This paper is based on surveys about ICT and city management of three stakeholder groups—public officials, city residents and business executives—in 15 cities across the world, conducted in March-April 2010 by the Economist Intelligence Unit. The EIU compiled the survey questions in consultation with Siemens Global Centre of Competence, City Management (the sponsors of the research, based in Singapore) and with input from Ashish Lall, Associate Professor affiliated with the Asia Competitiveness Institute at the Lee Kuan Yew School of Public Policy, National University of Singapore.
In addition to the surveys, the Economist Intelligence Unit’s research team independently interviewed public officials, executives and experts on the subject of ICT in city management. From these interviews, and extensive background research, the Economist Intelligence Unit selected a number of innovative case studies to illustrate findings in each section of the report. These are included in a separate section at the end of the report. The Economist Intelligence Unit bears sole responsibility for the editorial content of this report.