My
Upcoming SlideShare
Loading in...5
×
 

My

on

  • 240 views

Questionnire of customer satisfaction survey

Questionnire of customer satisfaction survey

Statistics

Views

Total Views
240
Views on SlideShare
240
Embed Views
0

Actions

Likes
0
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft Word

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

My My Document Transcript

  • 1. How would you rate the overall quality of service provided by Ramakrishna Agro Eng. Co.? a) Very satisfied b) Somewhat satisfied c) Neutral d) Somewhat dissatisfied e) Very dissatisfied SATISFACTIN ABOUT NO. OF RESPONDENTS PERCENTAGE QUALITY Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Total2. How would you rate the convenience of the service? a) Very satisfied b) Somewhat satisfied c) Neutral d) Somewhat dissatisfied e) Very dissatisfied CONVENIENCE OF NO. OF RESPONDENTS PERCENTAGE SERVIECE Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Total3. How would you rate the promptness of service provided by Ramakrishna Agro Eng. Co.? a) Very satisfied b) Somewhat satisfied c) Neutral d) Somewhat dissatisfied e) Very dissatisfied PROMPTNESS OF SERVICE NO. OF RESPONDENTS PERCENTAGE Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Total4. How would you rate the accessibility of the Ramakrishna Agro Eng. Co. staff? a) Very satisfied b) Somewhat satisfied c) Neutral d) Somewhat dissatisfied e) Very dissatisfied
  • ACCESSIBLITY OF STAFF NO. OF RESPONDENTS PERCENTAGE Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Total5. How would you rate the solutions you received from the Ramakrishna Agro Eng. Co. staff? a) Very satisfied b) Somewhat satisfied c) Neutral d) Somewhat dissatisfied e) Very dissatisfied SOLUTIONS YOU RECEIVED NO. OF RESPONDENTS PERCENTAGE FROM STAFF Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Total6. How would you rate the written materials received from the Ramakrishna Agro Eng. co. (Were they easy to read and helpful? i.e., instructions, guidelines, forms). a) Very satisfied b) Somewhat satisfied c) Neutral d) Somewhat dissatisfied e) Very dissatisfied INFO FROM STAFF NO. OF RESPONDENTS PERCENTAGE Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Total7. Was Ramakrishna Agro Eng. Co. staff attentive and helpful relative to your comments and concerns? a) Yes b) No RESPONSE OF STAFF NO. OF RESPONDENTS PERCENTAGE YES NO TOTAL8. Did the staff display professionalism & courtesy? a) Yes b) No PROFESSIONALISM & NO. OF RESPONDENTS PERCENTAGE COURTESY YES NO TOTAL
  • 9. Is the staff knowledgeable? a) Yes b) No c) Don’t know STAFF KNOWLEDGEABLE NO. OF RESPONDENTS PERCENTAGE YES NO DON’T KNOW TOTAL10. Considering all of the expectations you may have had about the service(s), to what extent have the service(s) met your expectations? a) Fell short of expectation b) Exceeded expectations c) Dont know EXPECTATIONS OF SERVICE NO. OF RESPONDENTS PERCENTAGE Fell short of expectation Exceeded expectations Dont know TOTAL11. Considering the ideal service(s) for employers in your circumstances, how well do you think the services(s) you received compare with ideal services? a) Far from ideal b) Very close to ideal c) dont know IDEAL SERVICE NO. OF RESPONDENTS PERCENTAGE FAR FROM IDEAL VERY CLOSE TO IDEAL DON’T KNOW TOTAL12. . What degree of confidence did you have in the knowledge/professionalism of the staff member(s) who provided the service(s)? a) Not confident b) Confident c) dont know DEGREE OF CONFIDENCE NO. OF RESPONDENTS PERCENTAGE NOT CONFIDENT CONFIDENT DON’T KNOW TOTAL13. How courteous, attentive, and caring was/were the staff member(s) who provided the services(s)? a) Not at all b) Very c) dont know MAINTENING RERLATION NO. OF RESPONDENTS PERCENTAGE NOT AT ALL
  • VERY DON’T KNOW TOTAL14. Considering the nature of the assistance provided, how timely was/were the service(s)? a) not at all timely b) very timely c) dont know SERVICE IN TIME NO. OF RESPONDENTS PERCENTAGE NOT AT ALL TIMELY VERY TIMELY DON’T KNOW TOTAL15. How responsive to your needs was/were the staff member(s) who provided the service(s)? a) not responsive b) very responsive c) dont know STAFF RESPONDING TO OUR NO. OF RESPONDENTS PERCENTAGE NEEDS NOT RESPONSIVE VERY RESPONSIVE DON’T KNOW TOTAL16. How could staff have served you better? a) Very Much b) Not very much c) Don’t know STAFF SERVED YOU BETTEER NO. OF RESPONDENTS PERCENTAGE VERY MUCH NOT VERY MUCH DON’T KNOW TOTAL17. Now please think about the features and benefits of the TAFE itself. How satisfied are you with the TAFE: a) Very Poor b) Somewhat Unsatisfactory c) About Average d) Very Satisfactory e) Superior SATISFATION ABOUT NO. OF RESPONDENTS PERCENTAGE PRODUCT VERY POOR SOMEWHAT UNSATISFACTORY ABOUT AVERAGE VERY SATISFATORY SUPERIOR TOTAL18. Vehicle purchased under? a) Finance b) Down payment
  • MODE OF PURCHASE NO. OF RESPONDENTS PERCENTAGE FINANCE DOWNPAYMENT TOTAL19. Was the show room timings convenient for u? a) Yes b) No CONVENENCE OF TIMINGS NO. OF RESPONDENTS PERCENTAGE YES NO TOTAL20. Were all the models in the show room displayed properly? a) Yes b) No DISPLAY OF TIMINGS NO. OF RESPONDENTS PERCENTAGE YES NO TOTAL21. Was the maintenance and Warranty schedules fully explained after purchase? a) Yes b) No MAINTENANCE AND NO. OF RESPONDENTS PERCENTAGE WARRANTY EXPLINATION YES NO TOTAL22. Awareness about the show room through? a) Friends b) TV Ads c) Hoardings d) Pomp lets e) Others SOURCE NO. OF RESPONDENTS PERCENTAGE FRIENDS TV ADS HOARDINGS POMP LETS OTHERS TOTAL