Service lifecycle management

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Service lifecycle management

  1. 1. SERVICE LIFECYCLEMANAGEMENTProviding differentiatedaftermarket servicesA Mahindra Satyam Pega Practice Offering
  2. 2. BUSINESSLANDSCAPE Aftermarket Servicesdraw customers forrepeat purchases– Differentiator for B2B andB2C relationships
  3. 3. BUSINESSCHALLENGE How to fulfill the customerservice request at the firstpoint of contact itself
  4. 4. BUSINESSNEED A customer experiencetransformation solution whichcan automate back-endprocesses and fulfill customerrequests
  5. 5. SERVICELIFECYCLEMANAGEMENTProviding differentiatedaftermarket services
  6. 6. OURAPPROACHA robust technology platformwith multichannel capabilitiesthat leverages Pega ’s processdriven CRM and CaseManagement capabilities.
  7. 7. IndustryApplicabilityManufacturing & Hi-TechRepair, service or parts replacementincidents can be resolved using rule baseddiagnostics approach
  8. 8.  TURNING CUSTOMER SERVICE GROUPTO A REVENUE GENERATING UNIT FIRST/NEAR TIME RESOLUTION PROVIDE A PERSONALIZEDEXPERIENCEKEYBENEFITS
  9. 9.  TRANSFORM your process INCREASE cost savings REDUCE time to resolve ACHIEVE best practices And GROW faster!CONNECTWITH US

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