Greater expectations: Keeping pace with customer service demands in Asia Pacific, is an Economist Intelligence Unit briefing paper, commissioned by DHL. The Economist Intelligence Unit bears sole responsibility for this report. The Economist Intelligence Unit’s editorial team gathered data, conducted interviews, executed the online survey and wrote the report. The findings and views expressed in this report do not necessarily reflect the views of the sponsors.
Sudhir Vadaketh wrote the report, and David Line and Laurel West edited it. Takato Mori and Amie Nagano provided additional research. Gaddi Tam was responsible for design.