ContactOffice
Virtual Office
Emakina Academy 8 : Enterprise 2.0
14 June 2007

ContactOffice ?
Office 2.0 suite of applications
Collaborative & Messaging solution
Founded in 2000 by 4 Belgian serial internet entrepreneurs
Presently more than 350.000 users

Functionalities
State-of-the-art Office 2.0 application
Group Organiser Messaging Documents Repository
Web upload or WebDAV
RSS & Vod/Podcasts,
Public sharing
Shared Calendar (RSS) Mail (+ RSS) Mobility Solution
Shared Contacts IMAP4 & POP3(s)
To Do
SMTP, Webmail
Shared Notes
Antivirus & AntiSpam Synchronisation with
Shared Bookmark (RSS)
SMS, Fax, Alerts & Chat organisers, pda's, phones
Forum, Wiki
Mobile access
Bulletin Board
Rss Reader
.

Functionalities

Functionalities

Functionalities
All of the tools are Integrated in one User-friendly web 2.0 Interface
and allow for Sophisticated Sharing

Integration
“There is a strong desire to purchase Web 2.0
technologies — blogs, wikis, podcasts, RSS, social
networking, and content tagging — as a suite”
March 20, 2007
“CIOs Want Suites For Web 2.0”
by G. Oliver Young
Forrester

Current Interface
http://www.contactoffice.com

Ajax based Interface
http://beta.contactoffice.com
Help and extra
information
Indication of new +
total number of
items in lists
Dashboard giving
quick access to
main features
Navigation repeated
on left

Ajax based Interface
Click to sort
Marquee
selection
• Multiselect, select range, (un) Select all • Drag & drop
• Data grid, • Special keys handling
•logical scrolling • Sortable columns
• Contextual menus

Ajax based Interface
•Right-click contextual
menu
MenuBar
in
PopupPanel

Everything can be shared
with users and groups!
Sophisticated Access Right Model at user level
Applications : Individual user, Families,
Associations, Companies, Departments,
All kind of teams, ...

Commercial Model
Hosted, Security, SLA
Personalised, Private Label versions
SSO : LDAP, CAS, RSA ClearTrust, ...
API : XML-RPC

How big ?
1 million registrations
350.000 active accounts
250.000 paying accounts
Global, 6 languages
Profitable since 2003!

Technologies
OO Architecture :
Object Oriented Database
Pure Java Backend (POJOs only)
Build for scalability
Clients abstraction layer:
Web (HTML & CSS)
Pocket Explorer + Symbian
Wap (WML)
Voice XML (prototype)

Some happy customers

Why did they choose Contactoffice?
Accessible at anytime from anywhere
Reduced costs of acquisition and maintenance
No investment and maintenance of material
Uptime of more than 99,99%
Great flexibility of deployment
Update automatically included
Allows for collaboration outside intranet
Available in ASP and License mode
Security of the data

Case Mobistar: objectives
• Objective: Offer Mobility
Solution for mail and
organiser to SME and Soho
customers in order to
facilitate the sale of GPRS.
• Mark-up on CO price in order
to increase the « Arpu »
• Create traffic revenus with
SMS and GPRS

Case Mobistar: Approach
• Management of the application on CO servers
• Offer for 3 subscription formulas in combination with GPRS
subscription
• Direct and indirect sales of combined package (presented in a
box)
• Offers access to web, wap, PDA and smartphone version
• Integration with Mobistar backoffice, hotline.
• SMS traffic is unlimited and billed on monthly invoice

Case Trade Federation: Fnaim
• Association of real estate experts (France)
• 800 Members spread over country
• Official Professional Association that defends the interest of the
trade and gives services to its members

Case Trade Federation: Objectives
• Objective: Share and
dessiminate information with its
members
• Offer efficient work tools to its
members
• Have a collaborative tool for
secretariat
• Members are spread all over
France
• Need for user-friendly tool
• Accessible from any computer
(mobility)
• Easy administration

Case Trade Federation: Approach
• Management of the application on CO servers
• Offer 1 basic subscription to all members of association, they can
upgrade to paying packages if they want with online-payment
• Tools: Calendar, Docs, Mail, SMS, Contacts, Forum
• Creation of personalised version with
batch creation of account for members.
• Simple manual administration via
Web-based administration tool.

Case University: Lyon 2
• University of human sciences
of Lyon
• 24000 students, 3000 staff and
professors
• At the forefront in France in e-
learning and implementation of
Information Technology

Case University: Objective
• Offer a professional communication and working tool to students,
staff and faculty
• Tool should be rapidly installed in existing infrastructure (own
servers: linux and Max OSX, LDAP)
• Application should be managed and monitored by internal
technical staff
• Recuperation of existing information in mail and virtual disk drives
• Data flows in order to import interesting contacts out of LDAP into
addressbooks and inject student course schedule into calendar

Case University: Approach
• Application was installed from distance on Linux infrastructure
• Integration with Ldap developped in order to use logins and
paswords present in Ldap
• Different subscription formula dependent on profile (student, staff,
faculty)
• IMAP was used in order to allow users to recuperate mails and
folders from old mail accounts
• XML data inflow procedure was developped in order to import data
in addressbook and calendar
• XML-RPC for showing data of accounts in student portal page (#
new mails, # new appointments,…)

Other cases:
Electrabel:
First energy operator in Belgium
Some categories of Electrabel staff
use a secured Intranet (automatic SSL
encryption) to access documents quickly and easily.
TNT Airways:
Express Courier company
TNT Airways Belgium staff are provided with a communication
software (email and SMS) to allow for an efficient transmission of
information. In addition they get acces to document sharing tool

Life Demo
http://www.contactoffice.com
or
http://beta.contactoffice.com
Free test account @ your disposal. Don't hesitate to contact me.
Patrick De Schutter
patrick@contactoffice.com
+32-(0)2-647 92 35