Social media for a smarter enterprise

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Social media for a smarter enterprise

  1. 1. SOCIAL MEDIAFor a Smarter EnterpriseA Mahindra Satyam Pega Practice Offering
  2. 2. BUSINESSLANDSCAPE Social MediaInfluencing Business– Urgency to leverage socialmedia data to listen tocustomer feedback
  3. 3. BUSINESSCHALLENGE How to improve customerresponsiveness andcustomer happiness
  4. 4. BUSINESSNEED End to End Solution thatprovides near real time socialmonitoring and engagement
  5. 5. SOCIAL MEDIAFor a SmarterEnterprise
  6. 6. OURAPPROACHA robust technology platformthat leverages Pega ’s CPMcapabilities for engagingcustomer over social media.
  7. 7. IndustryApplicabilityApplicable across all verticalsTelecommunications, Banking & FinancialServices, Retail & Consumer PackagedGoods (CPG), Hospitality, Travel & Logistics
  8. 8.  PROACTIVE CUSTOMER SERVICE LEAD GENERATION IMPROVED NET PROMOTER SCOREKEYBENEFITS
  9. 9.  TRANSFORM your process AVOID a social media crisis ENGAGE better ACHIEVE best practices And GROW faster!CONNECTWITH US

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