ☺ identify methods of following up after treating communication problems faced by virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 2) HighPoints: Virtual Communication Applications. ☺ recognize the benefits of using different types of virtual team communication skills to effect organizational change. ☺ distinguish between effective and ineffective ways of creating and communicating a new organizational vision. ☺ discern between effective and ineffective communication techniques when creating organizational change with virtual teams. ☺ select the best communication practices for leading organizational change when using virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 2) Virtual Communication Leadership. ☺ recognize the benefits of using effective communication skills when managing and leading dynamic virtual teams and their leaders. ☺ identify the key team-based communication skills associated with being a virtual team leader. ☺ match the roles of a manager of virtual team leaders with the communication skills needed to perform those roles. ☺ couple the roles of a senior manager with the communication skills needed to perform the roles. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 3) Collaboration in Virtual Teams – Summary. ☺ The critically important role of collaboration is required in order:  to create,  to manage,  and lead virtual teams. ☺ However, one should ensure to take into account the benefits of using different kinds of collaborative systems. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 3) Collaboration in Virtual Teams – HighPoints  Collaboration in a Virtual World.  Trust and Commitment in Virtual Teams.  Flexible Collaboration in Virtual Teams.  Process Thinking. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 3) HighPoints: Collaboration in a Virtual World. ☺ recognize the benefits of using different kinds of collaborative systems. ☺ identify productive uses of open systems. ☺ distinguish between appropriate or inappropriate uses of a closed system. ☺ identify situations where using a chaotic system will produce higher levels of virtual team collaboration. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 3) HighPoints: Trust and Commitment in Virtual Teams. ☺ recognize the critical importance of trust and commitment in managing virtual teams. ☺ identify various skills a manager needs in order to obtain commitment from virtual teams. ☺ list different forms of power with their effects on trust in virtual teams. ☺ select ways of successfully dealing with virtual team politics. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 3) HighPoints: Flexible Collaboration in Virtual Teams. ☺ recognize the benefits of designing flexible virtual teams. ☺ distinguish between symptoms of poorly assembled and well-put together virtual teams. ☺ select best practices for keeping virtual team collaboration on track. ☺ identify steps necessary for assessing a virtual team's collaborative performance. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 3) HighPoints: Process Thinking. ☺ recognize the value of process thinking for virtual team collaboration. ☺ distinguish between organisations using equilibrium and process orientation. ☺ select correct applications of the principle of subsidiarity in a virtual team situation. ☺ list self-organizing skills against their effects on virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 4) Virtual Project Management – Summary. ☺ It’s important to develop an awareness of virtual team project management skills. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 4) Virtual Project Management – HighPoints.  Virtual Project Management Basics.  Project Management in a Virtual Environment.  Phases of Virtual Project Management.  Generalizing Project Management Skills. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 4) HighPoints: Virtual Project Management Basics. ☺ recognize the value of using human skills and technical tools in virtual project management. ☺ list the human skills needed in virtual project management. ☺ identify the technical tools used in the Work Breakdown Structure. ☺ distinguish systems thinking from non-systems thinking. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 4) HighPoints: Project Management in a Virtual Environment. ☺ recognize the importance of:  coordinating customer needs,  project resources,  uncertainty in virtual project management. ☺ select the best practices for creating virtual customer satisfaction. ☺ list the best practices for managing virtual resources. ☺ identify the best practices for handling uncertainty in virtual project management. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 4) HighPoints: Phases of Virtual Project Management. ☺ recognize the critical importance of phases of virtual project management. ☺ order the steps of virtual project development. ☺ sequence the steps of virtual project implementation. ☺ rank the steps of virtual project completion. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 4) HighPoints: Generalizing Project Management Skills. ☺ recognize the benefits of generalizing virtual project management skills to different situations. ☺ distinguish between effective and ineffective virtual project management techniques. ☺ differentiate between effective and ineffective virtual project development techniques. ☺ oppose effective to ineffective virtual project implementation techniques. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 5) Virtual Team Leadership – Summary. ☺ Virtual teams are emerging as the basic unit for conducting business of all types. ☺ However, leading virtual teams presents new challenges to leaders and managers. ☺ Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. ☺ The KeyPoints that will follow outline key competencies that members of virtual teams should possess and guidelines for virtual team activities, such as teleconferencing and decision making. ☺ There is a variety of tools and technologies that are commonly used for collaboration on virtual teams. ☺ It’s good to know how to choose the right technologies for specific virtual team situations. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 5) Virtual Team Leadership – HighPoints.  Leading vs. Managing.  Logistics of Leading a Virtual Team.  Roles of the Leader in a Virtual Team.  Leadership: A Paradigm Shift. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 5) HighPoints: Leading vs. Managing. ☺ recognize the importance of leading virtual teams. ☺ list characteristics of different types of leadership. ☺ identify essential components of leading in the world of business. ☺ differentiate between effective and ineffective methods of leadership in virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 5) HighPoints: Logistics of Leading a Virtual Team. ☺ recognize the value of identifying important logistical elements on a project. ☺ identify the effective communication strategies to use when leading a virtual team. ☺ determine methods of handling time issues for the virtual team. ☺ consider ways to counteract dissociation among virtual team members. ☺ identify behaviours by a team leader that indicate a healthy organizational culture. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 5) HighPoints: Roles of the Leader in a Virtual Team. ☺ recognize the critical importance of roles required to provide successful leadership for virtual teams. ☺ differentiate between the roles of director and mentor in leading virtual teams. ☺ tell apart between the roles of producer and facilitator in leading virtual teams. ☺ distinguish between the roles of coordinator and innovator in leading virtual teams. ☺ differentiate between the roles of monitor and team-builder as they apply to virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 5) HighPoints: Leadership: A Paradigm Shift. ☺ recognize the benefits of using emerging leadership models for the virtual team. ☺ validate the attributes of the emerging leadership models. ☺ pinpoint effective methods to train emerging leaders of virtual teams. ☺ identify the qualities and characteristics of an effective 21st century leader. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 6) Learning Organizations and the Virtual Team – Summary. ☺ It’s crucial to explore the concept of "learning organizations" as they relate to virtual teams. ☺ One should compare the traditional models of learning vs. emerging models of learning. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 6) Learning Organizations and the Virtual Team – HighPoints.  Learning Models.  How Teams Learn.  Organizing for Your Future. Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 6) HighPoints: Learning Models. ☺ recognize the importance of various models of learning as they apply to virtual team leadership. ☺ enumerate the characteristics of traditional learning models. ☺ identify the characteristics of learning organizations. ☺ consider methods of applying appropriate learning models to virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 6) HighPoints: How Teams Learn. ☺ recognize the critical importance of understanding the different stages of team development and learning. ☺ distinguish the purpose of the forming stage of group development and learning. ☺ list the purpose of the storming stage of group development and learning. ☺ consider the purpose of the norming stage of group development and learning. ☺ identify the purpose of the performing stage of group development and learning. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • (Section 6) HighPoints: Organizing for Your Future. ☺ recognize the benefits of preparing a business to become a learning organization, especially through the use of virtual teams. ☺ distinguish the components of highly functional virtual teams. ☺ identify the elements of virtual teams that are compatible with learning-organization philosophy. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Managing and Leading the Virtual Team – Conclusion. ☺ At this point you should be able to be familiar with the following:  identify the reasons that many companies are shifting toward virtual teams.  recall benefits of communication tools in operating virtual teams.  mark out key team-based communication skills associated to virtual team leadership.  recognize various skills managers need to obtain commitment from virtual teams.  distinguish between symptoms of poorly designed and welldesigned virtual teams.  acknowledge the value of process thinking for virtual team collaboration.  identify the human skills needed in virtual project management.  recollect the importance of leading virtual teams.  know the benefits of using emerging leadership models for virtual teams.  identify the components of highly functional virtual teams. Business Skills - Team Building (This picture: Harcourt Hill, West Oxford) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
    • Thank you for your interest! Business Skills - Team Building (This picture: Trinity College, Cambridge) Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
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