Database Environment Healthcheck Brief

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This brief describes the strategic, tactical, long-term, and short-term benefits of a database healthcheck environment, as well as what can be uncovered and recommendations for addressing issues and risks. Also documented is growth analysis to help plan for hardware outlay. IT leadership will know what to expect from beginning to end through each step of the healthcheck process and work with a dedicated senior-level DBA.

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Database Environment Healthcheck Brief

  1. 1. Database Environment Healthcheck Service WHAT’S BURIED INSIDE THE AVERAGE DATABASE ENVIRONMENT IS SHOCKING. REMAIN IN CONTROL. The database is at the center of your business applications and crucial information needed for decision-making. And as data grows, database environments are becoming much more complex. An objective third-party assessment will help you manage, control, and optimize:  Risk and security  Availability and performance  Compliance  Hardware planning  Backup and recovery  Change management  Hardware forecasts  Costs and budgeting What you can expect: 1. Discovery – Meet with key IT staff to understand the application requirements based on existing and future business processes. 2. Analysis – Review all system and database logs, statistics, configuration parameters, and business processes to make observations or recommendations, according to the criteria defined in the objectives. 3. Draft – Observations and recommendations are used to develop the assessment document; review session held with key ManageForce personnel. 4. Review – A review session is scheduled to discuss the deliverable with you, guide you through the documentation, and cover Q&A. 5. Remediation – Final recommendations, including potential benefits and risks, are presented to you. You can determine next steps for your database environment and ask follow-up questions. Signs that a healthcheck is needed:  End-user experience is deteriorating, as application performance problems often lead back to the database.  Data needs are outstripping your current capabilities.  Large databases need more tuning, backup, recovery, and upgrade support.  Compliance or security policy is in question.  Documentation is missing, incomplete, or confusing.  Backup SLAs are the same for all applications, in spite of their importance to the business.  Data is growing rapidly and you’re purchasing hardware reactively.  Some database instances are unstable or performance is lagging. ! MANAGEFORCE.COM INFO@MANAGEFORCE.COM 877-351-4491
  2. 2. WHAT A HEALTHCHECK CAN UNCOVER Change, Configuration, and Release Management Documented processes exist for changing applications and systems in a predictable fashion with minimal or no interruption in service. A lack of change management is major cause of data center failures. This can lead to introduction of bugs and impact application availability. High Availability Based on your needs and industry benchmarks, we analyze your processes and coverage by looking at the following metrics:  System availability specifics/requirements  Acceptable data loss  Recovery time (RTO) for specific systems Security Assessment Surprisingly, unnecessary user privileges, weak password policy, and out-of-date security updates are still common security risks found during healthchecks. A weak security foundation may lead to a security breach such as data loss, data disclosure, loss of system availability, corruption of data, and more. Capacity and Storage Management A lack of capacity and storage management will result in increased downtime without forecasting when additional storage or server resource capacity might be needed. We analyze database application usage patterns, document current network bandwidth, determine if additional hardware might be needed based on historical usage. Compliance Assessment If internal controls are in place, such as Sarbanes Oxley (SOX), not adhering to the policies and procedures can result in problems during an audit process. We can work with your internal team members to document policies and/or common procedures that apply to the database environment. Backup and Recovery We can help retool your backup strategy to save costs or meet aggressive restoration points, based on your precise needs. At a minimum, we check that:  Every database has a documented backup/restore plan.  Support is available 24x7, along with redundancy.  Database maintenance (index and integrity) is routine.  Tasks are automated through jobs and alerts.  Transaction log backups are configured and scheduled for all critical production systems. Deliverables and Documentation Your dedicated, senior-level DBA will provide documentation that covers assessment of all the areas mentioned above, along with:  Supported sites  All contact information  Recommendations for remediation  Server-specific configurations  An analysis of current and future system updates  A listing of high privilege login accounts  Databases housed on C drives  Database owners MANAGEFORCE.COM INFO@MANAGEFORCE.COM 877-351-4491
  3. 3. Complete service set: Monitoring, administration, performance, and strategic projects U.S.-based DBAs with 15+ years experience; leading technology and comprehensive tools Our People  Our average turnover rate is less than three percent.  The average experience level of our employees is 15+ years and all are U.S. based.  We’ve supported the needs of enterprise/Fortune 500, SMBs, and public sector.  Database experts have been employed by technology leaders and the Fortune 1000.  The latest technology, as well as proprietary best practices and systems, are part of our business model. Our Approach  Our database services can be bundled or scaled, starting from monitoring.  We design a unique scope of work (SOW) and elastic support model for you.  Our custom SLAs are based on your industry, region, and other needs.  All engagements are assigned a dedicated technical subject matter expert.​  Availability through nights, weekends, holidays, and time zones. True Cost Savings  Fixed-fee, simple pricing model prevents overruns, surprises, and budgeting headaches.  We do not require a 40-hour per-week minimum.  You can immediately reduce net-operating expenses, including time-off, benefits, turnover, and training.  We understand all levels of your stack to speed root- cause analysis.  Full database support really is possible for 20-30% less than a full-time employee. Simple pricing: Fixed fee with no surprises or weekly minimums; custom service bundles HOW WE’RE DIFFERENT

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