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Presented at t Wainhouse Research's 2010 CSP Summit Berlin, 19 April 2010.
Specifically for this session, WR has polled decision makers within the user community on their plans for collaboration services and Unified Communications (UC). What are their current UC plans and deployment status? Will it be on-premise, hosted, managed, or a hybrid deployment? What is the role and place of standalone audio and web conferencing services? Will audio and web conferencing be a new service within UC, a separate integrated service, or a separate services not integrated into UC? This session will discuss the future role of audio and web conferencing services as UC increasingly takes center stage as the collaboration strategy.
Richard Norris is Wainhouse Research’s end user community Point9 Program Manager. Richard is a recognized expert on user trends and needs of collaboration products & services.