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Retail cpg travel and logistics
 

Retail cpg travel and logistics

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    Retail cpg travel and logistics Retail cpg travel and logistics Presentation Transcript

    • Mahindra Satyam’sRetail, CPG, Travel & Logistics(RCTL) Practice
    • BUSINESSLANDSCAPE Fall in high-street footfall,reflected in integratedcommerce (combinationof offline & e-commerce)
    • BUSINESSLANDSCAPE Emergence of complexsupply chain involvingmultiple vendors spreadacross multiple regions
    • BUSINESSLANDSCAPE Increased complexity incustomer journey due tothe emergence ofmultiple touch-points
    • BUSINESSLANDSCAPE Use of social media forbetter customerengagement
    • TOPCHALLENGESFOR RCTLFIRMS How to unify the fracturedBusiness Ecosystem that dealswith customer? How to streamline supply chain &ensure visibility and collaborationamong stakeholders? How to ensure operational &process efficiency? How to leverage social mediaintelligence for customerexperience management,acquisition and retention?
    • FALL IN HIGH-STREETFOOTFALLCOMPLEX SUPPLYCHAIN ECOSYSTEMMULTIPLECUSTOMER TOUCHPOINTSINCREASINGRELEVANE OFSOCIAL MEDIAOUR APPROACH - SOLUTIONSOrder ManagementA fully configurable single portalfor managing enterprise orderswith built in capabilities forrouting, exception handling,alerts and external systemintegration
    • OUR APPROACH - SOLUTIONSExtend your SAP/ERP/Legacysystems for greater agility andoperational transparencyWrap & RenewMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
    • OUR APPROACH - SOLUTIONSCustomer ServiceDesktopProvides visibility of informationacross systems, Multi-channelsupport for seamless integrationof initiation, follow-up andclosure and NBD helps to identifythe optimum responseMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
    • OUR APPROACH - SOLUTIONSProvides visibility and flexibility tomaintain optimum inventory levelwhich in turn reduces workingcapital in a systematic mannerContinuous WorkingCapital ReductionMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
    • OUR APPROACH - SOLUTIONSEnsure relevant customerexperiences by combining bothmobile and offline purchase datato provide a unified view ofconsumersLocation basedIntelligent MobilitySolutionMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
    • OUR APPROACH - SOLUTIONSSolution offering whichperforms all social media tasks:crawl, analyze and tag posts,respond to users and monitorpotential crisesSocial Media for aSmarter EnterpriseMOBILE, TABLET,CLOUD AND BIG DATADATA ANALYTICS INCLINICAL TRIALSTRICTER REGULATORYCOMPLIANCEINCREASING RELEVANEOF SOCIAL MEDIA
    • OrderManagementA fully configurablesingle portal formanaging enterpriseorders with built incapabilities for routing,exception handling,alerts and externalsystem integrationWrap &RenewExtend yourSAP/ERP/Legacysystems for greateragility and operationaltransparencyCustomerServiceDesktopProvides visibility ofinformation acrosssystems, Multi-channelsupport for seamlessintegration of initiation,follow-up and closureand NBD helps toidentify the optimumresponseContinuousWorkingCapitalReductionProvides visibility andflexibility to maintainoptimum inventorylevel which in turnreduces working capitalin a systematic mannerLocationbasedIntelligentMobilitySolutionEnsure relevantcustomer experiencesby combining bothmobile and offlinepurchase data toprovide a unified viewof consumersSocial Mediafor a SmarterEnterpriseComprehensiveframework that helpsanalyze customerfeedback and inform theenterprise decisionmaking processOUR APPROACH - SOLUTIONSMOBILE, TABLET,CLOUD AND BIGDATADATA ANALYTICS INCLINICAL TRIALSTRICTERREGULATORYCOMPLIANCEINCREASINGRELEVANE OF SOCIALMEDIA
    •  GREATER AGILITY AND OPERATIONALEFFICIENCY IMPROVE TIME TO MARKET ON-DEMAND CONTENT TO CONSUMERS OPERATIONAL AGILITY @ REDUCEDCOSTS INCREASED VISIBILITY INTOCONTEXTUAL DATA, QUICKER /SMARTER RESPONSE BASED ONLOCATION OF THE PATIENTKEYBENEFITS
    •  EXPAND into new markets INCREASE market share REDUCE time to market ACQUIRE economies of scale And GROW faster!CONNECTWITH US
    • Email : MSAT_BPMExperts@mahindrasatyam.comVisit: www.mahidrasatyam.com