The ManageEngine Story
October 2013
Sridhar Iyengar
Vice President, ManageEngine
1
Agenda
Zoho Corporation

The Early Days

Questions that
changed us
Manage Engine Story

2
Zoho Corporation
Zoho Corp
Founded in 1996
0 Venture capital
1800 employees

WebNMS

ManageEngine

ZOHO

OEM / Telecom
Bus...
The Early Days – The 1990’s
Let’s build a company
Lets give to everyone

No standards
Everything is proprietary
:o(
Sridha...
1996-1998
Network/Element
Manager
Simulation

Agents

API’s

Customers

SNMP API

Why don’t we build a
Network Management ...
WebNMS - Revolutionised EMS/NMS Space
1998-2002
• Most affordable and Widely deployed Network Management Framework
Used by...
A Time To ‘Question Everything’
Boom! Bang!
Why don’t we build efficient IT
Management products?

Why can’t we have all th...
2003 Manage Engine is born!
A Team of 6 people try to build
an affordable Network
Monitoring software called
OpManager

20...
Manage Engine Product Breadth
Integrated IT Management – IT360

Network

Servers &
Applications

Desktop

ServiceDesk

Win...
IT Management Options before Manage Engine

Home grown scripts
Open-source tools / freeware

Integrated IT management
solu...
The Manage Engine Alternative

Big 4

ManageEngine

Low cost, single product vendors

10
The Manage Engine Culture
• Listen to customers and partners and be open
in communication
• Best software at affordable pr...
Customer Survey
• 95% of respondents would buy additional
ManageEngine products
• Versus competitive products
–
–
–
–

Mor...
What is ‘Real-Time IT’ ?
• Synchronizes IT with the 24/7 needs of business
• Makes the most of emerging “always on” mobile...
Manage Engine Moving Forward…Where?
Embrace ‘Real-time IT’ to operate at speed of Business
• Make the most of today’s
game...
ManageEngine General Roadmap
• REST APIs to integration between ME
product & external 3rd party products
• Scalability to ...
ManageEngine: Awards & Recognition
Gartner’s ITSSM Magic Quadrant
position ManageEngine
ServiceDesk Plus
ManageEngine: Awards & Recognition
A Smart Match

Customer Comes First
Simple, Smart and Productive
Solutions
Great products / results come
from passionate p...
Summary
Our journey has been a game changer !
Smarter alternative to complex, expensive (Big 4)
software
Proven technology...
Parting Thoughts…
“Question Everything”
Mille Grazie!...

17
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The Manage Engine Story - User Conference Italia 2013

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ManageEngine® è un produttore innovativo di software per la gestione dell'infrastruttura IT, con oltre 75.000 clienti in tutto il mondo di cui i 3/5 delle aziende di Fortune 500, ManageEngine è la realtà che sta crescendo più rapidamente nel panorama dei vendor di SW di enterprise management.

L'azienda

ManageEngine è la divisione software di gestione IT aziendale della ZOHO Corp. Fondata nel 1996 e conosciuta fino al 2009 con il nome di AdventNet Inc., ZOHO Corp. ha sede in Pleasanton in California, con uffici in Nord America, Europa e Asia. ZOHO Corp. è un'azienda privata.

ZOHO Corp. serve una gamma diversificata di clienti IT, di rete e delle telecomunicazioni aziendali. ZOHO Corp. ha raggiunto una crescita impressionante negli anni, dimostrando di essere un fornitore e un partner estremamente solido, con una sana situazione finanziaria.

La storia di ManageEngine

ZOHO Corp. ha iniziato la sua attività con la costruzione di API SNMP, piattaforme di gestione di rete per sistemi di gestione delle reti e degli elementi per settore delle telecomunicazioni, nel lontano 1996. WebNMS Framework fu valutata la 1^ piattaforma EMS/NMS per le telecomunicazioni e consiste in una piattaforma carrier-grade con oltre 1000 anni-uomo di sviluppo. Durante l'esplosione del dot com e il rallentamento delle telecomunicazioni, nei primi anni del 2000, ZOHO Corp. ha diversificato nel settore dello spazio di gestione IT aziendale.

ManageEngine è nata come marchio rivolto alla gestione IT aziendale. La piattaforma carrier-grade delle strutture di telecomunicazioni di grandi dimensioni è stata utilizzata come base per i nuovi prodotti nello spazio di gestione IT. Oggi ManageEngine dispone di oltre 20 prodotti che coprono molte aree chiave per un'efficace gestione IT.

La nostra filosofia

ZOHO Corp. crede nell'importanza di fornire ai clienti i migliori software a prezzi sostenibili. Siamo convinti che i fornitori tradizionali di software di gestione IT per l'azienda dispongano di modelli di gestione incapaci di offrire software ad un giusto prezzo.

Crediamo nell'innovazione e nei grandi investimenti nella Ricerca e Sviluppo. I nostri prodotti e servizi spaziano dal software installato al SaaS (Software as a Service). Zoho.com è un leader nel software di collaborazione e produttività online per l'ufficio (Web 2.0). Inoltre le nostre recenti pubblicazioni su OpManager OnDemand (Gestione della rete - SaaS) mostrano casi della nostra convinzione sugli investimenti cospicui in Ricerca e Sviluppo, per garantire che i nostri clienti investano in un'azienda che resti in primo piano.

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The Manage Engine Story - User Conference Italia 2013

  1. 1. The ManageEngine Story October 2013 Sridhar Iyengar Vice President, ManageEngine 1
  2. 2. Agenda Zoho Corporation The Early Days Questions that changed us Manage Engine Story 2
  3. 3. Zoho Corporation Zoho Corp Founded in 1996 0 Venture capital 1800 employees WebNMS ManageEngine ZOHO OEM / Telecom Business / M2M IT Management Software Office Collaboration Software 70,000+ customers SaaS & web 2.0 Leader World’s #1 in EMS frameworks Strong Product line Marquee customers 8 Million Users 14
  4. 4. The Early Days – The 1990’s Let’s build a company Lets give to everyone No standards Everything is proprietary :o( Sridhar Vembu Tony G Thomas 3
  5. 5. 1996-1998 Network/Element Manager Simulation Agents API’s Customers SNMP API Why don’t we build a Network Management Framework for our customers? JAVA! 4
  6. 6. WebNMS - Revolutionised EMS/NMS Space 1998-2002 • Most affordable and Widely deployed Network Management Framework Used by Telco and Carriers •Top-Rated Private OSS EMS Specialist By Heavy Reading over 160 vendors and 90 different service providers Partial list of Customers 5
  7. 7. A Time To ‘Question Everything’ Boom! Bang! Why don’t we build efficient IT Management products? Why can’t we have all the features of the Big 4? Can we make IT Management software affordable to everyone Why can’t IT Management software be easy? Can we make software work without consultants or experts? 6
  8. 8. 2003 Manage Engine is born! A Team of 6 people try to build an affordable Network Monitoring software called OpManager 2003 Small teams… more product ideas…. A team of 4 people build helpdesk software ServiceDesk Plus 2005 30 products / 100+ versions Today 8
  9. 9. Manage Engine Product Breadth Integrated IT Management – IT360 Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security MSP Solutions Network Monitoring Server Monitoring Desktop Management Helpdesk Active Directory Windows Event Logs Vulnerability Analysis On-Demand Solution Integrated MSP Platform Helpdesk Netflow Analysis Network Config Mgmt Application Perf Monitoring End User Experience Asset Management ITIL Service Desk Remote Control Software License Tracking Mobility SQL Server Exchange Server Syslog Management Firewall Log Analyzer Patch Management Password Management MSP Helpdesk MSP Desktop Mgmt Applications Monitoring
  10. 10. IT Management Options before Manage Engine Home grown scripts Open-source tools / freeware Integrated IT management solutions from the BIG 4 Low cost point products • Low-cost • Easy to setup • No integration • Expensive • Complex &Timeconsuming • Integrated solution 7
  11. 11. The Manage Engine Alternative Big 4 ManageEngine Low cost, single product vendors 10
  12. 12. The Manage Engine Culture • Listen to customers and partners and be open in communication • Best software at affordable prices – The product speaks for itself • Make it easy to try and buy – No high-pressure sales model, passing benefit to the customer • Product experts available always – Local expertise 11
  13. 13. Customer Survey • 95% of respondents would buy additional ManageEngine products • Versus competitive products – – – – More scalable More affordable Easier to use Faster to deploy • Best describes ManageEngine – Great products – Great support – Excellent value 12
  14. 14. What is ‘Real-Time IT’ ? • Synchronizes IT with the 24/7 needs of business • Makes the most of emerging “always on” mobile, social and collaboration technologies • Delivers real-time services to organizations that are operating at an ever-increasing pace • Uses a “single pane of glass” for monitoring IT assets AND key business processes
  15. 15. Manage Engine Moving Forward…Where? Embrace ‘Real-time IT’ to operate at speed of Business • Make the most of today’s game-changing technologies • Deliver immediate services to organizations that are operating at an everincreasing pace • Leverage IT and infrastructure to support new business models and applications Cloud & Virtualization Integrated IT Management On Demand RealTime IT Social & Collaboration Mobile
  16. 16. ManageEngine General Roadmap • REST APIs to integration between ME product & external 3rd party products • Scalability to address large enterprise needs • Depth of functionality in each product • Better Reporting, Customizable dashboards / Unified presentation • Mobile App support
  17. 17. ManageEngine: Awards & Recognition Gartner’s ITSSM Magic Quadrant position ManageEngine ServiceDesk Plus
  18. 18. ManageEngine: Awards & Recognition
  19. 19. A Smart Match Customer Comes First Simple, Smart and Productive Solutions Great products / results come from passionate people 15
  20. 20. Summary Our journey has been a game changer ! Smarter alternative to complex, expensive (Big 4) software Proven technology with more than 70,000 ME customers worldwide Love our journey so far and excited about what lies ahead 16
  21. 21. Parting Thoughts… “Question Everything” Mille Grazie!... 17
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