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Atus website
 

Atus website

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    Atus website Atus website Presentation Transcript

    • the ATUS websitesome thoughts
    • Users FirstMany contacts are anemergency (to user)Official terminology isnot well-knownWho does what?(Who cares?)Encourage return visitsfor learningSimple; visual clarityEasy terms, functionalgroupingIgnore organizational lines –information first! For all ITS?Make it compelling,attractive, useful
    • Provide Good InformationCorrectUseful and well-writtenCompleteEasy to UseKeep it current and updated(use Drupal reminder tools)Let users rate usefulness (DrupalRating tools)Let users add their ownquestions when we’ve missedsomething (user commenting)Multiple look-up methods:taxonomy filters, menus/grids,search
    • a LOT of informationa lot of CATEGORIES of informationTECHNICAL and COMPLEX informationOur data goes OUT OF DATEOur info is the vehicle, not the destinationPotential Roadblocks
    • Make Large Lists FriendlyA lot of info visible atonceNot over-whelmingIcons can helprecognitionSubject titles must berightUofO: https://it.uoregon.edu/services-grid/all
    • Lists can be too muchThe eyes glaze overIs anyone going to goto pages 2-10?UofO: https://it.uoregon.edu/it-faq
    • Rating allows user a voiceUse Drupal Rating orFive Star moduleBUT – someone in ATUSmust evaluate andreact to negativevotes
    • Best of Grids and Lists?Grid with icons allowsfor quick findList at right allows forcompletenessStanford: https://itservices.stanford.edu/services
    • Too complicated?LookscomplicatedEye focuses atleft, but primarydecision is atrightOSU: http://oregonstate.edu/is/home?destination=node/308
    • Good DetailsOSU: http://oregonstate.edu/is/tss/och
    • Not a good ideaExpiration Datingon our content ishelpful – butrequiresmaintenance sothe user doesn’tsee this!
    • Site opens at “Help Desk”grid so user sees familiarfunctional areasSome Ideas
    • All articles are tagged in several categories which mightinclude:Topic (major functional areas)Audience (student, faculty, staff, internal)Expiration date, published/not published, etcWidgets can then be teasers for such things as:Top 3 e-learning questions this week5 things you need to know about classroomsCanvas articles for studentsSome Ideas…
    • Sidebars contain:Other ways to find stuffWidgets displaying quickhints of other informationavailableSome Ideas…
    • Top menu contains links torecognizable major functional areasSome Ideas…Canvas Media WebClassrooms Software
    • Examples you likeIdeas you haveConcernsClarificationsYour Turn