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Service Design Thinking

by Resercher, Speaker, Entrepreneur at TiSDT // smaply // myServiceFellow on Oct 01, 2012

  • 16,980 views

A presentation we (Jakob Schneider & Marc Stickdorn) use to frame why we need service design thinking and to explain the basics, process, methods and tools.

A presentation we (Jakob Schneider & Marc Stickdorn) use to frame why we need service design thinking and to explain the basics, process, methods and tools.

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16 of 6 previous next Post a comment

  • OracleMan Clientnet Strategy Group at Clientnet Strategy Group There are nuggets of gold in this profound observation of why service design is really about experience delivery 7 months ago
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  • MarcStickdorn1 Marc Stickdorn, Resercher, Speaker, Entrepreneur at TiSDT // smaply // myServiceFellow @RachelDechenneWickert That it the good thing about working inter-disciplinary and co-creative: Depending on the project you can set up the team as the project needs it. We work in teams with lawyers, accountants, tax consultants, etc. Though, we might have to stress that out a bit more. So, thanks for your comment, Rachel! 1 year ago
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  • RachelDechenneWickert Rachel Dechenne Wickert, Associate (Founder) at Minds et Motion Great tool. Tx! As a lawyer I guess, what I miss in design thinking is that it doesn't seem to address head on or openly enough for me the possibility of blockages at the cross-levels of governance. The power struggles in other words...hence I see a place for a co-empowerment ethos. Nothing perfect ;-) 1 year ago
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  • kirstinfalk Kirstin Falk Love this... 1 year ago
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  • ignitiongroup Ignition Consulting Group at Ignition Consulting Group Really insightful presentation. Ad agencies in particular have a lot more to learn about service design - it could be an important new source of revenue for them. 1 year ago
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  • leeshaari Lee at Lee Thanks for sharing :-) 1 year ago
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Service Design Thinking Service Design Thinking Presentation Transcript