CHHABRA BROS PVT LTD.
Business Plan for
U N I V E R S A L B U S I N E S S S C H O O L M U M B A I
I would like to express my special thanks of gratitude to my teacher & Dean Mr. Bibhas Basumatary who
gave me the golden opportunity to do this wonderful project on the topic Business plan for a New Idea,
which also helped me in doing a lot of Research and i came to know about so many new things. I am
really thankful to them.
Secondly, As doing any project require a lot of guidance and assistance, I would like to thank my teacher
again for his guidance. I would also like to thank my friends who helped me a lot in finalizing this project
within the limited time frame.
It was due to my teacher’s push that I was able to complete his project. I sincerely want to thank all
those who helped me directly or indirectly to complete this project
Manpreet singh chhabra
Table of contents Page no
1. Cover Page 1
2. Acknowledgement 2
3. Table of contents 3
4. Executive summary 4
5. Business Concept 4
6. Creation of new category 5
7. Problem solved by the idea 6
8. Segmentation 7
9. Segment attractiveness 7
10. Target 7
11. Who currently solve the problem 8
12. Pain points of the customers now 8
13. How much is the customer willing to pay currently 8
14. Why the customer will buy this product 9
15. Product design 11
16. Marketing Strategy 4Ps of Marketing 9, 10
17. Business Model Canvas- 9 Building blocks 12, 13
Customer Relationship Management
18. Action Plan 14
19. Financial Plan 15
20. Citation 17
Clean sweep is a Product designed especially for commercial buildings for their cleaning. World is
growing at a very faster rate. Real estate is developing day by day. Huge buildings are being constructed.
The major problem lies with the maintenance of these buildings. People are ready to build huge
buildings but they are unable to maintain them. For this they hire professional Cleaners. These cleaners
do the service on contract basis, but still cleaning of exteriors of these huge and tall buildings is still a
tough task. Why not introduce a new product? Clean sweep is an automatic retractable machine that
can be mounted on the top of the building, connected to a water supply, this machine will take the
minimum water required for cleaning and by just pressing a single button it will clean the whole exterior
of the building.
To provide a safe & easy way to clean the buildings
It will create a whole new category of automatic building cleaners. Whether it is a glass building or brick
building or any type of building. The product caters to all types of buildings.
The idea is conceptualized by joining two different products.
1. I saw some workers cleaning the college building by tying temporary stair
2. Then I saw a some ladies pulling water out from a well, using a bucket & a pulley.
So combining two pulleys and a dusting cloth & providing power to the system either by electric motor
or by mechanical motor, A new product can be created that can do the tedious work of cleaning these
building very easily.
It has two benefits..
1. It saves the requirement of laborers, No labors required now.
2. It saves a lot of time
Now even the C.E.O of the company can clean his office building. All he has to do is just press a button &
all work will be done automatically.
It will solve the following problems
1. Requirement of Many laborers: Till now cleaning of the huge buildings require many laborers to
do this work. Now with the introduction of clean sweep, all the work will be automated. No
requirement of huge labor force.
2. Huge Expenditure: Every time the building cleaning require huge lobor force & so cost required
is also huge. Now Just by one time installation of this cleaning system, Huge cost saving can be
3. Time: If a building is big it take several days for the whole cleaning process to get completed.
Now with the introduction of this product, a whole building can be cleaned in less than on hour.
4. Life Risk: Presently, the cleaning of exterior of the buildings is done by hanging a temporary
swing . People sit over it cleans a part of the building & move to other. Buildings are huge. Just a
small slip or imbalance can cost the worker, his life. Now with the installation of the new
system, Cleaning process is completely Risk free.
Segmentation & Segment Attractiveness
Commercial Buildings Residential Buildings
Glass Other Glass Other
Involves High risk
Involves high Risk
once or twice a
year. High risk.
Attractiveness High Medium Medium Low
Required, Low risk
cleaning. Low risk
required. Low risk.
Attractiveness High Medium Low Low
Low risky as well
Low risky as well
Attractiveness medium Medium Low Low
Large & medium size commercial buildings will be our major target segments, will other segments will
also be targeted but with low priority. As the segment attractiveness of the two segments is very high,
so in the first phase of the project, they will be the main target.
Who is solving this problem currently?
Currently the cleaning services of the exteriors of the buildings are done on contract basis. Contractors
hire laborers to do the same work. Just a few days back, we too for cleaning of our college hired 25
labors for the work. They completed the same work in almost a month, cleaning one wall a day. The way
of working of these labors is risky too. They make temporary stairs or hang swings and stand on them
without proper safety measures, keeping their life on risk.
Pain points not solved yet.
The arrangement at present is nothing more than a temporary arrangement. Pain points are:
1. Only a temporary arrangement: Currently all cleaning services are working on a temporary
model. They have to pay very high as it involves lots of laborers. Also it is a very time consuming
process. Human body has limits; it cannot do a lot of mechanical work at once.
2. Very expensive:As the process involves lots of labors and a many days, the price for the cleaning
process is also very high.
3. No frequent Cleanings: As the process is temporary & expensive, Customers do not hire them
quite often but they want their offices & homes to look good, they want it to get cleaned often.
But currently it is not possible with the present model.
How much is customer willing to pay?
Customers in present world are ready to any amount if they get value for it. Considering the present
situation, If a building has 10 glass walls of 100 ft height & 20 ft width, it generally takes 250 labor hours
for the process to get complete. The charges are approximately 100rs/hour. So it will cost
Rs.25000/cleaning. So if the cleaning is done 4 times a year it will cost a whopping Rs. 1 Lac per year.
Now if the whole setup of clean sweep for same area cost the customer approximately 90,000Rs with
free maintenance for 3 years, Customers will be more than happy to pay for such service.
Why would customers buy our service?
It is an era in which customers buy anything which give them a good value & relieve their pains. Clean
sweep is a service which is the medicine for all the pains of the customers.
1. It provides a permanent solution for cleaning the buildings
2. It takes very less time to clean the building whereas at present it takes days to clean the same.
3. It is cheap in comparison to existing model, if taken a view of long term
4. It involves less men power; just a single person can do it.
5. The process is hassle free, just a button to press & whole building is clean.
Initially the product will be made available in Mumbai, from our Mumbai office. Also it will be available
on our website www.cleansweep.com. In the second phase there are plans to launch product in all the
metro cities of India followed by Tier 2 cities in phase 3 from the offices in respective cities.
Full system will be made up of strong aluminum body with 250volt electric motor installed on it. It will
be coated with zinc for making it rust free & long lasting. Size of side chains & length & number of
clamps will depend of the measures of sight on which the system is to be installed.
The product will come in two variants.
1. For Glass walls
2. For Concrete / Brick walls
Only difference in the two variants will be the type of sponge cleaner used. For glass walls, it will be soft
sponge & for brick walls it will be hard sponges.
Promotion will be done by intense social media marketing & door to door presentations of the product.
A tv commercial will also be launched during initial introduction phase of the product. Hoardings on
strategic locations in the city. Also as a part of promotion, initially 20% off on the installation cost & 3
years free maintenance services will be given along with the product package. Customer can also avail to
0% EMI options, Provided by Manpreet Bank.
Width(ft) Length(Ft)upto Price/ft of width
0-100 100 Rs.900
100-200 100 Rs.800
200-300 100 Rs.750
300+ 100 Rs.700
25+ 100+ Rs.980
Installation charges Rs. 10/Sq ft.
Maintenance charges Rs.5/Sqft/visit
Charges for Water pump is to be borne by the Customer
Price of clamps for support Rs. 700/Clamp (2 clamps will be free)
Every 30ft width will need one additional clamp.
A glass wall with clean sweep cleaner installed on it
Front view of Clean Sweep cleaner
Business Model Canvas- 9 Building blocks
Supplier of raw materials
Maintenance & Repairs
Low price, Cost saving
One time installation
3 year warranty
Customer Relationship management
20% discount on installation
Free checkups & repairs
Mobile Phones & similar Communication devices
Salaries & Wages
Maintenance & repairs
Sales of Additional Materials
The Project is planned to be executed in three phases
Phase 1 : (18 Months)
In phase 1, The product will be launched in mumbai city with one office in lower parel. Intensive
marketing through Social media will be done. Initially the service will be availabe for glass buildings
targeting mainly the Commercial buildings. Raw material will be procured only on order. In the
initiall phase, 400 orders of average Rs. 90,000 each is expected. Generating total revenue of Rs.
36lacs for the company.
Phase 2: (30 months)
During Phase 2, the product will be launched in all metro cities like Chennai, Kolkata, Bangalore &
Delhi. Marketing through Television will be done in ths phase. Also major attention will be on door
to door demonstration of the product. Still major target will be commercial buildings only in this
phase too. Lanch of the service for Brick & Concrete buildings will also take place in second half of
his phase. Expected 2000 orders of average Rs. 90,000 each is expected.
Phase 3: (30 months)
During Phase three, further expansion will take place in major tier 2 cities. During ths phase, all our
target segments will be catered. It is during this phase, The company is expecting to generate its
maximum Profitability as it will achieve its break even somwhere between phase 2 & phase 3. Door
to door demonstration will be a major marketing tool in this phase too. 5000 orders of Rs. 90,000
each is expected.
12 workers with average salary 0f rs 10000/ worker/month & 5 manager
Revenue generation (90,000*2400) (over 4 years) 21,60,00,000
Cost of purchases (60% of Sales) 12,96,00,000
Expansion cost 50,00,000
Rent (30 months of Phase 2)(4 offices * 96000/year) 9,60,000
Misc. Cost 5,00,000
Marketing Expenses 40,00,000
Tax @ 30%
Loan of Rs. 30,00,000 @ 8% P.A. in phase 2 (3 years moratorium) 6,00,000
Profit & Loss Statement
(Over the period of 4 Years) (Consolidated)
Debit Amt(Rs) Credit Amt(Rs)
Cost of goods sold (including Maintenance
for 4 years)
12,96,00,000 Sales 21,60,00,000
Organization Cost 1,10,000
Salaries & Wages 68,40,000
Expansion Cost 50,00,000
Misc. Cost 5,00,000
Marketing Expenses 40,00,000
By Gross Profit 6,97,10,000
Total 21,60,00,000 Total 21,60,00,000
So the basic financial analysis shows that the company will be generating a PAT of approximately Rs. 5 Cr. Over 4
years. With a CAGR of approx. 56% Y to Y.
Whereas ROI stands at 21% which says that it is a good business to invest.
Still these are only approximations. Actual operations may differ from what the theory.
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- Images From Google.com
- Business model generation book
- Marketing management 14e by phillip kotler
- The Hindu News paper
- The Economic times
- Business plans Handbook by Lynn M. Pearce.
- The Creative manager’s pocket book by John townsend & Jaques Favier