Managing an HE library in the 21st century: a case study

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A case study of managing City University Library Service.

A case study of managing City University Library Service.

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  • 1. Managing a HE Library in the 21st Century
    City University LIS: A case study
    Máire LaniganDirector of Information Services and Libraries 
  • 2. Twitter–addict?
  • 3. Overview
    • A word about me
    • 4. Higher Education in society
    • 5. City University as an organisation
    • 6. Library and Information Services
    • 7. Managing a HE library in a cold climate . . . the last twelve months
    • 8. Icebergs ahead? City LIS : the next twelve months
    • 9. The future of libraries
  • A word about me
    Qualified in 1977
    Single staffed through to complex
    services
    Public sector
    Changing expectations of libraries
  • 10. What did City University Library use to be like?
  • 11. Librarians have changed too…
    From
    Perfection
    Set in their ways
    Insecure about roles
    Collections focused
    …to
    Good enough
    Flexible and innovative
    Adapt readily to change
    Service focused
  • 12. What is your experience of librarians?
  • 13. Overview
    • A word about me
    • 14. Higher Education in society
    • 15. City University as an organisation
    • 16. Library and Information Services
    • 17. Managing a HE library in a cold climate . . . the last twelve months
    • 18. Icebergs ahead? City LIS : the next twelve months
    • 19. The future of libraries
  • Higher Education in Society
    • Provides education
    • 20. Supports innovation
    • 21. Sustains economic vitality
    • 22. Changing student participation and profile
     
    . . . so demand going up and resources going down.
  • 23. Changing models of provision
    Traditional
    Ownership
    Individual
    Campus
    Emerging
    Access
    Collaborative
    Above campus
  • 24. Overview
    • A word about me
    • 25. Higher Education in society
    • 26. City University as an organisation
    • 27. Library and Information Services
    • 28. Managing a HE library in a cold climate . . . the last twelve months
    • 29. Icebergs ahead? City LIS : the next twelve months
    • 30. The future of libraries
  • City University as an organisation
    Teaching led with research
    USP
    Distributed environment
  • 31. Our students
    Full time 57%
    Aged 25 and above 55%
    International 18-28%
    Undergraduate 68%
    Female 55%
  • 32. Overview
    • A word about me
    • 33. Higher Education in society
    • 34. City University as an organisation
    • 35. Library and Information Services
    • 36. Managing a HE library in a cold climate . . . the last twelve months
    • 37. Icebergs ahead? City LIS : the next twelve months
    • 38. The future of libraries
  • Library and Information Services at City
    ‘Shape’ of service
    Campus environment
    Subject mix
  • 39. Overview
    • A word about me
    • 40. Higher Education in society
    • 41. City University as an organisation
    • 42. Library and Information Services
    • 43. Managing a HE library in a cold climate . . . the last twelve months
    • 44. Icebergs ahead? City LIS : the next twelve months
    • 45. The future of libraries
  • Looking backwards: a cold climate?
    Challenges
    • Expectations of library users
    • 46. Changing face of scholarly publishing
    Budgets
    • Credit crunch ($ euro exchange rates)
    • 47. Disproportionate inflation
    • 48. Conflicting pulls – online collections v monographs spend
    • 49. Under-investment in library services (Sconul data)
  • Sconul data: how do we compare?
  • 50. So how did we respond?
  • 51. 1. Transforming our spaces
    £2.3 million investment
    Benefits:
    • Different needs, different spaces
    • 52. New spaces and increased capacity
    • 53. Assistive technology suite
    • 54. Wi-fi enabled ; laptop loans service, IT training suite
    • 55. Sand pit, technobooths, digital signage
    • 56. ‘Roving’ services and self-service
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69. 2. Reshaping our collections
    Mixed economy – print and digital
  • 70. Something to celebrate?
    Gain = whole floor of the library (1083m of shelving)
    But…
    • Extra £100k cost
    • 71. Perpetual access?
    • 72. Remote store
  • Snapshot of digital usage:
    Nov 07 – Jan 08
    A cautionary note
    Snapshot of digital usage:
    Oct 09 – Nov 09
  • 73. 3. Reducing posts and changing our staff profile
    Internal drivers
     
    Central Services ‘Business Efficiency Review’
    Some ‘wrong’ structures / teams
     
    External drivers
     
    Scholarly publishing: digital content
    Changing demand and service provision
    Competitive environment: skilled and agile workforce.
  • 74. 3. Reducing posts and changing our staff profile
    • Service wide review
    • 75. All roles under the spotlight
    • 76. Increased or decreased importance of some roles
    • 77. 16 individuals left the University
    • 78. 7 posts removed from structure
    • 79. 1 new role created; 1 enhanced
    • 80. 6 roles remodelled and re-graded
  • Overview
    • A word about me
    • 81. Higher Education in society
    • 82. City University as an organisation
    • 83. Library and Information Services
    • 84. Managing a HE library in a cold climate . . . the last twelve months
    • 85. Icebergs ahead? City LIS : the next twelve months
    • 86. The future of libraries
  • Icebergs ahead: looking into the future
    Sconul top ten concerns  
    2009 (2008)
     
    Funding and financial management 97% (84%)
    E-environment 91% (84%)
    Space and buildings 79% (94%)
  • 87. Icebergs ahead: looking into the future
    Staying local . . .
    Doing more with less
    Outsourcing
    Shared services
    Collaboration and partnerships
  • 88. Overview
    • A word about me
    • 89. Higher Education in society
    • 90. City University as an organisation
    • 91. Library and Information Services
    • 92. Managing a HE library in a cold climate . . . the last twelve months
    • 93. Icebergs ahead? City LIS : the next twelve months
    • 94. The future of libraries
  • The future of libraries?
    • Leadership
    • 95. Choosing the ‘right’ team and people
    • 96. Know your market – use evidence
    • 97. Library as place
  • Questions and discussion
  • 98. Useful links and resources
    http://www.rin.ac.uk/files/Scholarly_books_journals_at_risk.pdf
    Follow me on Twitter! @mairelanigan
    Blogging@ http://chatterbox.soi.city.ac.uk/library
  • 99. Image credits
    1982 – Providence Public Library http://www.flickr.com/photos/ppl_ri_images/4034187615/
    Librarian? Stereotype? - Litandmorehttp://www.flickr.com/photos/litandmore/2430033122/
    Most Excellent Librarian – biblionahttp://www.flickr.com/photos/bibliona/238979054/
    Librarian costume – LibrarianAvengerhttp://www.flickr.com/photos/librarianavengers/260849159/
    I Heart the Dewey Decimal System – L. Marie http://www.flickr.com/photos/lenore-m/331636606/
    Librarians-Haunted-Love – DumioMomiohttp://www.flickr.com/photos/30976576@N07/2905162295/
    this is what they expect when I say I'm a librarian – cindiannhttp://www.flickr.com/photos/trucolorsfly/718590589/
    Cold walk - ImNotQuiteJackhttp://www.flickr.com/photos/imnotquitejack/3226593160/
    empty trash bin in the spotlight – JonathanCohenhttp://www.flickr.com/photos/jonathancohen/4049146542/
    Cork – Generation X-Ray http://www.flickr.com/photos/85182154@N00/55295920/
    Peep through the iceberg –divedivajadehttp://www.flickr.com/photos/divedivajade/218467073/
    Magic Ball – piterarthttp://www.flickr.com/photos/piterart/4074570137/in/photostream/
    Question! – Stefan Baudyhttp://www.flickr.com/photos/-bast-/349497988/