A Reference Model of the Knowledge Culture

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Data, information and knowledge have value as instruments of work; but the expertise that they convey requires a culture in order to consistently materialize and infuse business efforts effectively. Managing the culture demands recognizing it.

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  • A nice model. I am not sure though if data, information and knowledge are the instrument or they are representation of an understanding by the individual at some point of time. What is data for this individual might be information for another, depending on the context, expertise, etc. I see the contextualization missing from the model. Knowledge is about putting information in context.
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A Reference Model of the Knowledge Culture

  1. 1. Knowledge Culture A Reference Model © 2013 Malcolm Ryder / archestra research
  2. 2. The high-level concept By creating expertise and delivering it into key aspects of work, managed knowledge affects business. Any expertise missing from the work means that the work is sub-optimal for business. INSTRUMENT EXPERTISE SOLUTION/TASK BUSINESS knowledge why process product information how options production data what The following pages elaborate the interconnections that support this progression as a regular and intentional dynamic in ongoing operations. © 2013 Malcolm Ryder / archestra research
  3. 3. Classification & Curating ① INSTRUMENT Different kinds of expertise derive from different aspects of knowledge management. INFORMATION Instruction Explanation Notification analysis Having any types of expertise missing from the work means that the work is sub-optimally crafted for its business purpose. KNOWLEDGE Context Domain Importance synthesis Expertise then both shapes and frames aspects of the work of the business. EXPERTISE © 2013 Malcolm Ryder / archestra DATA Evidence Identification Testing
  4. 4. Classification & Curating ② Education & Application INSTRUMENT Through education and application, different kinds of expertise both shape and frame aspects of the work of the business. © 2013 Malcolm Ryder / archestra KNOWLEDGE Context Domain Importance Effect INFORMATION process Instruction Explanation Notification analysis As higher-order forms of expertise, evaluation and design will scope and organize work efforts within a variety of options and processes. SOLUTION/TASK synthesis Any types of expertise missing from the flows into work means that the work is building final effects from elements that are suboptimally identified or crafted for their business role. EXPERTISE DATA Priority options Evidence Identification Testing Event
  5. 5. Classification & Curating ③ INSTRUMENT The work of the business is building final effects from elements constrained by rules and standards. Missing expertise affects the quality of the work. © 2013 Malcolm Ryder / archestra KNOWLEDGE Context Domain Importance INFORMATION DATA SOLUTION/TASK BUSINESS product Effect production process Instruction Explanation Notification analysis Different kinds of expertise both shape and frame aspects of the work of the business. EXPERTISE synthesis Through education and application, expertise optimally identifies or crafts the elements for their business role. Rules & Standards Education & Application policy Priority method options Evidence Identification Testing requirement Event state
  6. 6. Classification & Curating ④ INSTRUMENT The overall set of affects (i.e., the culture), means that the work is building final effects that are optimal for business. © 2013 Malcolm Ryder / archestra KNOWLEDGE Context Domain Importance INFORMATION DATA SOLUTION/TASK BUSINESS product Effect production process Instruction Explanation Notification analysis Different kinds of expertise both shape and frame aspects of the work of the business, constrained by rules and standards. EXPERTISE synthesis By creating expertise and delivering it into key aspects of work, managed knowledge affects business items and the relationships between those items. Rules & Standards Education & Application policy Priority method options Evidence Identification Testing requirement Event state
  7. 7. Classification & Curating  INSTRUMENT Business tends to the development of this culture by creating expertise and delivering it into key aspects of work. © 2013 Malcolm Ryder / archestra INFORMATION analysis Influences can be managed to a systemic condition of stability. EXPERTISE Rules & Standards SOLUTION/TASK BUSINESS KNOWLEDGE synthesis A culture is, in effect, the persistent set of influences that an environment exerts on the activity and decisions made within it. Activities and decisions also themselves become part of the set of ongoing influences. Education & Application DATA The effective “culture” of knowledge is recognizable by the business as an aggregation of influences consistently determining what kind of expertise is usually developed and transferrable as a resource into work practices.

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