Crm assessment notes

HOW TO USE CUSTOMER RELATIONSHIP MANAGEMENT ASSESSMENT BRIEFCALUM BEST HAS A BIG PROBLEM - HIS LITTLE BLACK BOOK IS FULL.TOO MANY WOMEN + TOO LITTLE TIME = POOR SERVICE.CALUM CAN NOT AFFORD TO BE ACCUSED OF DELIVERING POOR SERVICE.HE HEARD THAT CRM MAY BE THE ANSWER TO HIS PRAYERS.IF YOU CAN HELP CALUM TO UNDERSTAND CRM, THEN HE PROMISES NOT TO TOUCH YOURMUM INAPPROPRIATELY.IF YOU CAN DESIGN A NEW TEMPLATE FOR HIS LITTLE BLACK BOOK, CALUM WON’T BEINAPPROPRIATE WITH YOUR GRANDMA EITHER.THAT’S THE FIRST PART OF YOUR BRIEF.DESIGN A TEMPLATE TO HELP CALUM KNOW HIS ARTHUR’S FROM HIS MARTHA’S.

HOW TO USE CUSTOMER RELATIONSHIP MANAGEMENT ASSESSMENT BRIEFTHERE ARE NINE LINES OF ASSESSMENT CRITERIA IN THIS UNIT, BUT YOU AREONLY WORKING ON THREE LINES - FOR NOW.MAKE SURE YOU KNOW WHICH LINES YOU ARE WORKING ON.CREATE A TWO-MINUTE PRESENTATION THAT HELPS CALUM BEST TO GIVEEACH OF HIS PRETTY POSSY THE PERSONAL SERVICE THAT THEY LOVE HIMFOR.UPLOAD YOUR WORK TO WIKI BEFORE 5 PM ON FRIDAY 27TH MAY BYCOPYING A LINK OF YOUR PRESENTATION UNDERNEATH THE THIRD LINEOF YOUR ASSESSMENT BRIEF IN CURRICULUM WIKI; YOUTUBE / SLIDE-SHARE / PREZI

HOW TO USE CUSTOMER RELATIONSHIP MANAGEMENT ASSESSMENT BRIEFANA / COOPER / TOM H / JENNI (1.3)I) TELL CALUM WHAT CRM ISII) TELL CALUM WHY CRM IS IMPORTANT TO HIS CREDIBILITY AS THE LOTHARIO OF OUR TIME.III) DESCRIBE A RANGE OF CRM TECHNIQUES.LEWIS / HILMI / VICTORIA / MATTHEW (1.4)I) TELL CALUM WHAT CRM ISII) TELL CALUM WHY CRM IS IMPORTANT TO HIS CREDIBILITY AS THE LOTHARIO OF OUR TIME.III) RESEARCH THREE CRM TOOLS AND RECOMMEND WAYS THEY CAN HELP CALUM.

HOW TO USE CUSTOMER RELATIONSHIP MANAGEMENT ASSESSMENT BRIEFEMMANUEL / ALEX M / CAROLINA / ALEX L (2.1)I) TELL CALUM WHAT CRM ISII) TELL CALUM WHY CRM IS IMPORTANT TO HIS CREDIBILITY AS THE LOTHARIO OF OUR TIME.III) TELL CALUM ABOUT A FEW BRANDS USING SOCIAL MEDIA IN CRM TO HELP MAKE THEIR BRANDS APPEAR MORE SOCIAL.CHARLIE / OLIVER / THOMAS E / RORY (2.2)I) TELL CALUM WHAT CRM ISII) TELL CALUM WHY CRM IS IMPORTANT TO HIS CREDIBILITY AS THE LOTHARIO OF OUR TIME.III) DESIGN A CRM PLAN, USING SOCIAL MEDIA, MOBILE AND LOCATION-BASED DATA TO HELP CALUM PRESERVE HIS STATUS.

HOW TO USE CUSTOMER RELATIONSHIP MANAGEMENT ASSESSMENT BRIEFNATHAN / SAM / JON / JACK (3.1)I) TELL CALUM WHAT CRM ISII) TELL CALUM WHY CRM IS IMPORTANT TO HIS CREDIBILITY AS THE LOTHARIO OF OUR TIME.III) TELL CALUM HOW HE CAN USE DATA FROM HIS CRM PROGRAM TO FIND INSIGHTS AND HIGHLIGHT SUCCESSFUL PULLING TACTICS.MAR / DAN M / DAN W / CORRYN (3.2)I) TELL CALUM WHAT CRM ISII) TELL CALUM WHY CRM IS IMPORTANT TO HIS CREDIBILITY AS THE LOTHARIO OF OUR TIME.III) TELL CALUM HOW HE CAN USE DATA FROM HIS CRM PROGRAM TO IMPROVE THE PERSONAL TOUCH THAT LADIES LIKE SO MUCH.

HOW TO USE CUSTOMER RELATIONSHIP MANAGEMENT ASSESSMENT BRIEFALL WORK MUST BE UPLOADED TO THE WIKI BEFORE 5 PM ON FRIDAY 27THMAY.YOU MUST PEER REVIEW ALL WORK UPLOADED BEFORE TOWN HALL ONTUESDAY 31ST MAY.

T I TPI S P S W E L CCO O EM E W L MCHECK YOUR STUDENT DIARY FOR ASSESSMENT DATESASSESSMENT WORK MUST BE UPLOADED TO WIKI BEFOREDEADLINEALWAYS MAKE SURE YOUR NAME IS INCLUDED WITH YOURWORKYOU MUST REVIEW EVERYONE’S UPLOADS ON WIKIREADY FOR PEER ASSESSMENT

T I TPI S P S W E L CCO O EM E W L MSTUDENTS THAT ARE SAID BY MENTORS TO HAVE SUBMITTEDTHE BEST WORK TO WIKI WIN THEIR AGENCY 2 POINTSSTUDENTS THAT ARE SAID BY MENTORS TO HAVE SUBMITTEDTHE WEAKEST WORK TO WIKI COST THEIR AGENCY 2 POINTSAGENCY LOSES 1 POINT FOR EVERY MEMBER OF THEIR TEAMHANDING IN LATE OR POOR WORK

Crm assessment notes

by Marc Lewis on May 21, 2011

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Crm assessment notes — Presentation Transcript

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