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Manpower Professional Knowledge Retention & Transfer

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  • 1. Manpower Professional Knowledge Retention & Transfer
  • 2. the problem
  • 3. 80% of employers expect fewer than 5% of their employees to leave voluntarily in 2010 Source: Manpower, 2010
  • 4. 60% of current employees intend to pursue new job opportunities when the economy improves Source: Right Management, 2009
  • 5. Consider
    • The first wave of the 76 million baby boomers turns 65 in 2011
    • Employees change jobs six to eight times over a lifetime 1
    • Most employees leave for reasons other than money 2
      • Need for trust
      • Hope for the future
      • A sense of worth
      • A feeling of competence
    Knowledge Retention & Transfer Sources: 1. “Job Security is Dead,” Sales & Marketing Magazine, 22 January 2007 2. Leigh Branham, 2005.
  • 6. the solution
  • 7. Knowledge Retention & Transfer
  • 8. Attract / Recruit
    • Tell candidates about the emphasis on knowledge retention and transfer
    • Introduce technology that supports knowledge sharing
    • Introduce communities of practice
    Knowledge Retention & Transfer
  • 9. Onboard
    • Introduce subject matter experts
    • Train on job tools and technology
    • Develop mentor programs
    Knowledge Retention & Transfer
  • 10. Retain
    • Career pathing
    • Skills development and training
    • Reward and recognition programs
    • Best practice sharing
    • Support of communities of practice
    • Employee satisfaction surveys
    • Regular performance evaluations
    • including peer-to-peer feedback
    Knowledge Retention & Transfer
  • 11. Promote / Exit
    • Formalized training of successors
    • Exit interviews
    • For retirees, ongoing role as consultant or mentor
    Knowledge Retention & Transfer
  • 12. Drivers of Success
    • Spans the employee life cycle
    • Supported by a culture of engagement
    • Encouraged through transparency
    • Tied to business objectives
    Knowledge Retention & Transfer
  • 13. To learn more about our research and findings, please visit manpowerprofessional.com