Newcomer’s Orientation
TRICARE PrimeEnroll in TRICARE PrimeActive DutyWhere…………………………………….…………Waller HallWhen………………………………………….....In processingFa...
TRICARE Service Center                                                       TRICARE Service Centers                      ...
Scheduling AppointmentsOption 1:(800) 404-45060600-2000 Monday-Friday0700-1530 Saturday-SundayOption 2:Schedule appointmen...
Emergency Department                         From Freeway• In an emergency, call 911• Level II Trauma Center• Emergency ro...
Madigan Army Medical Center•   Building 9040•   Primary and Specialty Care Clinics•   24 Hour Emergency Department•   Inpa...
Madigan Army Medical CenterMedical Mall                         Family Medicine Clinic (G)                         Pediatr...
Madigan Army Medical Center            Madigan Medical Mall            Pediatric clinic………… (253) 968-3066            Firs...
Madigan Army Medical CenterMadigan Medical MallInternal Medicine Clinic… (253) 968-2462Ground Floor of the Medical MallMon...
Madigan Army Medical CenterMadigan Medical MallFamily Medicine Clinic… (253) 968-0770Ground Floor of the Medical MallMonda...
Madigan Army Medical CenterMadigan Medical MallOB/GYN Clinic………(253) 968-1406Ground Floor of the Medical MallActive duty P...
Madigan AnnexJBLM Lewis Main•   Soldier Readiness Service:                    •   Traumatic Brain Injury (TBI) Program:   ...
Winder Family Clinic         JBLM Lewis Main         Winder clinic………… (253) 968-9858         Building 9119         Monday...
Okubo Family Medicine & Dental Clinic                  JBLM Lewis North                  Okubo Clinic………… (253) 966-1991  ...
McChord ClinicJBLM McChord FieldMcChord clinic………… (253) 982-2273Monday-Friday 0730-1630Exception: The Clinic is closed ev...
In the CommunityMadigan-Puyallup Community Medical Home                            Puyallup clinic………………(253) 477-5053    ...
In the CommunityMadigan-South Sound Community Medical Home, Olympia       Call (253) 968-5444 for the latest information
Your RightsYou have the right, without recrimination, to voice concerns regarding your careand to have those issues review...
Your RightsBeneficiary Counseling and Assistance Program• Department of Defense Program• Created to provide assistance in ...
Your RightsDebt Collection Assistance Officer ProgramProvides assistance in relieving you of medical or dental debts thats...
www.facebook.com/MadiganHealth
Contact UsMadigan Information line……………………………………...(253) 968-1110Madigan TRICARE Operations ……………….……………..(253) 968-3491  ...
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Madigan Healthcare System Orientation Brief

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  • To change information on the footer: Click on view at the top, Click on Slide Master, Go to slide #1 and make the changes. Once your finished with your changes click on the red X to close master view. All your changes should now be reflected on all your slides.
  • Explain the process that an ADSM has to do to change enrollment for themselves and their family
  • Discuss locations for walk in, and where to get more information.
  • Explain how to make appointments. Make or cancel your primary care and optometry appointments at any time using TOL!Also refill medications, review lab results on TOL
  • In an emergency dial 911Explain difference between a ER and a Trauma CenterMadigan’s Emergency Room (ER) is available for medical and traumatic emergencies at all times. The ER is accessible through an entrance on Gardner Loop. Upon arrival, specially trained nurses evaluate each patient to determine those who require the most urgent attention. The degree of urgency, not arrival time, establishes who will be seen first. Waiting times range from fewer than 30 minutes to five hours or more, and typically increase throughout the day. Evaluation takes 15 to 30 minutes; or up to several hours if laboratory tests, X-rays or other special studies are required. Weekends and holidays are especially busy because most other hospital services and outlying clinics are closed.
  • Explain locationExplain various patient-only parking areasWhile parking is available at all Madigan Healthcare System facilities, patients and visitors are encouraged to arrive early for appointments and visits, as space becomes extremely limited at all locations during main operating hours.
  • Explain campus layout and how medical mall is mainly the location of primary care portals as opposed to the hospital tower area (darkened area) that houses primarily inpatient and specialty clinics.
  • Explain location and go over slide
  • Explain location and go over slide
  • Explain location and go over slideMention Centering Pregnancy, various programs & classes like lactation
  • Go over facility and unique assets such as Andersen Simulation Center, Behavioral Health Services, T2, Troop Command
  • Go over slide & location talk about new building and that LEED certification and that Fulton Dental Clinic is in the same building
  • Go over slide & location talk about Dental Clinic is in the building on the lower right
  • Go over slide & location
  • Go over slide & location talk about PCMH and who can enroll
  • Go over slide & location talk about PCMH and who can enroll
  • Madigan’s Facebook is one of the best ways to contact the hospital to ask general questions… Provide feedback, questions, comments, etc.
  • The 2011 JBLM base guide contains the information from this presentation as well as a more detailed phone directory
  • Madigan nc presentation_slide_share

    1. 1. Newcomer’s Orientation
    2. 2. TRICARE PrimeEnroll in TRICARE PrimeActive DutyWhere…………………………………….…………Waller HallWhen………………………………………….....In processingFamily MembersWhere………………………...Madigan Army Medical Center Or………………………...……………….McChord ClinicWhen…………………….... Before the 20th of Current Month
    3. 3. TRICARE Service Center TRICARE Service Centers (Walk in service only) Monday-Friday, 0730-1700 • Enrollment in TRICARE Prime • Assistance with TRICARE benefit questions • Assistance with claims for civilian medical care • Third Floor of Medical Mall & McChord ClinicTriWest Toll Free Info #(888) 874-9378• General questions regarding enrollment• Assistance with claims for civilian medical care• General benefit questions• Assistance with status of authorizations
    4. 4. Scheduling AppointmentsOption 1:(800) 404-45060600-2000 Monday-Friday0700-1530 Saturday-SundayOption 2:Schedule appointments at any time (24/7) over the Internet usingTRICARE Online. To register please visitwww.tricareonline.com or for more information and registrationassistance, please visit a TRICARE Service Center
    5. 5. Emergency Department From Freeway• In an emergency, call 911• Level II Trauma Center• Emergency room front desk phone number is (253) 968-1390• Madigan has an ambulance service, phone number is (253) 968-1369 When traveling, emergent care does not require authorization From Main Post
    6. 6. Madigan Army Medical Center• Building 9040• Primary and Specialty Care Clinics• 24 Hour Emergency Department• Inpatient Services• Pharmacy Patient Parking
    7. 7. Madigan Army Medical CenterMedical Mall Family Medicine Clinic (G) Pediatric Clinic (1) Internal Medicine Clinic (G) Pharmacy (1) OB/GYN (G) Immunization & Allergy (G) ENT (2) Ophthalmology (2) Diabetes (1) Letterman Auditorium (G)
    8. 8. Madigan Army Medical Center Madigan Medical Mall Pediatric clinic………… (253) 968-3066 First Floor of the Medical Mall Monday-Friday 0800-1130 & 1300-1600 Pediatric Extended Care Clinic Monday-Friday 1130-1930 (the last appointment starts at 1910) Saturday 0900-1430 (last appointment at 1420) Sunday 1000-1530 (last appointment at 1520) On weekends call the TRICARE Appointment Line at (800) 404-4506
    9. 9. Madigan Army Medical CenterMadigan Medical MallInternal Medicine Clinic… (253) 968-2462Ground Floor of the Medical MallMonday-Friday 0730-1630• Adult Medicine Services • Intensive diabetes management • Lipids management • Clinical pharmacyAfter hours on call provider (253) 968-2462, option 7
    10. 10. Madigan Army Medical CenterMadigan Medical MallFamily Medicine Clinic… (253) 968-0770Ground Floor of the Medical MallMonday-Friday 0730-1630 (Except Thursday)Thursday 0900-1130, 1245-1600Evenings (Monday-Thursday) 1630-1900Sick Call (for Soldiers) Gold TeamMonday-Friday 0630-0730After hours on call provider (253) 968-0770
    11. 11. Madigan Army Medical CenterMadigan Medical MallOB/GYN Clinic………(253) 968-1406Ground Floor of the Medical MallActive duty Pregnancy Sick Call at 0730Family Member appointments start at 0800Same-day acute care walk-in for OB patients When pregnancy has been confirmed, call the TRICARE Appointment Line at (800)404-4506 and ask for an OB Registration Appointment
    12. 12. Madigan AnnexJBLM Lewis Main• Soldier Readiness Service: • Traumatic Brain Injury (TBI) Program: – Active Duty Service Members – Active Duty Service Members – Walk-in hours 0800-1400 (M-F) – Hours 0800-1630 (M-F) – Phone: (253) 968-5140 – Phone: (253) 968-0606 – Location: Madigan Annex; Bldg 9925E; – Location: Madigan Annex; Bldg East Johnson St & McKinley Ave 9921A/B; East Hayes• Child and Family Assistance Center (CAFAC): – Adult Family Members and adolescents 13+ – Walk-in hours 0800-1400 (M-F) – Phone: (253) 968-4843 – Location: FAME Clinic, Madigan Annex; Bldg 9923A; East Johnson St• Family Advocacy Program/ Social Work Intervention Service: – Walk-in hours 0730-1630 (M-F) – Phone: (253) 968-4159 – Location: Madigan Annex; Bldg 9905; Lincoln St
    13. 13. Winder Family Clinic JBLM Lewis Main Winder clinic………… (253) 968-9858 Building 9119 Monday-Friday 0730-1630 The Winder Clinic, formerly the Nisqually Clinic, was recently renamed to memorialize Sgt. 1st Class Nathan L. Winder, a special forces medic who died in 2007 from wounds sustained while conducting combat operations in Iraq.
    14. 14. Okubo Family Medicine & Dental Clinic JBLM Lewis North Okubo Clinic………… (253) 966-1991 Building 11582 Monday-Friday 0630-1600 The Okubo Clinic was named in honor of T/5 James Okubo who enlisted and served as a medic in the famous 442nd. Despite the internment of his family in the Japanese- American Camps, he served his country valiantly and was awarded the Medal of Honor. His citation notes extraordinary acts of heroism, exposing himself to the constant barrage of enemy gun fire to render medical care to save the lives of To I-5 over 25 men.
    15. 15. McChord ClinicJBLM McChord FieldMcChord clinic………… (253) 982-2273Monday-Friday 0730-1630Exception: The Clinic is closed every 2nd Tuesdayof the month from 1200hrs to 1630 for readinesstrainingAfter hours call (253) 982-2273 then press 7
    16. 16. In the CommunityMadigan-Puyallup Community Medical Home Puyallup clinic………………(253) 477-5053 Monday-Friday 0830-1700 • Active Duty Family Members Only • On site Laboratory and Pharmacy • Basic Radiology support at Sunrise Medical Plaza • Clinical psychologist on staff Puyallup, WA If your family is interested in enrolling in the Madigan-Puyallup Community Medical Home (Puyallup Clinic) please call (253) 477-5053 or email PuyallupMH1@amedd.army.mil to verify eligibility.
    17. 17. In the CommunityMadigan-South Sound Community Medical Home, Olympia Call (253) 968-5444 for the latest information
    18. 18. Your RightsYou have the right, without recrimination, to voice concerns regarding your careand to have those issues reviewed and resolved. This can be accomplished byspeaking with the unit or clinic officer in charge (OIC), the noncommissionedofficer in charge (NCOIC) or by contacting the Patient Advocacy Office. Patient Advocacy Office (253) 968-1145
    19. 19. Your RightsBeneficiary Counseling and Assistance Program• Department of Defense Program• Created to provide assistance in processing claims, counseling on TRICARE program benefits• Assist in resolving issues with access to care
    20. 20. Your RightsDebt Collection Assistance Officer ProgramProvides assistance in relieving you of medical or dental debts thatshould have been paid by the Army• Assist the beneficiary to obtain determination• Transmit documentation to the Managed Care Support Contractors (MCSC), MEDCOM, TRICARE Management Activity, civilian Collection Agencies and Providers• Collect pertinent information to assist/support you and your family members• Make appropriate referrals to JAG on your behalf Managed Care Division at Madigan Army Medical Center (253) 968-3348
    21. 21. www.facebook.com/MadiganHealth
    22. 22. Contact UsMadigan Information line……………………………………...(253) 968-1110Madigan TRICARE Operations ……………….……………..(253) 968-3491 (253) 968-0643 (253) 968-3348 (253) 968-2837Appointment Line………….……………………………...…...(800) 404-4506Patient Advocate……………….……………………………...(253) 968-1145Puyallup/Olympia Community Clinic Line…………..……...(253) 968-5444

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