Delivering results through claims technologies is an Ernst & Young report, written by the Economist Intelligence Unit. It examines the many pressures on claims management functions today and assesses how insurers are responding to new and emerging issues in the claims environment, particularly with technology solutions.
For this research, we contacted 78 different insurance companies ranging from those with annual revenue above €5b (16%) to smaller operations with revenues of €100m–€300m (22%).
The report draws on two sources of original research conducted during September and October 2011 by the Economist Intelligence Unit. These two strands of research provide important insight into the drivers of change in claims management, as well as the strategic responses of insurers in choosing technology solutions:
► A survey of 100 senior executives at non-life or composite insurance companies, in either the claims or IT function, with an even spread across the UK, France, Germany, Italy and Spain.
► In-depth interviews with the head of claims or CIOs at 20 insurance companies in the UK, France, Germany, Italy and Spain.
The report was written by Jane Bernstein and edited by Monica Woodley.