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Ban connect

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  • 1. The New Bank Experience - Design Management Master - IED Barcelona 2010 Think different Bank different Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 2. The New Bank Experience - Design Management Master - IED Barcelona 2010 Time is Gold Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 3. The New Bank Experience - Design Management Master - IED Barcelona 2010 People aim to optimize their time Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 4. The New Bank Experience - Design Management Master - IED Barcelona 2010 customize multitask delegate alternative solutions How do people optimize time? Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 5. The New Bank Experience - Design Management Master - IED Barcelona 2010 Banks manage gold Banks manage time = Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 6. The New Bank Experience - Design Management Master - IED Barcelona 2010 A bank’s main touch points Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 7. The New Bank Experience - Design Management Master - IED Barcelona 2010 Physical banking Traditional Approach Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 8. The New Bank Experience - Design Management Master - IED Barcelona 2010 Today’s Approach physical banking online banking Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 9. The New Bank Experience - Design Management Master - IED Barcelona 2010 Global Trends Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 10. The New Bank Experience - Design Management Master - IED Barcelona 2010 social micropayment Blogger Musician Reader Viewer Listener Viewer Listener Film Maker $ $ $ $ Generosity Artist Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 11. Think Tank an organization that conducts research and engages in advocacy The New Bank Experience - Design Management Master - IED Barcelona 2010 Sharing Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 12. The New Bank Experience - Design Management Master - IED Barcelona 2010 Do it Yourself Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 13. “ ” Today we share information, our life stories, our thoughts and opinions, and crucially, our ideas. This has created a society populated by those who operate like this every day of their lives. The New Bank Experience - Design Management Master - IED Barcelona 2010 - WGSN 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 14. The New Bank Experience - Design Management Master - IED Barcelona 2010 • Time is gold • Buying time • Sharing & generosity • Alternative methods (substitution) Main Drivers Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 15. more “pull” The New Bank Experience - Design Management Master - IED Barcelona 2010 less “push” Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 16. Banks should offer seminars, business tips and mentoring for their business clients. The New Bank Experience - Design Management Master - IED Barcelona 2010 ” “ -Freelancer, Barcelona Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 17. The New Bank Experience - Design Management Master - IED Barcelona 2010 Persona Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 18. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria Sanchez Owns her own consultancy company with 3 other partners. Teaches a masters course part-time. Ambitious, career focused, adventurous, environmentally and socially aware. ‣ Age: 36 years old ‣ Sex: Woman ‣ Nationality: Catalan ‣ Resident: Barcelona ‣ Education: - Industrial design [Escola Superior de Disseny, Elisava] - MBA Strategic Management [USA] Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 19. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Mindset Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 20. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Actors Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 21. International Network The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s actors Network Events Business Partners Personal Lawyer Clients Account Online Banking Think Tank Catalan Network International Network Financial Advisor 1 2 3 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Online Banking
  • 22. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Extreme Monday Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 23. 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s extreme monday ))))) Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 24. 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 ))))) Maria loses majority of her time traveling between meetings. She looks to optimize her time in other aspects. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Where Maria wastes time
  • 25. 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 ))))) Maria is adaptable to different working environments. She is often working in a range of spaces with a range of platforms. Maria’s productive places The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 26. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Typical Saturday Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 27. The New Bank Experience - Design Management Master - IED Barcelona 2010 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 Maria’s typical saturday Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 28. The New Bank Experience - Design Management Master - IED Barcelona 2010 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 Maria’s typical saturday Maria meets two new contacts (networking event) for lunch in the center of city. Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 29. The New Bank Experience - Design Management Master - IED Barcelona 2010 Where professional meets personal Blurry lines It’s not what you know, it’s who you know Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Business &pleasure
  • 30. The New Bank Experience - Design Management Master - IED Barcelona 2010 “I need more time...more time to work...” Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 31. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Monthly Cash Flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 32. Total Income € 4.600 The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 33. The New Bank Experience - Design Management Master - IED Barcelona 2010 Rent €1.200 1st - 5th / monthly La Caixa|Cash/Transfer € 3.400 Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 34. The New Bank Experience - Design Management Master - IED Barcelona 2010 Bank Loan €900 6th - 10th / monthly Santander|Auto-Transfer € 2.500 Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 35. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 1.950 Bills/Utilities €550 6th - 15th / monthly Caixa Catalynua, La Caixa| Auto-Transfer, Cash Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 36. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 1.290 Fitness club €170 La Caixa|Auto Transfer Gas/Insurance €330 Online Transfer Cleaning €160 Cash 20th - 25th / Monthly Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 37. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 1.050 Market €240 30th / Monthly Sabadell|Debit Card/Cash Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 38. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 800 Retirement €250 30th / monthly Online Bank Transfer Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 39. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s monthly cash flow € 800 At the end of the month, Maria is left with Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 40. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria Needs... Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 41. The New Bank Experience - Design Management Master - IED Barcelona 2010 Diversity|network Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 42. The New Bank Experience - Design Management Master - IED Barcelona 2010 Flexibility|time Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 43. The New Bank Experience - Design Management Master - IED Barcelona 2010 Organization|simplicity Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 44. The New Bank Experience - Design Management Master - IED Barcelona 2010 Opportunity Space Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 45. The New Bank Experience - Design Management Master - IED Barcelona 2010 Use a bank anytime for anything Network experience Loan time Use another currency Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 46. The New Bank Experience - Design Management Master - IED Barcelona 2010 Loan Time Use Another Currency Use A Bank Anytime For Anything Network Experience more time benefit education time knowledge loyalty increase interest cultural space Community Share knowledge Guidance Experience Connecting people Advice Pitch ideas Access to contacts Contacts Opportunity Space Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 47. The New Bank Experience - Design Management Master - IED Barcelona 2010 Concept Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 48. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 49. The New Bank Experience - Design Management Master - IED Barcelona 2010 BanConnect enables entrepreneurs, business owners and freelancers to select, network and realize their projects using the bank’s existing infrastructure. Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 50. The New Bank Experience - Design Management Master - IED Barcelona 2010 The goal is to create business partnerships and connections that result in successful ventures and projects coming to life. Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 51. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 52. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Bank converts: Needs > Opportunities Contact Bank Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 53. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Bank converts: Needs > Opportunities Freelancer Business Owner Contact Bank Opportunities = New Currency Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 54. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Contact Bank Bank converts: Needs > Opportunities Opportunities = New Currency Freelancer Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 55. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Contact Bank Bank converts: Needs > Opportunities Opportunities = New Currency Freelancer Business Owner Information, Contacts, Time, Competence Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 56. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Contact Bank Bank converts: Needs > Opportunities Opportunities = New Currency Freelancer Business Owner Information & Contacts = Business for the Banks Commission New clients Customer Loyalty Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Benefits
  • 57. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 58. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Idea + Needs/ Opportunities Needs: - Time - Financing - Skills Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 59. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Idea + Needs/ Opportunities Business Owner Freelancer Opportunity Currency Needs: - Time - Financing - Skills Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 60. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Idea + Needs/ Opportunities Business Owner Freelancer Can Provide: - Financing/Investment - Knowledge/ Skill Opportunity Currency Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 61. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Idea + Needs/ Opportunities Business Owner Freelancer Can Provide: - Financing/Investment - Knowledge/ Skill Opportunity Currency Investment in manpower, time and money Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 62. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Idea + Needs/ Opportunities Business Owner Freelancer Can Provide: - Financing/Investment - Knowledge/ Skill Bank Supplies Contacts = Commission for the Banks Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Benefits
  • 63. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 64. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 65. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 66. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA MARIA Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 67. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA Becomes stakeholders / Investors in the struggling company MARIA Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  • 68. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA Becomes stakeholders / Investors in the struggling company MARIA Business Owner Bank receives mortgage payments again Avoid business takeover Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Benefits
  • 69. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Scenario
  • 70. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Please check the:
  • 71. Thank you. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010