Marco Gianotten
5 SlideShares 85 Followers 349 Followings
Personal Information
Organization / Workplace
Amsterdam Area, Netherlands Netherlands
Occupation
CEO Giarte
Industry
Technology / Software / Internet
Website
http://outsourcingperformance.nl/categorie/visie-en-inzicht/blog/
About
Does SLA stand for Service Level Agreement of Secrets Lies and Assumptions? I want IT organizations to be more successful by managing on outcomes and impact. In IT management and especially outsourcing governance we manage too much with inside-out metrics, like on technology items. My drive is to help CIOs to be real leaders. Specialties: Workshops, search, IT strategy, SLA innovation, trends impact analysis, presentations, boardroom sessions
Contact Details
Tags
sla user experience outsourcing customer experience collaboration kpi xla user satisfaction cio workshop contracts deliverables simplification ui cmmi itil helpdesk ux big data it debt technology debt ict business model
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I'm a Chief Experience Officer - Giarte

9 years ago • 1669 Views