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Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox
 

Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox

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Linda Bowersox, Advanced Care Center at Lakeview - Speaker at the marcus evans Long-Term Care CXO Summit 2014, delivered her presentation entitled Reducing Staff Turnover through the Development of a ...

Linda Bowersox, Advanced Care Center at Lakeview - Speaker at the marcus evans Long-Term Care CXO Summit 2014, delivered her presentation entitled Reducing Staff Turnover through the Development of a Positive Organizational Culture

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    Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox Presentation Transcript

    • © 2014 Advanced Care Center @ Lakeview
    • •Discuss best practice strategies for recruiting •Describe effective employee engagement and  D ib   ff i   l     d  retention strategies •Articulate the impact that leadership plays in  promoting a positive organizational culture •Describe strategies the organization can  p g g utilize to develop bench strength through  succession planning   •© 2014 Advanced Care Center @ Lakeview
    • Culture isn t the most  “Culture isn’t the most  important thing. Culture is the  only thing.”  l   hi ”  Jim Sinegal Ji  Si l Former CEO, Costco  © 2014 Advanced Care Center @ Lakeview
    • •Developing a strong culture is key •Focus on clinical and service excellence •Enhance staff engagement and satisfaction © 2014 Advanced Care Center @ Lakeview
    • •Connection between engagement,  staff satisfaction & outcomes ff  i f i  &  •Model service standards •Develop a culture of accountability •Promote a safe environment © 2014 Advanced Care Center @ Lakeview
    • •Ask  questions •Catch the staff doing things right  h h ff d h h •Allow for mistakes  •Treat everyone with respect •Listen  © 2014 Advanced Care Center @ Lakeview
    • •Care  about the whole  person  •Build the team ld h •Maintain ongoing communication  •Recognize staff efforts •See staff as a key customer   © 2014 Advanced Care Center @ Lakeview
    • •Clinical affiliations  Cli i l  ffili ti   •Job fairs  J •Promote  organizational brand © 2014 Advanced Care Center @ Lakeview
    • •Atmosphere of growth & development •Behavioral ‐Based interviews •Peer interviews •Solid orientation program  •PTE  •Financial Incentives  © 2014 Advanced Care Center @ Lakeview
    • Highly engaged environment •Organizational Huddle™ •Leadership rounding p g • CQI •Leadership development •Committee involvement • © 2014 Advanced Care Center @ Lakeview
    • •Respect in the workplace  training •Policies  and procedures promoting respect •Harassment prevention training •Whistle blowing •Chain of command •Access to HR •Lateral violence training  © 2014 Advanced Care Center @ Lakeview
    • •Develop service and team standards  •Employee satisfaction survey  l f •In the moment recognition •Promotion from within •Interdisciplinary collaboration  © 2014 Advanced Care Center @ Lakeview
    • •Manager as mentor, facilitator &  coach •Staff meetings •Flexible staffing & scheduling •Safe & healthy work environment   © 2014 Advanced Care Center @ Lakeview
    • p g •Mechanisms for providing feedback •Shared Governance  •P f Performance management process     •Clinical ladder •Competitive market analysis •Mechanisms for resolving conflict h f l fl © 2014 Advanced Care Center @ Lakeview
    • © 2014 Advanced Care Center @ Lakeview
    • • Recruit & promote leaders who  demonstrate our core values •Ongoing leadership development  •360 Feedback  © 2014 Advanced Care Center @ Lakeview 16
    • •Integrated clinical structure I t t d  li i l  t t •Alignment among clinical & ancillary  g g y departments  •D l  b Develop bench strength  h  t th  © 2014 Advanced Care Center @ Lakeview
    • •Leaders who develop highly engaged  and satisfied work environments   d  ti fi d  k  i t    retain top talent and provide  outstanding  care. •These organizations  are well  positioned to achieve PTE‐LTC. © 2014 Advanced Care Center @ Lakeview