Measuring

Executive Summary
Your Brand
The Problem
Are You Aware
The Truth
The Reality
Our Solution
The Magic
Your Alternatives
The Smart Choice
What You Should Do Now

The Problem
How do you in this increasingly interconnected, social media based world…

The Problem
5. Boost Your Overall Profitability
4. Gain A Competitive Edge
3. Establish A Stronger Brand
2. Attract New Customers
Retain Your Existing Customers

Are You Aware
92% of your potential customers research you online”
– BIG Research
Reviews are the #1 factor when considering you
– Avenue A, eMarketier
72% of online shoppers say that web reviews and ratings on company websites and elsewhere influence their purchase decisions more than any other factor.”
– 2010 Social Shopping Survey by the e-tailing Group

The Truth
The world has changed, social utilities have enabled your customers and potential customers to share their experiences and engage in conversations without your active participation and no control on your part. The opportunity you have available to you is to fast become a part of these conversations and use platforms like Rate Your Experience to create these conversations. These Social Utilities platforms present a significant opportunity, but only to those who embrace them now.
– Manoj Sharma, Singapore Service Academy

The Reality
Technology is shifting power away from the editors, the publishers, the establishment, the media elite. Now it’s the people who are taking control
– Rupert Murdoch, News Corp & MySpace
14% of people trust ads, 78% of people trust consumer recommendations
Nielson Survey
Is your business wired, tired or on the verge of being expired?
– SEMA Online Marketing Conference

Our Solution
We Measure Your Customers’ Experience through Social Media, Social Buzz and by Creating In-Depth Customer Conversations
We assist you Create World Class Cultures Of Service Excellence through Fully Customized Initiatives
We show you your ROI and Recommend Your Next Steps

The Magic
Our Rate Your Experience technology
Through which we first measure The Commonality of…
People
Products and/or Services
Processes, Procedures and/or Policies
Physical and/or Virtual Environments
Other Components
… which gives your organization a benchmarked Customer Experience Rating
And then we measure The Specifics which make your organization distinct

Your Alternatives
Do nothing and let the social media complaints retire & expire your organization
Spend way too much money on Advertising, Branding & PR campaigns that won’t even address the problem
Sit around think about and discuss it endlessly while your competitors move forward
Hire someone to do it internally to poor effect
Tell us you will get back to us because you have other priorities

The Smart Choice
Engage us now to get you Wire & Hired through our…
Rate Your Experience technology
Brand Audits
Mystery Shopping
Focus Groups
Customer Satisfaction Surveys
Employee Satisfaction Surveys
Industry & Organization Benchmarking
Compliance Checks
Rewards & Recognition Services
That are supported by fully customized Creating A World Class Culture Of Service Excellence initiatives

What You Can Do Right Now
Say You Are Very Interested
Ask Us Lots Of Probing Questions
Trash Out Costs And Agree To Get Started Right Now
So that you can get us to assist you…
Retain Your Existing Customers
Attract New Customers
Establish A Stronger Brand
Gain A Competitive Edge &
Boost Your Overall Profitability

Thank You!
Manoj Sharma
[email_address]
(65) 6338 5669
Andy Tay
[email_address]
(65) 9366 4980
Kelvin Chan
[email_address]
(65) 6338 8979

Measuring

by ManojSharma on Nov 29, 2010

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Measuring — Presentation Transcript