Scott Lind - The Secret Life of EHRs

The Secret Life of EHRs Scott Lind

20 minutes 3 things

20 minutes 3 things+1 d igression

design • culture • opportunity

acute care environment

28%pneumonia screenings

51%catheter-associated UTI

43%MRSA infections

self-actualization esteem belonging safety physiological

pleasurable usable reliablefunctional − Aarron Walter

“ Does the patient smoke? ”

design • culture • opportunityincrease safetyimprove outcomesreduce costs

thisisindexed.com

user roles

context of care

Evaluator EffectJacobsen, Hertzum & John, 1998 4 evaluators 4 sessions 93 problems

severe problems on a single top ten list 56%

severe problems on all top ten lists 0

CUE-2 Molich, 1998 9 teams 3 weeks 310 problems

problems reported by more than one team 25%

problems reported by more than half of the teams 2%

problems reported by all teams 0

CUE-8 2009 15 teams 5 tasks quantitative testing

Rent an intermediate size car at Logan Airport inBoston, Massachusetts, from Thursday 11 June 2009at 09.00 am to Monday 15 June at 3.00 pm. If askedfor a name, use John Smith, email addressjohn112233@hotmail.com. Do not submit thereservation.

time on task to rent a car500 451375 323 328 306250 251 210 209 207 195 180125 157 148 133 134 108 0 A B C D E F G H J K L M N O P

usability safety

</digression>

“ Creating good user experience is not a ” design problem, it’s a power struggle. − Alan Cooper

Dear AmericanAirlines − Dustin Curtis

Everyone believes in UX

“ Your job as a user experience person is to cultivate a culture where good ” design has a leading voice at the table. − Aza Raskin

pleasurable usable reliablefunctional − Aarron Walter

“ In the last six weeks, have you spent more than two hours watching someone use your design or a competitor’s design? ” − Jared Spool

“ ” You can observe a lot by watching. − Yogi Berra

Simple Meaningful Easy to use FastClean Flexible Time saving ImpressiveEfficient Responsive ComprehensiveFriendly Approachable Effortless Usable

2006 Marco Armant, August 2010

Escape Velocity− Amir Khella

thank you

http://psprdoreli.blogspot.com	3
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Scott Lind - The Secret Life of EHRs

by Healthcare Experience Design Conference on Apr 13, 2012

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