Anger Management at Work

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To introduce the reader to Anger Management in the Workplace

Introductory business management concepts @ OxfordCambridge.Org all for free and free for all.

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  • OxfordCambridge.Org , The Seeds of Learning , is about electronic educational materials at entry level for anyone looking for a preview summary on selected topics.
  • OxfordCambridge.Org
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  • 04/19/13 OxfordCambridge.Org.
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  • 04/19/13 OxfordCambridge.Org.
  • 04/19/13 OxfordCambridge.Org.
  • 04/19/13 OxfordCambridge.Org.
  • Anger Management at Work

    1. 1. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgWelcome!OxfordCambridge.OrgThe Seeds Of Learningknowledge can free the mind
    2. 2. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgAnger Management at WorkKeyPoints to develop in your owntime!Introductory concepts in Anger Management @ OxfordCambridge.Org all for free and free for all.The information gathered here are under the format of KeyPoints for readers to develop in their own time.Some tips on how to proceed, perhaps:- Identify all the Keypoints on which you feel a need to expand your knowledge.- Choose a good book or two or info from Internet and then work towards gaining the needed knowledge.Please Enjoy!
    3. 3. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgTo introduce the reader to AngerManagement in the WorkplaceAim of publication
    4. 4. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgThe Seeds Of LearningOxfordCambridge.OrgThe Seats of Learning
    5. 5. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org After developing the KeyPoints outlined in this publication,you should be able:☺ understanding anger☺ managing stress☺ arguing without anger☺ expressing anger appropriately☺ countering anger☺ letting go of anger☺ taking controlLearning Objectives
    6. 6. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org☺ Experiencing Anger☺ Managing Your AngerAnger Management at Work - Sections list
    7. 7. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgAnger Management at Work – Summary☺ Like most people, you have probably becomeangry at work.☺ A disagreement with a coworker or managercould make you lose your temper and voiceyour anger, but is this really a good idea?☺ What will your coworkers or manager thinkof your outburst?☺ While confronting anger in the workplace isinevitable, its important to minimize yourangry thoughts, emotions and behaviors, andchannel your energy into more constructiveactivities.
    8. 8. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 1) Experiencing Anger – Summary☺ Like most people, you have probably gottenangry while at work.☺ A disagreement with a colleague or managerduring a business meeting could make youlose your temper.☺ By developing these KeyPoints, you couldlearn why people become angry andrecognize how you express your own anger.☺ You might also learn simple techniques tominimize angry emotions, thoughts, andbehaviors.☺ Since you may have to deal with otherpeoples anger at work, you will also learnwhat to do when you encounter angrypeople.
    9. 9. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 1) Experiencing Anger – HighPoints☺ Understanding Anger☺ Tackling Anger at Its Roots☺ Encountering Angry People
    10. 10. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 1) HighPoints - Understanding Anger☺ recognize the benefits of understandinganger.☺ match the steps of the anger process toexamples.☺ identify examples of the causes of anger.☺ identify the types of anger.☺ match the types of anger to examples ofeach.
    11. 11. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 1) HighPoints - Tackling Anger at Its Roots☺ identify the benefits of understanding howto address anger at its roots.☺ identify examples of ways to manage anger-causing stress.☺ match techniques for taking control of angerto examples.☺ identify the techniques for changing angrybehavior to assertive behavior.☺ manage angry behavior appropriately in abusiness scenario.
    12. 12. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 1) HighPoints - Encountering Angry People☺ identify the benefits of knowing how tohandle an angry person.☺ identify examples of how to help a persondeal with anger.☺ respond appropriately to help an angryperson deal with anger in a specific businessscenario.☺ identify examples of methods for respondingto an angry person.☺ respond appropriately to an angry person ina given scenario.☺ match behavior that is appropriate during anargument to examples.☺ employ appropriate behavior during anargument in a business scenario.
    13. 13. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) Managing Your Anger – Summary☺ You are angry and you want to let everyoneknow it. But, is this really a good idea?☺ What will your colleagues or your supervisorthink of your outburst? Is there somethingthat you could do to control your anger?☺ The KeyPoints here will help you manageyour anger so that you will be less angryand will be able to channel your energy intomore constructive activities.☺ You will learn the stages of managing youranger and techniques that will be useful forpreventing your anger from getting out ofcontrol.
    14. 14. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) Managing Your Anger – Summary☺ This could provide techniques that amotivated person can use to deal withmanageable anger.☺ However, these techniques do not replacecounseling or other professional assistancewhere such attention is appropriate.
    15. 15. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) Managing Your Anger – HighPoints☺ First Steps in Handling Anger☺ Dealing with Initial Anger
    16. 16. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) HighPoints - First Steps in Handling Anger☺ recognize the benefits of learning the firststeps in handling anger.☺ identify the steps for taking an anger time-out.☺ employ the appropriate steps for taking ananger time-out, given a business scenario.☺ identify examples of the techniques used toappropriately release anger.
    17. 17. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) HighPoints - Dealing with Initial Anger☺ identify the benefits of understanding howto deal with initial feelings of anger.☺ select examples of questions that helpclarify the cause of ones anger.☺ identify the thinking styles that can distortthinking and cause anger.☺ apply the appropriate technique to counterthe distorted thinking style that causesanger, in a given scenario.☺ determine whether a given comment is apersonal attack or professional feedback, ina given scenario.☺ employ the actions for depersonalizingfeelings of anger, in a given scenario.
    18. 18. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) HighPoints - Solving the Anger Problem☺ recognize the benefit of solving the problemthat is causing ones anger.☺ select examples of questions to ask oneselfwhen deciding to take action.☺ determine whether to take action, in a givenanger scenario.☺ sequence examples of the steps for solvingthe problem that is causing ones anger.☺ solve a specific problem causing anger, in ascenario.☺ match the rules for expressing angerappropriately to examples of each.
    19. 19. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.Org(Section 2) HighPoints - Solving the Anger Problem☺ apply the rules for expressing angerappropriately.☺ identify examples of effective techniquesfor letting go of anger.☺ apply the techniques to let go of anger in agiven scenario.
    20. 20. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgAnger Management at Work – Conclusion☺ At this point you should be able to befamiliar with the following:• managing stress.• helping an angry person.• arguing without anger.• expressing anger appropriately.• countering anger.• depersonalizing anger.• letting go of anger.• taking control.• responding to anger.• understanding anger.
    21. 21. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgOxfordCambridge.OrgThe Seeds Of LearningInformation Gathering Links
    22. 22. Business Skills: Communication Contact Email Design Copyright 1994-2011 © OxfordCambridge.OrgOxfordCambridge.OrgThe Seeds Of LearningThank you for your interest!knowledge can free the mind

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