Exceptional Frontline Power
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Exceptional Frontline Power

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Extraordinary training for Receptionists, Telephone Operators, Personal assistants, and Front Desk Officers

Extraordinary training for Receptionists, Telephone Operators, Personal assistants, and Front Desk Officers

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Exceptional Frontline Power Exceptional Frontline Power Document Transcript

  • Management ByMotivationalMeasuresPROFESSIONALISM OF RECEPTIONISTS, TELEPHONE OPERATORS, PERSONAL ASSISTANTS ANDFRONT DESK OFFICERS SYMBOLIZES ANY ORGANIZATION’S IMAGE. TO PROPERLY REFLECT THISIMAGE THEY HAVE TO BE A SYMBOL OF THEIR ORGANIZATIONS THROUGH THEIR APPEARANCE,BEHAVIOR, ATTITUDE, ETIQUETTE AND POSITIVE COMMUNICATION SKILLS. THESE PEOPLE AREAMBASSADORS OF YOUR ORGANIZATION.THESE AMBASSADORS MUST BE EFFICIENT TO HANDLE SEVERAL INCIDENTS WITH EASE, POISEAND PROFESSIONALISM. THEY SHOULD BE EQUIPPED TO HANDLE SITUATIONS WHEN NUMEROUSTELEPHONE LINES ARE RINGING, CO-WORKERS ARE ASKING QUESTIONS, AND CUSTOMERS AREWAITING FOR THEIR INTERESTS. THIS WORKSHOP IS DESIGNED TO ADDRESS THESECHALLENGES FOR FRONT AMBASSADORS TO THEIR ORGANIZATION.Lahore Hotel OneApril 30, 2013Investment Rs 5500/- Only
  • At the end of the workshop, participants should be able to: 12 HBGR techniques. Describe the components of a professional image. Identify personal habits and behaviors that prevent the projection of aprofessional image. Understand that their work space is an extension of themselves andshould reflect a professional image as well. Manage telephone communication with clarity, accuracy, and courtesy. Improve verbal communication with those they meet face to face. Interpret the body language of others to determine how best tocommunicate with them. Demonstrate improvement in their listening skills. Minimize interruptions caused by customers and coworkers in a tactfulyet determined way. Implement strategies for dealing politely and successfully withdiscourteous, demanding, or dissatisfied customers/clients. Explain precautionary steps they should take in emergency situations thatmight compromise the safety of everyone in the workplace. Reduce stress and ward off burnout by practicing simple exercises theycan do at home as well as at work. Develop a personal action plan to improve both their image and theircustomer-handling skills. Minimize your chances of being the target of sexual harassment.For Registration, please contactMona Shah: Tel: 021-35450365, Cell: 0300-4609007mona@mcubepk.com, info@mcubepk.comURL: www.m-cube.weebly.com