The UMH Sandy 
Experience
2013

www.wordle.net
TEN COMMUNITIES
located statewide
• Five full service
• Five affordable housing
ve a o dab e ous g
• Centralized Home
Offi...
Pre-planning
p
g
Learning from others:
Louisiana, Florida, Texas…     
Irene

2012 Emergency Preparedness Conference Septe...
Pre-planning
Practicing Through Table Top 
Practicing Through Table Top
Scenarios:
Leadership
Associates
Residents
Volunte...
Relationship Building
Office of Emergency 
Management

Police,  Fire fighters, 
Other Community Resources 

Community Emer...
All Starts in the Planning
Leadership Responsibilities
Time Frames
Evacuation Sites
(Memorandums of 
(
d
f
Understanding)
...
Hurricane Sandy
H rricane Sand
Wednesday, October 24
y
• Ongoing monitoring of the 
storm
• Emergency Management 
and Insurance Carrier 
and Insurance Ca...
Setting the Stage
October 24, 2012
•Team Meetings to establish assignments
•Team Meetings to establish assignments
•Reside...
Evacuation Readiness
Home Office

October 25, 2013
Command Center Established
Call Center Initiated
Twice Daily System Wid...
Evacuation Readiness
October 25, 2013
Evacuating Communities Prepping for Move       
Gathering and Packing Supplies

•
•
...
Evacuation Readiness
October 25, 2013
Destination Communities
Preparing for evacuated 
residents and staff
Evacuation Decision
October 26, 2013
Larry Carlson, CEO/President relates to the UMH 
L
C l
CEO/P id t l t t th UMH
System...
Evacuation Preparations
p
October 27, 2013

Items to be moved are 
placed in lobby for 
efficient mobilization to 
buses a...
Evacuation Day   
October 27, 2012
Moving trucks arrive at 
identified time to pack 
identified time to pack
equipment, bo...
Evacuation Day   

Teams established at each community to 
support loading of buses, ambulances…
Communication between eva...
Evacuation Day   
Evacuation Day to Day Activity
y
y
y
Return to Home
October 31 and November 1, 2013
Post Storm:  
Assessment of Storm Damage
October 30 and thereon…..
STORM DAMAGE:
Evacuation ‐ $350k
Minimal at the Shores
...
Post Storm:  
Associate Benevolent Fund
Some Associates returned finding they
had lost their homes.
Post Storm:  
Assessment of Storm Damage
October 30 and thereon…..

Financial Coverage
FEMA  ? 
Insurance ?
•
•
•
•

Best 
Best
Practices

•
•
•
•
•
•
•

Corporate‐wide Engagement
Proven Evacuation Plan
Proven Evacuation Plan
Rela...
Lessons Learned
• Generator 
Needs/Loads
• Vendor 
/
Trust/Prevention
• Electric Grid/Power 
Priority
• Sub Command Center...
Sandy
y
We don’t miss her
but
We will never forget her.
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Preparation and Lessons Learned from Super Storm Sandy - Larry Carlson/Carol McKinley, United Methodist Homes of NJ

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Larry Carlson/Carol McKinley, United Methodist Homes of NJ - Speakers at the Long-Term Care CXO Summit January 2014, held in Las Vegas, NV, delivered a presentation entitled Preparation and Lessons Learned from Super Storm Sandy

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Preparation and Lessons Learned from Super Storm Sandy - Larry Carlson/Carol McKinley, United Methodist Homes of NJ

  1. 1. The UMH Sandy  Experience 2013 www.wordle.net
  2. 2. TEN COMMUNITIES located statewide • Five full service • Five affordable housing ve a o dab e ous g • Centralized Home Office • 1400 Residents R id t • 1000 Associates UMH
  3. 3. Pre-planning p g Learning from others: Louisiana, Florida, Texas…      Irene 2012 Emergency Preparedness Conference September 25th
  4. 4. Pre-planning Practicing Through Table Top  Practicing Through Table Top Scenarios: Leadership Associates Residents Volunteers First Responders First Responders 2011 "Escape The Cape" Exercise Category I Hurricane 
  5. 5. Relationship Building Office of Emergency  Management Police,  Fire fighters,  Other Community Resources  Community Emergency  Response Teams (CERT)
  6. 6. All Starts in the Planning Leadership Responsibilities Time Frames Evacuation Sites (Memorandums of  ( d f Understanding) Special Resident Needs Transportation Needs Transportation Needs Communication  Avenues Building closure steps Building Reentry Steps Supply Needs Supply Needs Staffing Financial Needs Financial Needs Pet Evacuation Equipment Needs Equipment Needs Vendor Partnership Responsibilities Contact information
  7. 7. Hurricane Sandy H rricane Sand
  8. 8. Wednesday, October 24 y • Ongoing monitoring of the  storm • Emergency Management  and Insurance Carrier  and Insurance Carrier Communication Preparing for both Shelter  in Place and Evacuation
  9. 9. Setting the Stage October 24, 2012 •Team Meetings to establish assignments •Team Meetings to establish assignments •Resident and Associate Meetings •Information Gathering: What Residents are traveling with us? What Residents are going with family? Completed Contact Form and Rosters initiated •Notify transportation companies that they are on call for potential evacuation:  Buses;  Wheelchair Vans; Ambulances •Notify evacuation sites and hotels of potential    evacuation
  10. 10. Evacuation Readiness Home Office October 25, 2013 Command Center Established Call Center Initiated Twice Daily System Wide  T i D il S Wid Conference Calls 
  11. 11. Evacuation Readiness October 25, 2013 Evacuating Communities Prepping for Move        Gathering and Packing Supplies • • • • • • Food Medical Supplies Medication Medical Charts Medical Charts Linens Activities
  12. 12. Evacuation Readiness October 25, 2013 Destination Communities Preparing for evacuated  residents and staff
  13. 13. Evacuation Decision October 26, 2013 Larry Carlson, CEO/President relates to the UMH  L C l CEO/P id t l t t th UMH System via conference call that our communities must  evacuate; evacuation will take place on Sunday  evacuate; evacuation will take place on Sunday October 28, 2012 UMH Board Chair  Blesses the team for  Godspeed Care in  all of our efforts.
  14. 14. Evacuation Preparations p October 27, 2013 Items to be moved are  placed in lobby for  efficient mobilization to  buses and trucks buses and trucks Residents waiting to travel;   Lanyards placed on residents
  15. 15. Evacuation Day    October 27, 2012 Moving trucks arrive at  identified time to pack  identified time to pack equipment, boxes,….. Utilized Medical Equipment  Utilized Medical Equipment Moving Vans
  16. 16. Evacuation Day    Teams established at each community to  support loading of buses, ambulances… Communication between evacuation sites,  team leaders, and destinations as  transportation left communities.
  17. 17. Evacuation Day   
  18. 18. Evacuation Day to Day Activity y y y
  19. 19. Return to Home October 31 and November 1, 2013
  20. 20. Post Storm:   Assessment of Storm Damage October 30 and thereon….. STORM DAMAGE: Evacuation ‐ $350k Minimal at the Shores Minimal at the Shores FAM Roof, foundation BTM Roof and subsequent apartments
  21. 21. Post Storm:   Associate Benevolent Fund Some Associates returned finding they had lost their homes.
  22. 22. Post Storm:   Assessment of Storm Damage October 30 and thereon….. Financial Coverage FEMA  ?  Insurance ?
  23. 23. • • • • Best  Best Practices • • • • • • • Corporate‐wide Engagement Proven Evacuation Plan Proven Evacuation Plan Relationships with OEM Supportive Vendor  Supportive Vendor Partnerships  Central Command Center Communication Avenues Staffing Initiatives Contracts in place for  C i l f transportation, housing… IT  IT Activity Programming Medical Equipment Transport Medical Equipment Transport
  24. 24. Lessons Learned • Generator  Needs/Loads • Vendor  / Trust/Prevention • Electric Grid/Power  Priority • Sub Command Center • Beds • Gasoline Resources • Second Tier of  • Refrigeration Evacuation Sites • Laundry
  25. 25. Sandy y We don’t miss her but We will never forget her.

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