Gic2011 aula6-ingles

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Gic2011 aula6-ingles

  1. 1. Information & Knowledge Management Real-Time Information & Knowledge Management Marielba Zacarias Prof. Auxiliar DEEI FCT I, Gab 2.69, Ext. 7749 mzacaria@ualg.pt http://w3.ualg.pt/~mzacaria
  2. 2. Summary Real-time processes Information Management Knowledge Management Enterprise Dashboards Real-time management of qualitative information
  3. 3. The need for “real-time” cycles Complex, dynamic, uncertain world WWW, bandwith Nothing new for industrial processes ...but for services
  4. 4. “Real-time” Real-time Enterprise (RTE) information about the right processes for the right people at the right time and price real-time is not necessarily instantaneous entails answering critical information? latency requirements? ROI?
  5. 5. RTE Activities Data capture automatic (RFID) & manual (data entry) high data volume filtering/selection, storage Data Monitorization Early detection of anomalous data Which data should be monitorized?
  6. 6. RTE Activities Data analysis Analytical methods and techiques Data visualization dashboards facilitate metric measurement and management through a unique interface friendly and consolidated views show, performance indicators graphic, typically web-based visualization + effective than reports
  7. 7. Some definitions Measurement Body temperature Car temperature Metric Cold/Hot Indicator If temp > 38.5 give medicine If temp > ? stop car, pour water in radiator
  8. 8. Dashboards
  9. 9. Dashboards
  10. 10. Dashboards
  11. 11. RTE Activities Interpretation and Action interpretation in a given context prioritization appropriate and timely action
  12. 12. RTE Activities Feedback and continuous improvement Iterative processes Gradual Improvement Performance metrics about data processes technology people
  13. 13. RTE Activity Cycle data capture & monitorization data analysis & visualization interpretation & action feedback & continuous improvement
  14. 14. RTE OTIS president regional o!ces zone directors district o!ces field o!ces president regional o!ces zone directors district o!ces field o!ces O T I S L I N E Information Flows before after
  15. 15. Real-Time Knowledge Management Immediate access and sharing of up-to- date operational information Concurrent interaction among actors Immediate action when needed
  16. 16. Action-Learning OODA Cycle Observation Anomalous situations, changes Orientation Threat & Opportunity Interpretation Decision (decide answer) Action (execute answer)
  17. 17. OODA Cycle digital dashboards business intelligence human intervention knowledge sharing scheduled & organized meetings
  18. 18. Western-Digital Supply Chain bills devolutions backlog inventory POS deliveries client/channel materials products backlog efficiency
  19. 19. Real time? (push model)
  20. 20. Push Model Reactive & corrective feedback loops Organization logic and information presentation pre-defined, pre-configured and pre-programmed Hinders multiple interpretation or answers over the the same information base
  21. 21. Real time? (pull model)
  22. 22. Real-time Knowledge Management!1 Deals with critical adaptation, survival and competency issues with organizations facing radical & discontinuous environmental changes Involves processes that combine IT & creative and innovative information processing of human actors
  23. 23. Push model Knowledge Management = Information Management Focus on IT + repositories right information at the right time and place Focus on Good practices, training and learning, Change culture, collaboration & virtual organizations automatization, redesign & process improvement
  24. 24. Pull model Overall Business Performance Strategy as the driving force in selecting and adapting processes, activities and IT Careful IT selection
  25. 25. Enterprise Architectures Valuable...if properly used
  26. 26. Real-time in numbers Airline Operations: from 20 min to 30 sec Commercial transaction analysis: 30 min to 5 sec Supply Chain updating: 1 day to 15 min Telephone activation: 3 days to 1 hour Finance Monitorization: 1 day to 5 min Document transfers: 3 days to 45 sec PCs on-demand: 6 weeks to 1 day
  27. 27. Various Tools
  28. 28. Artificial Intelligence Business Intelligence Data Mining Text Mining Expert Systems Neural Networks Genetic Algorithms
  29. 29. Business Intelligence
  30. 30. Data Mining Clustering Classification Association diaper + beers + football games Sequence analysis Recurrent sequences
  31. 31. Classification
  32. 32. Text Mining
  33. 33. Expert Systems
  34. 34. Neural networks
  35. 35. Genetic Algorithms
  36. 36. Tools in research
  37. 37. Extending RTE to qualitative information Action Capture Context Visualization Context Integration Context Analysis Context Discovery Bootstrapping Contexts Actions Tasks-Resources
  38. 38. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Action Capture nº Date foll. Subject Action Type Receiver Nested Action Main resource-related items ..supporting Resources (tools, people, information items) ... ... ... ... ... ... ... ... ... 20 1-Apr 0 Prof. Smith request Alice pay course X e-mail 21 1-Apr 20 Alice check Prof. Smith's payment requirements excel, payment requirement records 22 1-Apr 21 Alice request Prof. Smith send Prof. Smith's payment requirements e-mail 23 1-Apr 22 Alice inform pay will proceed when requirements are sente-mail 24 1-Apr 23 Prof. Smith request Alice pay without payment requirements e-mail 25 1-Apr 24 Prof. Smith inform Alice reason for not sending requirements 26 1-Apr 25 Prof. Smith inform Alice promise requirements for date D e-mail 27 2-Apr 26 Alice analyze payment request and reason given 28 2-Apr 0 Alice request Boss analyze accept or reject Prof. Smith's request telefone 29 2-Apr 28 Alice's boss analyze payment request and reason given 30 2-Apr 29 Alice's boss suggest Alice accept payment request of Prof. Smith telefone 31 2-Apr 30 28 inform Alice prof. Smith is a good professor telefone 32 2-Apr 27 Alice accept Prof. Smith pay course X e-mail 33 2-Apr 32 Alice order Luisa pay course X to Prof. Smith 34 2-Apr 33 Alice inform Prof. Smith pay is ordered e-mail Object Description| Action
  39. 39. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Discovery nº Date foll. Subject Action Type Receiver Nested Action Main resource-related items ..supporting Resources (tools, people, information items) 21 1-Apr 20 Alice check Prof. Smith's payment requirements excel, payment requirement records 22 1-Apr 21 Alice request Prof. Smith send Prof. Smith's payment requirements e-mail 23 1-Apr 22 Alice inform pay will proceed when requirements are sent e-mail 27 2-Apr 26 Alice analyze payment request and reason given 28 2-Apr 0 Alice request Boss analyze accept or reject Prof. Smith's request telefone 32 2-Apr 27 Alice accept Prof. Smith pay course X e-mail 33 2-Apr 32 Alice order Luisa pay course X to Prof. Smith 34 2-Apr 33 Alice inform Prof. Smith pay is ordered e-mail 8 1-Apr 7 Alice verify last POSI meeting minute word, POSI minute file 9 1-Apr 8 Alice inform Miguel last POSI meeting is OK e-mail 17 1-Apr Alice order Luisa pay March-April IT support e-mail, March-April invoices 19 1-Apr 0 Alice send TR software CDs for installation snail mail, CDs 2 1-Apr 1 Alice request Luisa search travels folder 4 1-Apr 3 Alice request Luisa register invoice data in travels file 5 1-Apr 4 Alice request Luisa compare invoice value with budgeted value excel, travels budget file 6 1-Apr 5 Alice request Luisa register invoice data in travels file excel, travels folder, travels file 13 1-Apr 12 Alice print PM course proposal file word, PM course proposal file 14 1-Apr 13 Alice store PM course proposal in short courses folderword, course folder 11 1-Apr 1 Alice schedule when to provide information about POSI to bankoutlook Object Description| Action
  40. 40. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Discovery nº Date foll. Subject Action Type Receiver Nested Action Main resource-related items ..supporting Resources (tools, people, information items) 21 1-Apr 20 Alice check Prof. Smith's payment requirements excel, payment requirement records 22 1-Apr 21 Alice request Prof. Smith send Prof. Smith's payment requirements e-mail 23 1-Apr 22 Alice inform pay will proceed when requirements are sent e-mail 27 2-Apr 26 Alice analyze payment request and reason given 28 2-Apr 0 Alice request Boss analyze accept or reject Prof. Smith's request telefone 32 2-Apr 27 Alice accept Prof. Smith pay course X e-mail 33 2-Apr 32 Alice order Luisa pay course X to Prof. Smith 34 2-Apr 33 Alice inform Prof. Smith pay is ordered e-mail 8 1-Apr 7 Alice verify last POSI meeting minute word, POSI minute file 9 1-Apr 8 Alice inform Miguel last POSI meeting is OK e-mail 17 1-Apr Alice order Luisa pay March-April IT support e-mail, March-April invoices 19 1-Apr 0 Alice send TR software CDs for installation snail mail, CDs 2 1-Apr 1 Alice request Luisa search travels folder 4 1-Apr 3 Alice request Luisa register invoice data in travels file 5 1-Apr 4 Alice request Luisa compare invoice value with budgeted value excel, travels budget file 6 1-Apr 5 Alice request Luisa register invoice data in travels file excel, travels folder, travels file 13 1-Apr 12 Alice print PM course proposal file word, PM course proposal file 14 1-Apr 13 Alice store PM course proposal in short courses folderword, course folder 11 1-Apr 1 Alice schedule when to provide information about POSI to bankoutlook Object Description| Action context name
  41. 41. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements
  42. 42. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements a5 a2a3 a6 a4 a10 a9 a8 1,3 2 4 5 6 7,9 8 10 11 12 13 14 context switches
  43. 43. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements Prof. Smith Payment Context Support to POSI management Context Alice Alice's boss payment, payment requirements request-accept inform-acknowledge recurrent information items & interactions a5 a2a3 a6 a4 a10 a9 a8 1,3 2 4 5 6 7,9 8 10 11 12 13 14 context switches
  44. 44. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions a1/ abxx a8/ lxx a6/ lyy a9/ jmxx a2/ abyy a7/ mxx Alice Luisa Prof. JM Prof. M Boss a10/ myy prof. Smith payment POSI document handling POSI candidate students POSI budget ellaboration a3/ lxx POSI budget training and supervision POSI meetings PM courses calls for boss Prof. Smith a1/ pSxx context-based networks Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements Prof. Smith Payment Context Support to POSI management Context Alice Alice's boss payment, payment requirements request-accept inform-acknowledge recurrent information items & interactions a5 a2a3 a6 a4 a10 a9 a8 1,3 2 4 5 6 7,9 8 10 11 12 13 14 context switches
  45. 45. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions a1/ abxx a8/ lxx a6/ lyy a9/ jmxx a2/ abyy a7/ mxx Alice Luisa Prof. JM Prof. M Boss a10/ myy prof. Smith payment POSI document handling POSI candidate students POSI budget ellaboration a3/ lxx POSI budget training and supervision POSI meetings PM courses calls for boss Prof. Smith a1/ pSxx context-based networks Context Analysis a1 = prof. Smith payment a2 = contacts & calls a3 = course budget a4 = student scholarship a5 = travel arrangements (1) request payment (2) check payment requirements (3) accept payment recurrent action sequences Prof. Smith Payment Context Support to POSI management Context Alice Alice's boss payment, payment requirements request-accept inform-acknowledge recurrent information items & interactions a5 a2a3 a6 a4 a10 a9 a8 1,3 2 4 5 6 7,9 8 10 11 12 13 14 context switches
  46. 46. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions a1/ abxx a8/ lxx a6/ lyy a9/ jmxx a2/ abyy a7/ mxx Alice Luisa Prof. JM Prof. M Boss a10/ myy prof. Smith payment POSI document handling POSI candidate students POSI budget ellaboration a3/ lxx POSI budget training and supervision POSI meetings PM courses calls for boss Prof. Smith a1/ pSxx Context Integration
  47. 47. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions a1/ abxx a8/ lxx a6/ lyy a9/ jmxx a2/ abyy a7/ mxx Alice Luisa Prof. JM Prof. M Boss a10/ myy prof. Smith payment POSI document handling POSI candidate students POSI budget ellaboration a3/ lxx POSI budget training and supervision POSI meetings PM courses calls for boss Prof. Smith a1/ pSxx Context Integration recurrent action sequences: (1) request payment (2) check payment requirements (3) accept payment Check Requirements Alice's Strategy: payments ok? Order Payment Inform Payment Request Requirement Inform about Requirements no yes Acknowledge reception Professor Receive request Request Payment Send Requirements Receive Payment Acceptance Receive Request Ack. april, 2004 tools (excel)
  48. 48. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions a1/ abxx a8/ lxx a6/ lyy a9/ jmxx a2/ abyy a7/ mxx Alice Luisa Prof. JM Prof. M Boss a10/ myy prof. Smith payment POSI document handling POSI candidate students POSI budget ellaboration a3/ lxx POSI budget training and supervision POSI meetings PM courses calls for boss Prof. Smith a1/ pSxx Context Integration recurrent action sequences: (1) request payment (2) check payment requirements (3) accept payment Check Requirements Alice's Strategy: payments ok? Order Payment Inform Payment Request Requirement Inform about Requirements no yes Acknowledge reception Professor Receive request Request Payment Send Requirements Receive Payment Acceptance Receive Request Ack. april, 2004 tools (excel) Resource Network course grades and report recurrent resource-related items payment requirements resources times = 6 Alice Luisa Prof. JMProf. M Prof. Smith course grades and reports student invoices candidate students budgetinginformation budgeting information coordination decisions course proposalsBoss professors' performance
  49. 49. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions a1/ abxx a8/ lxx a6/ lyy a9/ jmxx a2/ abyy a7/ mxx Alice Luisa Prof. JM Prof. M Boss a10/ myy prof. Smith payment POSI document handling POSI candidate students POSI budget ellaboration a3/ lxx POSI budget training and supervision POSI meetings PM courses calls for boss Prof. Smith a1/ pSxx Context Integration tasks: (1) pay professors (2) manage relationship with professors recurrent action sequences: (1) request payment (2) check payment requirements (3) accept payment Check Requirements Alice's Strategy: payments ok? Order Payment Inform Payment Request Requirement Inform about Requirements no yes Acknowledge reception Professor Receive request Request Payment Send Requirements Receive Payment Acceptance Receive Request Ack. april, 2004 tools (excel) Resource Network course grades and report recurrent resource-related items payment requirements resources times = 6 Alice Luisa Prof. JMProf. M Prof. Smith course grades and reports student invoices candidate students budgetinginformation budgeting information coordination decisions course proposalsBoss professors' performance
  50. 50. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Work Practices 0 12.5 25.0 37.5 50.0 JoãoCardoso MariaAlvega PedroCabrita SandraPereira SusanaGomes SusanaPauleta Telefone Email Email (printed) Fax Fax (printed) Provisioning Product Codes Catalog Product Queries Supplier Contacts Containers New Orders Order Status Damaged Supplies Incomplete Supplies Order Sales Pending Orders Substitute Products Supplier Price Proposals Publicity Client Claims Others 0 62.5 125.0 187.5 250.0 Joao Cardoso Maria Alvega Pedro Cabrita Sandra Pereira Susana Gomes Susana Pauleta employ to--do list personal activation rules person inter-personal rules action Pattern action types human resources event personal rules update trigger time point happensAt flowOf tools dyad information items shared activation rules interaction Pattern communicative action types shared commitments interactions (de)Activate use use use/produce update update trigger IS-A choose choose employ employedIn memberOf perform governedBy hasNested flowOf hasType communicative actions hasTwo dueAt obligation createdBy IS-A relatedTo constrain or change activate has participateIn employedIn governedBy resource task outputOf RelatedTo RelatedTo inputOf actions IS-A groupingOf inter-personal context Personal context IS-A dueAt share nº of actions vs contexts resource usage personalized action patterns
  51. 51. Introduction - Problem - Contributions - Methodology - Model - Method - Applications - Support - Conclusions Human Multitasking switches 19 m1 18 m011 17 m1 16 m3 15 m1 m8 14 m3 m81 m81 13 m1 m5 m5 m3 m9 12 m4 m3 m51 m1 m81 11 m1 m6 m5 m6 m81 m8 10 m3 m5 m1 m5 m51 m1 m81 m3 m81 9 m4 m3 m3 m1 m3 m81 m6 m011 m8 m9 m8 m9 8 m1 m5 m5 m3 m51 m5 m81 m2 m5 m81 m1 m5 m10 7 m011 m012 m6 m1 m8 m8 m8 m1 m81 m81 m9 m8 m9 m8 6 m3 m4 m3 m3 m81 m2 m8 m81 m81 m3 m6 m10 m8 m1 m8 m5 5 m1 m5 m6 m1 m51 m81 m81 m3 m81 m011 m10 m81 m81 m81 m9 m8 4 m2 m4 m3 m3 m8 m3 m8 m81 m81 m8 m2 m8 m5 m8 m8 m81 3 m3 m5 m6 m1 m1 m81 m81 m3 m81 m3 m10 m81 m9 m1 m9 m8 2 m2 m1 m3 m3 m8 m1 m3 m8 m1 m8 m6 m1 m81 m10 m8 m81 1 m1 m3 m2 m1 m7 m3 m81 m81 m81 m81 m10 m10 m9 m9 m9 m9 6 7 9 10 14 15 16 17 20 21 22 23 27 28 29 30 DAYS m1 m3m5 day 10 4 4 1 cgd team inform test results m1 = project management m3 = integration tests m5 = document association functions Activation Rules Subject Nº Event Time Activate (Action To-do) Mariana 2 antónio (-) request ellaborate report m1 ellaborate report 3 Every week weekly (6,10,15,23, 28) m1 propose team meeting 7 cg team(-) inform or request m3 perform test if <conditions> then <updates> (de)activate employ to-do list personal activation rules person inter-personal rules action patterns employedIn action types human resources events personal rules update trigger time point happensAt flowOf tools dyad information items shared activation rules source task inputOf outputOf interaction patterns communicative action types shared commitments interactions (de)Activate use use use/produce update update trigger IS-A choose choose employ employedIn memberOf perform RelatedTo governedBy governedBy IS-A flowOf hasType communicative actions hasTwo dueAt ObligationOf IS-A relatedTo constrain or change has groupingOf RelatedTo participateIn actions IS-A inter-personal context Personal contexthasNested dueAt share personal contexts
  52. 52. Action Capture
  53. 53. Context Discovery
  54. 54. ContextVisualization keywords (team meetings) context statistics online messaging carla's contexts
  55. 55. Context Analysis (dashboards) Context Analysis
  56. 56. Context Analysis (dashboards) Context Analysis

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