The New Bank Experience - Design Management Master - IED Barcelona 2010
Think
different
Bank
different
Mandy Bouchedid | M...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Time is Gold
Mandy Bouchedid | Marcus Carlsson | M...
The New Bank Experience - Design Management Master - IED Barcelona 2010
People aim to optimize their time
Mandy Bouchedid ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
customize
multitask
delegate
alternative solutions...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Banks manage
gold
Banks manage
time
=
Mandy Bouche...
The New Bank Experience - Design Management Master - IED Barcelona 2010
A bank’s main touch points
Mandy Bouchedid | Marcu...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Physical banking
Traditional Approach
Mandy Bouche...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Today’s Approach
physical
banking
online
banking
M...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Global
Trends
Mandy Bouchedid | Marcus Carlsson | ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
social micropayment
Blogger
Musician
Reader
Viewer...
Think Tank
an organization that
conducts research and
engages in advocacy
The New Bank Experience - Design Management Mast...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Do it Yourself
Mandy Bouchedid | Marcus Carlsson |...
“
”
Today we share information, our life
stories, our thoughts and opinions, and
crucially, our ideas.
This has created a ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
• Time is gold
• Buying time
• Sharing & generosit...
more “pull”
The New Bank Experience - Design Management Master - IED Barcelona 2010
less “push”
Mandy Bouchedid | Marcus C...
Banks should offer seminars,
business tips and mentoring
for their business clients.
The New Bank Experience - Design Mana...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Persona
Mandy Bouchedid | Marcus Carlsson | Miguel...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria Sanchez
Owns her own consultancy
company wit...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s Mindset
Mandy Bouchedid | Marcus Carlsson ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s
Actors
Mandy Bouchedid | Marcus Carlsson |...
International
Network
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s actors
Network
Event...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s
Extreme
Monday
Mandy Bouchedid | Marcus Ca...
24:00
06:00
03:00
12:00
18:00
09:0015:00
21:00
The New Bank Experience - Design Management Master - IED Barcelona 2010
Mar...
24:00
06:00
03:00
12:00
18:00
09:0015:00
21:00
)))))
Maria loses majority of her time
traveling between meetings.
She look...
24:00
06:00
03:00
12:00
18:00
09:0015:00
21:00
)))))
Maria is adaptable to different
working environments.
She is often wo...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s
Typical
Saturday
Mandy Bouchedid | Marcus ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
24:00
06:00
03:00
12:00
18:00
09:0015:00
21:00
Mar...
The New Bank Experience - Design Management Master - IED Barcelona 2010
24:00
06:00
03:00
12:00
18:00
09:0015:00
21:00
Mar...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Where professional meets personal
Blurry lines
It’...
The New Bank Experience - Design Management Master - IED Barcelona 2010
“I need more
time...more time
to work...”
Mandy Bo...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s
Monthly
Cash Flow
Mandy Bouchedid | Marcus...
Total Income
€ 4.600
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s monthly cash flow
Man...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Rent €1.200
1st - 5th / monthly
La Caixa|Cash/Tran...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Bank Loan €900
6th - 10th / monthly
Santander|Auto...
The New Bank Experience - Design Management Master - IED Barcelona 2010
€ 1.950
Bills/Utilities €550
6th - 15th / monthly
...
The New Bank Experience - Design Management Master - IED Barcelona 2010
€ 1.290
Fitness club €170 La Caixa|Auto Transfer
G...
The New Bank Experience - Design Management Master - IED Barcelona 2010
€ 1.050
Market €240
30th / Monthly
Sabadell|Debit ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
€ 800
Retirement €250
30th / monthly
Online Bank T...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria’s monthly cash flow
€ 800
At the end of the ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Maria
Needs...
Mandy Bouchedid | Marcus Carlsson |...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Diversity|network
Mandy Bouchedid | Marcus Carlsso...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Flexibility|time
Mandy Bouchedid | Marcus Carlsson...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Organization|simplicity
Mandy Bouchedid | Marcus C...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Opportunity
Space
Mandy Bouchedid | Marcus Carlsso...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Use a bank
anytime for
anything
Network
experience...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Loan
Time
Use Another
Currency
Use A Bank
Anytime ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Concept
Mandy Bouchedid | Marcus Carlsson | Miguel...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco...
The New Bank Experience - Design Management Master - IED Barcelona 2010
BanConnect enables entrepreneurs, business
owners ...
The New Bank Experience - Design Management Master - IED Barcelona 2010
The goal is to create business
partnerships and co...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1
Needs:
- Time
- Competence
MARIA
Man...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1
Needs:
- Time
- Competence
MARIA Ban...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1
Needs:
- Time
- Competence
MARIA Ban...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1
Needs:
- Time
- Competence
MARIA
Con...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1
Needs:
- Time
- Competence
MARIA
Con...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1
Needs:
- Time
- Competence
MARIA
Con...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2
MARIA
Needs:
- Time
- Financing
- Sk...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2
MARIA
Idea + Needs/
Opportunities
Ne...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2
MARIA
Idea + Needs/
Opportunities
Bu...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2
MARIA
Needs:
- Time
- Financing
- Sk...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2
MARIA
Needs:
- Time
- Financing
- Sk...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2
MARIA
Needs:
- Time
- Financing
- Sk...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3
Company with problems:
- Monetary (C...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3
Company with problems:
- Monetary (C...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3
Company with problems:
- Monetary (C...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3
Company with problems:
- Monetary (C...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3
Company with problems:
- Monetary (C...
The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3
Company with problems:
- Monetary (C...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco...
The New Bank Experience - Design Management Master - IED Barcelona 2010
Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco...
Thank you.
The New Bank Experience - Design Management Master - IED Barcelona 2010
Mandy Bouchedid | Marcus Carlsson | Mig...
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  1. 1. The New Bank Experience - Design Management Master - IED Barcelona 2010 Think different Bank different Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  2. 2. The New Bank Experience - Design Management Master - IED Barcelona 2010 Time is Gold Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  3. 3. The New Bank Experience - Design Management Master - IED Barcelona 2010 People aim to optimize their time Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  4. 4. The New Bank Experience - Design Management Master - IED Barcelona 2010 customize multitask delegate alternative solutions How do people optimize time? Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  5. 5. The New Bank Experience - Design Management Master - IED Barcelona 2010 Banks manage gold Banks manage time = Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  6. 6. The New Bank Experience - Design Management Master - IED Barcelona 2010 A bank’s main touch points Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  7. 7. The New Bank Experience - Design Management Master - IED Barcelona 2010 Physical banking Traditional Approach Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  8. 8. The New Bank Experience - Design Management Master - IED Barcelona 2010 Today’s Approach physical banking online banking Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  9. 9. The New Bank Experience - Design Management Master - IED Barcelona 2010 Global Trends Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  10. 10. The New Bank Experience - Design Management Master - IED Barcelona 2010 social micropayment Blogger Musician Reader Viewer Listener Viewer Listener Film Maker $ $ $ $ Generosity Artist Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  11. 11. Think Tank an organization that conducts research and engages in advocacy The New Bank Experience - Design Management Master - IED Barcelona 2010 Sharing Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  12. 12. The New Bank Experience - Design Management Master - IED Barcelona 2010 Do it Yourself Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  13. 13. “ ” Today we share information, our life stories, our thoughts and opinions, and crucially, our ideas. This has created a society populated by those who operate like this every day of their lives. The New Bank Experience - Design Management Master - IED Barcelona 2010 - WGSN 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  14. 14. The New Bank Experience - Design Management Master - IED Barcelona 2010 • Time is gold • Buying time • Sharing & generosity • Alternative methods (substitution) Main Drivers Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  15. 15. more “pull” The New Bank Experience - Design Management Master - IED Barcelona 2010 less “push” Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  16. 16. Banks should offer seminars, business tips and mentoring for their business clients. The New Bank Experience - Design Management Master - IED Barcelona 2010 ” “ -Freelancer, Barcelona Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  17. 17. The New Bank Experience - Design Management Master - IED Barcelona 2010 Persona Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  18. 18. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria Sanchez Owns her own consultancy company with 3 other partners. Teaches a masters course part-time. Ambitious, career focused, adventurous, environmentally and socially aware. ‣ Age: 36 years old ‣ Sex: Woman ‣ Nationality: Catalan ‣ Resident: Barcelona ‣ Education: - Industrial design [Escola Superior de Disseny, Elisava] - MBA Strategic Management [USA] Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  19. 19. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Mindset Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  20. 20. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Actors Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  21. 21. International Network The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s actors Network Events Business Partners Personal Lawyer Clients Account Online Banking Think Tank Catalan Network International Network Financial Advisor 1 2 3 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Online Banking
  22. 22. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Extreme Monday Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  23. 23. 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s extreme monday ))))) Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  24. 24. 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 ))))) Maria loses majority of her time traveling between meetings. She looks to optimize her time in other aspects. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Where Maria wastes time
  25. 25. 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 ))))) Maria is adaptable to different working environments. She is often working in a range of spaces with a range of platforms. Maria’s productive places The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  26. 26. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Typical Saturday Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  27. 27. The New Bank Experience - Design Management Master - IED Barcelona 2010 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 Maria’s typical saturday Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  28. 28. The New Bank Experience - Design Management Master - IED Barcelona 2010 24:00 06:00 03:00 12:00 18:00 09:0015:00 21:00 Maria’s typical saturday Maria meets two new contacts (networking event) for lunch in the center of city. Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  29. 29. The New Bank Experience - Design Management Master - IED Barcelona 2010 Where professional meets personal Blurry lines It’s not what you know, it’s who you know Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Business &pleasure
  30. 30. The New Bank Experience - Design Management Master - IED Barcelona 2010 “I need more time...more time to work...” Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  31. 31. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s Monthly Cash Flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  32. 32. Total Income € 4.600 The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  33. 33. The New Bank Experience - Design Management Master - IED Barcelona 2010 Rent €1.200 1st - 5th / monthly La Caixa|Cash/Transfer € 3.400 Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  34. 34. The New Bank Experience - Design Management Master - IED Barcelona 2010 Bank Loan €900 6th - 10th / monthly Santander|Auto-Transfer € 2.500 Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  35. 35. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 1.950 Bills/Utilities €550 6th - 15th / monthly Caixa Catalynua, La Caixa| Auto-Transfer, Cash Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  36. 36. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 1.290 Fitness club €170 La Caixa|Auto Transfer Gas/Insurance €330 Online Transfer Cleaning €160 Cash 20th - 25th / Monthly Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  37. 37. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 1.050 Market €240 30th / Monthly Sabadell|Debit Card/Cash Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  38. 38. The New Bank Experience - Design Management Master - IED Barcelona 2010 € 800 Retirement €250 30th / monthly Online Bank Transfer Maria’s monthly cash flow Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  39. 39. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria’s monthly cash flow € 800 At the end of the month, Maria is left with Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  40. 40. The New Bank Experience - Design Management Master - IED Barcelona 2010 Maria Needs... Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  41. 41. The New Bank Experience - Design Management Master - IED Barcelona 2010 Diversity|network Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  42. 42. The New Bank Experience - Design Management Master - IED Barcelona 2010 Flexibility|time Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  43. 43. The New Bank Experience - Design Management Master - IED Barcelona 2010 Organization|simplicity Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  44. 44. The New Bank Experience - Design Management Master - IED Barcelona 2010 Opportunity Space Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  45. 45. The New Bank Experience - Design Management Master - IED Barcelona 2010 Use a bank anytime for anything Network experience Loan time Use another currency Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  46. 46. The New Bank Experience - Design Management Master - IED Barcelona 2010 Loan Time Use Another Currency Use A Bank Anytime For Anything Network Experience more time benefit education time knowledge loyalty increase interest cultural space Community Share knowledge Guidance Experience Connecting people Advice Pitch ideas Access to contacts Contacts Opportunity Space Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  47. 47. The New Bank Experience - Design Management Master - IED Barcelona 2010 Concept Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  48. 48. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  49. 49. The New Bank Experience - Design Management Master - IED Barcelona 2010 BanConnect enables entrepreneurs, business owners and freelancers to select, network and realize their projects using the bank’s existing infrastructure. Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  50. 50. The New Bank Experience - Design Management Master - IED Barcelona 2010 The goal is to create business partnerships and connections that result in successful ventures and projects coming to life. Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  51. 51. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  52. 52. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Bank converts: Needs > Opportunities Contact Bank Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  53. 53. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Bank converts: Needs > Opportunities Freelancer Business Owner Contact Bank Opportunities = New Currency Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  54. 54. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Contact Bank Bank converts: Needs > Opportunities Opportunities = New Currency Freelancer Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  55. 55. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Contact Bank Bank converts: Needs > Opportunities Opportunities = New Currency Freelancer Business Owner Information, Contacts, Time, Competence Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  56. 56. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 1 Needs: - Time - Competence MARIA Contact Bank Bank converts: Needs > Opportunities Opportunities = New Currency Freelancer Business Owner Information & Contacts = Business for the Banks Commission New clients Customer Loyalty Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Benefits
  57. 57. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  58. 58. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Idea + Needs/ Opportunities Needs: - Time - Financing - Skills Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  59. 59. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Idea + Needs/ Opportunities Business Owner Freelancer Opportunity Currency Needs: - Time - Financing - Skills Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  60. 60. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Idea + Needs/ Opportunities Business Owner Freelancer Can Provide: - Financing/Investment - Knowledge/ Skill Opportunity Currency Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  61. 61. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Idea + Needs/ Opportunities Business Owner Freelancer Can Provide: - Financing/Investment - Knowledge/ Skill Opportunity Currency Investment in manpower, time and money Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  62. 62. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 2 MARIA Needs: - Time - Financing - Skills Idea + Needs/ Opportunities Business Owner Freelancer Can Provide: - Financing/Investment - Knowledge/ Skill Bank Supplies Contacts = Commission for the Banks Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Benefits
  63. 63. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  64. 64. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  65. 65. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  66. 66. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA MARIA Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  67. 67. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA Becomes stakeholders / Investors in the struggling company MARIA Business Owner Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
  68. 68. The New Bank Experience - Design Management Master - IED Barcelona 2010Concept Flow 3 Company with problems: - Monetary (Can’t pay mortgage) - Lack of Competence Etc. Business Owner Bank present opportunity (problem) to suitable investors Business Owner Freelancer MARIA Becomes stakeholders / Investors in the struggling company MARIA Business Owner Bank receives mortgage payments again Avoid business takeover Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Benefits
  69. 69. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Scenario
  70. 70. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010 Please check the:
  71. 71. Thank you. The New Bank Experience - Design Management Master - IED Barcelona 2010 Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010
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