2012 Australian CIO Summit – July 2012Collaboration CatalystsKnowledge Management and the evolving role of ITMark Andrews ...
Outline– Baker & McKenzie – brief overview– My perspective– Knowledge Management   – Perspectives   – Habits and tools– IT...
Baker & McKenzie                   3
My perspective        Technology,     HR, Professional         Knowledge       Development,        Management        Psych...
KnowledgeManagement             5
KM perspectives                  Know     Don’t Know            Tacit          External Risk    Don’t   Random         Opp...
KM perspectivesInformation overload, knowledge scarcity                Tomorrow Value                                Yeste...
KM perspectives                   Distribution  Identification                                  Contribution              ...
KM habits            9
KM habits – Baker & McKenzieNon management– Applies policies, procedures and guidelines for knowledge  management and mana...
KM habits – Baker & McKenzieManagement– Ensures that colleagues apply policies, procedures and guidelines for  knowledge m...
KM tools                       Leadership & Strategy                 Advanced                                             ...
IT & KMA short history                  13
IT & KM – a short history                            14
IT & KM – a short history– 2,500,000 to 10,000 BCE   – Oldest known art– 4100 to 3800 BCE   – Written language starts to g...
IT & KM – a short history– 1973   – First mobile call from handheld subscriber equipment– 1980s   – KM emerges as a field ...
IT & KM – a short history                             WISDOM                  MEANING                            INSIGHT  ...
CollaborationCatalysts                18
KM & IT as catalysts for collaborationIT                                    Knowledge– To provide dynamic technology      ...
Collaboration catalysts                    Distribution   Identification                                   Contribution   ...
Collaboration catalystsThe Baker & McKenzie Australia experience– Technology and Knowledge   – Technology as a function, k...
Collaboration catalystsThe Baker & McKenzie Australia experience– Global connectivity– Progress– Challenges– Opportunities...
Collaboration catalysts– Data and Information    IT– Sense making                 K– The Attention Economy   IT   K– Colla...
Collaboration catalysts– Cloud– Big data– Pervasive computing                          24
The meaning ofCIO                 25
26
Thank you© 2012 Baker & McKenzie. All rights reserved.Baker & McKenzie International is a Swiss Verein with member law fir...
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Australian CIO Summit 2012: Presentation by Mark Andrews

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Australian CIO Summit 2012: Presentation by Mark Andrews – Director, Knowledge & IT, Baker & McKenzie: Collaboration Catalysts: Knowledge Management and the evolving role of IT

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Australian CIO Summit 2012: Presentation by Mark Andrews

  1. 1. 2012 Australian CIO Summit – July 2012Collaboration CatalystsKnowledge Management and the evolving role of ITMark Andrews – Director, Knowledge & IT
  2. 2. Outline– Baker & McKenzie – brief overview– My perspective– Knowledge Management – Perspectives – Habits and tools– IT & KM – a short history– Collaboration Catalysts– The meaning of CIO 2
  3. 3. Baker & McKenzie 3
  4. 4. My perspective Technology, HR, Professional Knowledge Development, Management Psychology Management Consulting 4
  5. 5. KnowledgeManagement 5
  6. 6. KM perspectives Know Don’t Know Tacit External Risk Don’t Random Opportunity Know People Based High Value Explicit Acquirable Know Structured Repeatable Accessible Universal Codified 6
  7. 7. KM perspectivesInformation overload, knowledge scarcity Tomorrow Value Yesterday Time 7
  8. 8. KM perspectives Distribution Identification Contribution Cultivation Reuse Application 8
  9. 9. KM habits 9
  10. 10. KM habits – Baker & McKenzieNon management– Applies policies, procedures and guidelines for knowledge management and management of the Firms intellectual capital– Consistently contributes relevant output into the Firms precedent systems– Uses internal and external research and know-how resources effectively– Maximises the value of his/her work and the work of others by applying knowledge management policies and practices– Shares information, knowledge and experiences relevant to the Firm in an informal manner with others in the Firm (in addition to formal knowledge sharing) 10
  11. 11. KM habits – Baker & McKenzieManagement– Ensures that colleagues apply policies, procedures and guidelines for knowledge management and management of the Firms intellectual capital– Adapts, integrates and uses knowledge from multiple sources– Disseminates experience-based knowledge to other practitioners– Leads the implementation of the Firms policies and procedures for knowledge management and management of the Firms intellectual capital– Identifies and acts to build new knowledge required to support the Firms strategic direction 11
  12. 12. KM tools Leadership & Strategy Advanced Intermediate Technology / Basic Content Infrastructure Smart Products Processes and Services Relationships and People, Organisation External Integration & Culture 12
  13. 13. IT & KMA short history 13
  14. 14. IT & KM – a short history 14
  15. 15. IT & KM – a short history– 2,500,000 to 10,000 BCE – Oldest known art– 4100 to 3800 BCE – Written language starts to get developed– 1834 – Charles Babbage and the Difference Engine Number 2– 1951 – UNIVAC delivered to US Census Bureau 15
  16. 16. IT & KM – a short history– 1973 – First mobile call from handheld subscriber equipment– 1980s – KM emerges as a field in business– 2000s – Blurring of KM with IT– 2010s – Merging of KM and IT in some sectors 16
  17. 17. IT & KM – a short history WISDOM MEANING INSIGHT THINKING TACIT KNOWLEDGE INTERPRETING EXPLICIT PROCESSING KNOWLEDGE INFORMATIONAGGREGATING DATA 17
  18. 18. CollaborationCatalysts 18
  19. 19. KM & IT as catalysts for collaborationIT Knowledge– To provide dynamic technology – Promote excellence and reduce solutions to support Firm strategy risk in delivery of quality legal services to our clients.– Areas of focus – Increase efficiency by simplifying business processes and making– Operations it easier to use knowledge– Support systems and contribute to– Training knowledge.– Applications – Raise levels of innovation,– Cost control learning and development through the promotion of a– Efficiency knowledge sharing culture. 19
  20. 20. Collaboration catalysts Distribution Identification Contribution Cultivation Reuse Application IT K 20
  21. 21. Collaboration catalystsThe Baker & McKenzie Australia experience– Technology and Knowledge – Technology as a function, knowledge at a Practice Group level but not as a function – Separate functions, separate leadership – Separate functions, common leadership – Same function and leadership ?? 21
  22. 22. Collaboration catalystsThe Baker & McKenzie Australia experience– Global connectivity– Progress– Challenges– Opportunities 22
  23. 23. Collaboration catalysts– Data and Information IT– Sense making K– The Attention Economy IT K– Collaboration IT K 23
  24. 24. Collaboration catalysts– Cloud– Big data– Pervasive computing 24
  25. 25. The meaning ofCIO 25
  26. 26. 26
  27. 27. Thank you© 2012 Baker & McKenzie. All rights reserved.Baker & McKenzie International is a Swiss Verein with member law firms around the world. In accordance with the common terminology used inprofessional service organizations, reference to a “partner” means a person who is a partner, or equivalent, in such a law firm. Similarly, referenceto an “office” means an office of any such law firm.

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