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Mahreen qazi cv Document Transcript

  • 1. Mahreen Qazi Mobile - 0502660026 • mahreenqazi@gmail.comHuman Resource ManagerDriving profitable growth through exemplary people management in multiple industries fromHospitality, Aviation, Consulting and E-Commerce.Versatile, high-energy “People Person” with over 12 years of experience who engages easily with all levels; a strongemployee advocate while keeping a focus on the organization’s overall goals; “working” manager who excels atmentoring staff; serious about getting the job done, but recognizes the value of fun and humor in the workplace.Areas of Expertise• HR Policies Design & Implementation • Productivity & Performance Management• Employment & Labour Law • Reward and Recognition• Payroll (WPS) Management • Succession Planning• Job Evaluation & Competency Design • Full-Cycle Talent Acquisition & Retention• Organizational Structure & Development • HR Strategic Planning• Compensation & Benefit Design • Team Development & Leadership• Orientation & On-Boarding • Training & Development• P&L Management • Workplace Initiatives• Employee Relations • Executive CoachingProfessional ExperienceOFFICE & HR OPERATIONS MANAGERLIVINGSOCIAL MIDDLE EAST (, DUBAI, U.A.ESEPTEMBER 2011 – NOVEMBER 2012Office & HR Operations Manager (September 2011 – November 2012) Designed, organized and implemented HR policies, standards and procedures. Managed and maintained over 100 employee records, visas, company legal documents, lease agreements, facilities contracts for 5 countries. Successfully managed the extension and set-up of the new office premises in record time. Managed the relationships with contractors, landlords and government authorities. Proactively contributed in strategic planning, process improvement, and organizational development efforts by providing strategic recommendations on human resource programs that supported company goals and ensured legal compliance. Established contracts with suppliers in line with office requirements such as travel agencies, hotels, maintenance companies and more. Improved the organization and maintenance of security, benefits and personnel files by implementing HR systems. Coordinated and managed on-boarding and induction of over 60 employees.Received several company champion awards for exceptional performance in all areas going above and beyond therequirement of my job; quality and deliverables.HR MANAGER & SENIOR HR PROJECT CONSULTANTGLOBAL MANAGEMENT CONSULTANTS (, DUBAI, U.A.EDECEMBER 2006 – SEPTEMBER 2011
  • 2. Global Management Consultants is one the region’s leading training and human resource consulting firm.Selected Achievements:As the HR Manager and Senior HR Consultant (reporting directly to the CEO) my main responsibility was to manageall HR activities for the organization and provide leadership for the companys strategic direction, business andrevenue optimization and play a key role in client relationships, new product development and profitable businessrevenue growth.HR Operations: Successfully managed the organization’s HR function in – house for 4 countries (UAE, Pakistan, KSA and India) with a total workforce of 35 senior employees.Human Resource Management: Consulted over a wide range of projects including the set-up of HR departments, serving as an outsourced HR manager, Design and Implementations of HR policies and procedures, Organizational Development, Performance Management, Compensation and Benefit framework.Managing and Developing the Recruitment Business: 5 years of successful placements, matching the "needs" of the client with the "best" qualified candidates/applicants.Training & Development: Designed and facilitated Training workshops on a range of Training modules for various clients of different industries. Set up of Training Department for organizations. Conduct and Administer Psychometric Behavioral Profiling (DiSC ® Counseling and Interpretation Sessions) for Talent Management purposes.HR and Training Projects Completed for:Etisalat, DubaiProject: Recruitment, Training and Management of over 120staff members for GITEX.Sharaf DG, DubaiDesigned and implemented processes to ensure 100%achievement of target as opposed to the usual 70%achievement, through learning, incentive scheme,performance management, review of job profiles, review oforganization chart, corporate culture and so on.Air Charter International & Seawings, DubaiProject: Setup of HR and Training DepartmentMashreq Bank, DubaiProject: Customer Service, Operational Excellence,Personality Profiling interventions.Zurich International, DubaiProject: Persuasive Communication Skills Project: Customer Service, Operational Excellence, InscapeDelegates: 30 operational staff DiSC InterventionsSAB Media, Dubai Al Noor Hospital, Abu DhabiProject: Design and implementation of HR policies and Project: Customer Service Interventionprocedures Delegates: 120 Front Line employees at the hospital (receptionists, call operators, etc)Easa Saleh Al Gurg Group, DubaiCompanies: United Colors of Benetton, Betterlife, ID TECOM Investments, DubaiDesign, Al Gurg Stationary and OFIS Project: Finance for Non Finance ManagersProject: Customer Service and Sales Training Delegates: 24 delegatesDelegates: 160 customer service and retail sales staff Transmak LLC, DubaiZAFCO, Dubai
  • 3. Project: HR Policies and procedures set-up, implementation Loyalty Inc, Dubaiand training. Project: Set up and implementation of HR policies and proceduresDepartment of Tourism and Commerce Marketing(DTCM), Dubai ITD, BahrainProject: Personality Profiling Project: Persuasive CommunicationDelegates: HR Team & Line Managers, all UAE Nationals Delegates: Senior Business Development Executives, Bahraini NationalsDubai Customs, DubaiProject: Time Management & Prioritizing MCB Bank, PakistanDelegates: Senior Executives, all UAE Nationals Project: Customer Service InterventionHassani Trading, Dubai HBL Bank, PakistanHR Policies and Procedures set-up and operational training. Project: Customer Service InterventionBeiersdorf, Dubai Pakistan Society of Training & Development (PSTD),Project: Finance for Non Finance Managers PakistanDelegates: 24 delegates Project: Finance for Non Finance Public ProgramsVIA, Dubai Mobilink, PakistanProject: Set-up, implementation of HR Department Project: Sales Program Delegates: Sales ExecutivesHighlights of Previous ExperienceJUNE 2002 – DECEMBER 2006 DESTINATION DEVELOPMENT ANALYST EMIRATES HOLIDAYS (, DUBAI, U.A.EJUNE 2000 – JUNE 2002 SALES ADMINISTRATION MANAGER JUMEIRAH EMIRATES TOWERS (, DUBAI, U.A.E.JUNE 1998 – AUGUST 1999 FREE LANCER FREE LANCE TOUR COORDINATOR, ISLAMABAD, PAKISTANMARCH 1997 – MAY 1998 ENGINEERS UNITED OFFICE ASSISTANT, KARACHI, PAKISTANProfessional Qualifications HR Operations and Management Certification, Global Management Consultants Dubai (2006) Sales Competency Assessment Certification (Master Trainer), Persona Global USA (2008) Persuasive Communication Certification, Persona Global USA (2009) Finance Training for Non Finance certification, BTI, Germany (2008) Inscape Personality Profiling Trainer Certification (2008) Trainer for Customer Service, Sales and Leadership Development Programs Project Management Professional (International Institute of Learning) Better Business Writing (Emirates Aviation College) ISO 9001:2000 - Internal Quality Reviewer Course (Quality and Environmental Development Organization)My Learnings2002 – 2004 Masters of Business Administration in General Management Ajman Campus of Preston University of United States of America1999 – 2002 Bachelors of Business Administration in Information Systems Sharjah Campus of University of Lincolnshire And Humberside (United Kingdom)Personal DetailsTelephone Number - 971 50 266 0026 Email Address -
  • 4. Date of Birth - 20th December 1980 Languages - English, Urdu/HindiDriving License - Valid UAE Driving License Travel - Flexible to Travel