About ExperienceFellow: http://www.experiencefellow.com
Our software to research customer experiences through mobile ethnography and customer journey mapping.
Our software to visualize journey maps, stakeholder maps, and personas.
This is Service Design Thinking: http://www.thisisservicedesignthinking.com
Our service design book.
This is Service Design Doing: http://www.thisisservicedesigndoing.com
Our service design executive workshops.