Listening Skills
By Sajjad Ahmad Awan
PhD Research Scholar
TE Planning
Sajjad Ahmad Awan PhD Scholar 1
Sajjad Ahmad Awan PhD Scholar 2
 Be Descriptive
 Be Timely
 Be Brief
 Be Useful
 Be Active
Sajjad Ahmad Awan PhD Scholar 3
 Emotional Intelligence
 Understand Your Partner’s Feelings
 Ask Appropriate Questions
 Paraphrase the Content
 Parap...
Sajjad Ahmad Awan PhD Scholar 5
 Improves relationships
 Improves our knowledge
 Improves our understanding
 Prevents ...
Sajjad Ahmad Awan PhD Scholar 6
Listening Skills
To perceive
sound via the ear
Sajjad Ahmad Awan PhD Scholar 7
Listening Skills
To concentrate on
hearing something;
heed or pay attention
to
Collins Eng...
1. Listen
› Don’t interrupt
› Let the speaker finish
› Concentrate on what is being said and how it is being said
› Make n...
 The Principle of Listening and Responding
 How We Listen
 Listening Goals
 Listening Barriers
 Listening Skills
 Re...
Sajjad Ahmad Awan PhD Scholar 10
Listen
45%
Write
9% Read
16%
Speak
30%
Write
Read
Speak
Listen
 Listening vs. Hearing
 Selecting
 Attending
 Understanding
 Remembering
 Responding
Sajjad Ahmad Awan PhD Scholar 11
 Information Processing Barriers
› processing rate
› information overload
› receiver apprehension
Sajjad Ahmad Awan PhD S...
 Context
Barriers
› barriers of time
and place
› noise
Sajjad Ahmad Awan PhD Scholar 13
Chapter 5: Listening and
Respondi...
 Self Barriers
› self focus
› emotional noise
› criticism
Sajjad Ahmad Awan PhD Scholar 14
Chapter 5: Listening and
Respo...
Sajjad Ahmad Awan PhD Scholar 15
 Interrupting – knowing the answer
 Trying to be helpful
 Seeing discussion as competi...
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Listening skills by sajjad ahmad awan ph d scholar

  1. 1. Listening Skills By Sajjad Ahmad Awan PhD Research Scholar TE Planning Sajjad Ahmad Awan PhD Scholar 1
  2. 2. Sajjad Ahmad Awan PhD Scholar 2
  3. 3.  Be Descriptive  Be Timely  Be Brief  Be Useful  Be Active Sajjad Ahmad Awan PhD Scholar 3
  4. 4.  Emotional Intelligence  Understand Your Partner’s Feelings  Ask Appropriate Questions  Paraphrase the Content  Paraphrase Emotions Sajjad Ahmad Awan PhD Scholar 4
  5. 5. Sajjad Ahmad Awan PhD Scholar 5  Improves relationships  Improves our knowledge  Improves our understanding  Prevents problems escalating  Saves time and energy  Can save money  Leads to better results Listening Skills
  6. 6. Sajjad Ahmad Awan PhD Scholar 6 Listening Skills To perceive sound via the ear
  7. 7. Sajjad Ahmad Awan PhD Scholar 7 Listening Skills To concentrate on hearing something; heed or pay attention to Collins English Dictionary
  8. 8. 1. Listen › Don’t interrupt › Let the speaker finish › Concentrate on what is being said and how it is being said › Make notes if this helps › Show the speaker that you are listening 2. Question › Check understanding 3. Summarise › Paraphrase what the speaker has just told you Sajjad Ahmad Awan PhD Scholar 8
  9. 9.  The Principle of Listening and Responding  How We Listen  Listening Goals  Listening Barriers  Listening Skills  Responding Skills  Responding with Empathy Sajjad Ahmad Awan PhD Scholar 9
  10. 10. Sajjad Ahmad Awan PhD Scholar 10 Listen 45% Write 9% Read 16% Speak 30% Write Read Speak Listen
  11. 11.  Listening vs. Hearing  Selecting  Attending  Understanding  Remembering  Responding Sajjad Ahmad Awan PhD Scholar 11
  12. 12.  Information Processing Barriers › processing rate › information overload › receiver apprehension Sajjad Ahmad Awan PhD Scholar 12 Chapter 5: Listening and Responding
  13. 13.  Context Barriers › barriers of time and place › noise Sajjad Ahmad Awan PhD Scholar 13 Chapter 5: Listening and Responding
  14. 14.  Self Barriers › self focus › emotional noise › criticism Sajjad Ahmad Awan PhD Scholar 14 Chapter 5: Listening and Responding
  15. 15. Sajjad Ahmad Awan PhD Scholar 15  Interrupting – knowing the answer  Trying to be helpful  Seeing discussion as competition  Distraction - red flag words – emotional triggers  Gap searching Listening Skills

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