Anger management at work v004
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Anger management at work v004

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Learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with ...

Learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.

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  • OxfordCambridge.Org , The Seeds of Learning , is about electronic educational materials at entry level for anyone looking for a preview summary on selected topics.
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  • 08/11/13 OxfordCambridge.Org.
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Anger management at work v004 Anger management at work v004 Presentation Transcript

  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org Welcome ! OxfordCambridge.Org The Seeds Of Learning knowledge can free the mind
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org Anger Management at Work KeyPoints to develop in your own time! Introductory concepts in Anger Management @ OxfordCambridge.Org all for free and free for all. The information gathered here are under the format of KeyPoints for readers to develop in their own time. Some tips on how to proceed, perhaps: - Identify all the Keypoints on which you feel a need to expand your knowledge. - Choose a good book or two or info from Internet and then work towards gaining the needed knowledge. Please Enjoy!
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org To introduce the reader to Anger Management in the Workplace Aim of publication
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org The Seeds Of Learning OxfordCambridge.Org The Seats of Learning
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org  After developing the KeyPoints outlined in this publication, you should be able: ☺ understanding anger ☺ managing stress ☺ arguing without anger ☺ expressing anger appropriately ☺ countering anger ☺ letting go of anger ☺ taking control Learning Objectives
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org ☺ Experiencing Anger ☺ Managing Your Anger Anger Management at Work - Sections list
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org Anger Management at Work – Summary ☺ Like most people, you have probably become angry at work. ☺ A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? ☺ What will your coworkers or manager think of your outburst? ☺ While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy into more constructive activities.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 1) Experiencing Anger – Summary ☺ Like most people, you have probably gotten angry while at work. ☺ A disagreement with a colleague or manager during a business meeting could make you lose your temper. ☺ By developing these KeyPoints, you could learn why people become angry and recognize how you express your own anger. ☺ You might also learn simple techniques to minimize angry emotions, thoughts, and behaviors. ☺ Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 1) Experiencing Anger – HighPoints ☺ Understanding Anger ☺ Tackling Anger at Its Roots ☺ Encountering Angry People
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 1) HighPoints - Understanding Anger ☺ recognize the benefits of understanding anger. ☺ match the steps of the anger process to examples. ☺ identify examples of the causes of anger. ☺ identify the types of anger. ☺ match the types of anger to examples of each.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 1) HighPoints - Tackling Anger at Its Roots ☺ identify the benefits of understanding how to address anger at its roots. ☺ identify examples of ways to manage anger- causing stress. ☺ match techniques for taking control of anger to examples. ☺ identify the techniques for changing angry behavior to assertive behavior. ☺ manage angry behavior appropriately in a business scenario.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 1) HighPoints - Encountering Angry People ☺ identify the benefits of knowing how to handle an angry person. ☺ identify examples of how to help a person deal with anger. ☺ respond appropriately to help an angry person deal with anger in a specific business scenario. ☺ identify examples of methods for responding to an angry person. ☺ respond appropriately to an angry person in a given scenario. ☺ match behavior that is appropriate during an argument to examples. ☺ employ appropriate behavior during an argument in a business scenario.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) Managing Your Anger – Summary ☺ You are angry and you want to let everyone know it. But, is this really a good idea? ☺ What will your colleagues or your supervisor think of your outburst? Is there something that you could do to control your anger? ☺ The KeyPoints here will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. ☺ You will learn the stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) Managing Your Anger – Summary ☺ This could provide techniques that a motivated person can use to deal with manageable anger. ☺ However, these techniques do not replace counseling or other professional assistance where such attention is appropriate.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) Managing Your Anger – HighPoints ☺ First Steps in Handling Anger ☺ Dealing with Initial Anger
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) HighPoints - First Steps in Handling Anger ☺ recognize the benefits of learning the first steps in handling anger. ☺ identify the steps for taking an anger time- out. ☺ employ the appropriate steps for taking an anger time-out, given a business scenario. ☺ identify examples of the techniques used to appropriately release anger.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) HighPoints - Dealing with Initial Anger ☺ identify the benefits of understanding how to deal with initial feelings of anger. ☺ select examples of questions that help clarify the cause of one's anger. ☺ identify the thinking styles that can distort thinking and cause anger. ☺ apply the appropriate technique to counter the distorted thinking style that causes anger, in a given scenario. ☺ determine whether a given comment is a personal attack or professional feedback, in a given scenario. ☺ employ the actions for depersonalizing feelings of anger, in a given scenario.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) HighPoints - Solving the Anger Problem ☺ recognize the benefit of solving the problem that is causing one's anger. ☺ select examples of questions to ask oneself when deciding to take action. ☺ determine whether to take action, in a given anger scenario. ☺ sequence examples of the steps for solving the problem that is causing one's anger. ☺ solve a specific problem causing anger, in a scenario. ☺ match the rules for expressing anger appropriately to examples of each.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org (Section 2) HighPoints - Solving the Anger Problem ☺ apply the rules for expressing anger appropriately. ☺ identify examples of effective techniques for letting go of anger. ☺ apply the techniques to let go of anger in a given scenario.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org Anger Management at Work – Conclusion ☺ At this point you should be able to be familiar with the following: • managing stress. • helping an angry person. • arguing without anger. • expressing anger appropriately. • countering anger. • depersonalizing anger. • letting go of anger. • taking control. • responding to anger. • understanding anger.
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org OxfordCambridge.Org The Seeds Of Learning Information Gathering Links
  • Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org OxfordCambridge.Org The Seeds Of Learning Thank you for your interest! knowledge can free the mind