McKesson Managed Services ™ FPOAccelerating the Success of Healthcare Information Technology APPLICATION HOSTING APPLICATION SERVICES INFRASTRUCTURE SERVICES STRATEGIC OUTSOURCING COMPUTING SOLUTIONS
Addressing Today’s Healthcare IT ChallengesThe IT challenges facing today’s healthcare organizations are numerous; increasing regulatory demands,capital constraints, managing the risks associated with the accessibility, security and storage of critical data,and difﬁculties attracting and retaining top talent to deploy applications and manage IT infrastructure.McKesson Managed Services™The McKesson Managed Services™ portfolioempowers healthcare organizations toimprove their ability to deploy and managecritical applications and IT systems, whileoptimizing costs and minimizing risk —driving beneﬁcial outcomes for the patientand your organization.Solutions Beyond SoftwareFor more than 30 years, McKesson hasprovided the nation’s leading healthcareorganizations with the technology solutionsand support that allow caregivers to spendmore time in direct patient care and enablebusiness personnel to improve operationalproductivity. We understand, and cananticipate, the needs of your organization’s McKesson delivers a comprehensive portfolio of technology, service andIT department today and tomorrow. As the support offerings to proactively address the increasing demands placed onhealthcare industry continues to evolve, healthcare IT organizations.McKesson is focused and prepared to helpdrive the future of IT — ideally positioned as APPLICATION HOSTING: Remote hosting and disaster recovery foryour preferred partner for success. McKesson applications APPLICATION SERVICES: Augment customer resource requirements toMcKesson Managed Services enables you accelerate application implementations and upgradesto enhance and expand the capacity of and provide ongoing application supportyour existing IT resources to acceleratethe implementation and optimization INFRASTRUCTURE SERVICES: One-time and ongoing technical support servicesof McKesson applications. By using best to upgrade and manage on-premise IT infrastructurepractices, talent and tools, McKesson STRATEGIC OUTSOURCING: Comprehensive management of the hospitalprovides ﬂexible and scalable solutions IT departmentthat maximize the total value of IT within COMPUTING SOLUTIONS: Application certiﬁed computing solutions, such asa predictable cost structure. And as a servers, storage and peripheralscomprehensive provider, McKesson offersthe continuity of a single-vendor solution to Our dedicated team of experienced professionals will work with you toimprove operational performance and lower understand your unique needs and determine the ideal solutions to help yourtotal cost of ownership. organization achieve its objectives.
APPLICATION HOSTING APPLICATION HOSTINGWorld-class data centers geographically separated in low-risk regions for seismic and ﬂood activity. Tier 3+stability certiﬁcation. Redundant critical facility systems for power, ﬁre and heat removal. 46,000-square-feet of raised ﬂoor.When factoring in capital expenditures, limited IT resources, complex infrastructuremanagement, regulatory requirements, data center build-out costs and disaster recovery,opting for McKesson’s Application Hosting services has become a key success factor formany healthcare organizations.With advanced hosting capabilities at McKesson’s world-class data centers, we deliver a The freedomsecure and reliable application-hosting environment. Supported by our superior application to focus onexpertise, we enable your team to focus on healthcare strategy, business continuity and patient carepatient care. — not your IT Predictable cost: infrastructure.M – Fixed monthly fee – Reduced capital outlay Proactive system monitoringM Ongoing hardware and infrastructure supportM 24x7x365 Level 2 supportM Reference architecture providing a standardized and secure infrastructureM Performance-based service level agreementsM Highly available infrastructure: – Redundant communication lines between the organization and McKesson’s data center – Optional disaster recovery services
APPLICATION SERVICES APPLICATION SERVICES Today’s healthcare organizations face the signiﬁcant challenge of implementing, integrating and supporting complex application systems in a rapidly evolving technical environment. Accelerated Services McKesson provides expert staff augmentation to help you address resource challenges when implementing and upgrading McKesson applications. Supplement customer resources or skill sets to successfully implement or upgrade M critical applications Access to experienced resources with an unparalleled depth and breadth of McKesson M applications and healthcare operational expertise Project-based services with a deﬁned scope, timeframe and deliverables M Predictable costs with ﬁxed-fee agreements M Effective knowledge transfer for IT staff to ensure a smooth migration to the new or M upgraded systems and high user acceptance Expert resources to facilitate the Application Management Services implementation, McKesson provides you with expert ongoing remote support to manage your McKesson upgrade or long- applications. term support Access to industry best practices and McKesson application expertise: M of McKesson – Application support – Interface support services applications. – Technical services Predictable costs with ﬁxed-fee agreements M Levels out the peaks and valleys of supporting McKesson applications M 24x7x365 Level 2 support M
INFRASTRUCTURE SERVICES INFRASTRUCTURE SERVICESYour applications are only as good as the infrastructure they run on. To maximize yourinvestment, McKesson offers an array of infrastructure service options that encompass operatingsystem and database support, integration services, technical services and network connectivity.SystemCareSMSystemCareSM is a cost-effective service that encompasses the augmented support thatevery hospital needs. Our application, integration and technology expertise provides yourorganization with the high level of service needed to ensure the availability and reliability ofMcKesson applications.SystemCare includes: Remote system, network and database administrationM Proactive system monitoringM Dedicated McKesson resource for incident response and problem managementM 24x7x365 Level 2 supportM Operating system and database updates for approved application serversM Access to customer-speciﬁc dashboard for key system informationMTechnical Services Ensure optimumMcKesson provides certiﬁed, industry-leading resources with healthcare expertise for the McKessontechnical service needs of your projects. Domain expertise available for Citrix, virtualization, applicationclustering, network and storage. performance and infrastructure availability.
STRATEGIC OUTSOURCING STRATEGIC OUTSOURCING McKesson understands the changing role of IT in the healthcare continuum and offers a host of services to support your organization and help drive meaningful change. We assume full responsibility for your IT function/staff using a combination of on-site and remote support offerings, industry-leading capabilities, best practices and resources, while reducing risk and improving the operational performance of IT investments. Committed partnership with accountability for success M Manages IT department, systems, resources and provides overall support services M Protects and optimizes existing IT investments, while gaining predictability in IT M operating expense Optimized support structure tailored for McKesson application requirements, as well M as support for third-party applications Comprehensive management of the hospital IT department.
COMPUTING SOLUTIONS COMPUTING SOLUTIONSWhen upgrading and installing enterprisewide technology — servers, storage andperipherals — the lack of application-certiﬁed solutions can cause project delays andunpredictable software outcomes.McKesson’s vendor-certiﬁed engineers guarantee that our computing solutions will matchyour application requirements, as well as your data center’s space, power and networkconnectivity requirements. Our computing solutions include hardware, maintenance,staging and project coordination. Single source for application-speciﬁc and enterprise computing solutionsM “Solution Guarantee” — McKesson accountability for the complete solutionM Access to domain expertise from industry-leading and healthcare-knowledgeableM technical resources Enhances application performance for increased system uptime and reliabilityM Reduces system conﬁguration and staging complexityM Improved application performance with certiﬁed solutions for your on-premise environment.