Service lifecycle management
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Service lifecycle management

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    Service lifecycle management Service lifecycle management Presentation Transcript

    • SERVICE LIFECYCLEMANAGEMENTProviding differentiatedaftermarket servicesA Mahindra Satyam Pega Practice Offering
    • BUSINESSLANDSCAPE Aftermarket Servicesdraw customers forrepeat purchases– Differentiator for B2B andB2C relationships
    • BUSINESSCHALLENGE How to fulfill the customerservice request at the firstpoint of contact itself
    • BUSINESSNEED A customer experiencetransformation solution whichcan automate back-endprocesses and fulfill customerrequests
    • SERVICELIFECYCLEMANAGEMENTProviding differentiatedaftermarket services
    • OURAPPROACHA robust technology platformwith multichannel capabilitiesthat leverages Pega ’s processdriven CRM and CaseManagement capabilities.
    • IndustryApplicabilityManufacturing & Hi-TechRepair, service or parts replacementincidents can be resolved using rule baseddiagnostics approach
    •  TURNING CUSTOMER SERVICE GROUPTO A REVENUE GENERATING UNIT FIRST/NEAR TIME RESOLUTION PROVIDE A PERSONALIZEDEXPERIENCEKEYBENEFITS
    •  TRANSFORM your process INCREASE cost savings REDUCE time to resolve ACHIEVE best practices And GROW faster!CONNECTWITH US