T-Systems Core Belief Collaboration - Portfolio

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This presentation gives a brief description of the core belief collaboration in ICT. It also gives an overview of the collaboration references ans shows which offerings of T-Systems are related to …

This presentation gives a brief description of the core belief collaboration in ICT. It also gives an overview of the collaboration references ans shows which offerings of T-Systems are related to that topic.

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  • 1. Core Belief: Collaboration.
  • 2. Collaboration. Key drivers. “Coming together is a beginning, keeping together is progress, working together is success.” – Henry Ford  Faster time-to-market Team collaboration  Greater product customization  Global team work  New forms of co-operation with customers, partners and suppliers What does that Cross company mean for the  Direct communication with consumers via organization? collaboration Web 2.0  Consumerization of IT (digital natives)  Digital knowledge exchange  Always online: anywhere, anytime Mass collaboration T-Systems International GmbH May 2010 2
  • 3. Collaboration. From Trend to Solution. Our solutions for team collaboration, inter-enterprise collaboration und mass collaboration Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Management Services Charging & Telematics POS Insurance Services Health Managed Workplace Services (MWS)  Roll based and highly standardized workplace Supply Chain Network & Homeland Aviation & Retail Core Finance Core Health Smart Management Processes Security & Logistics Systems Systems Insurance Metering Defense Services solutions Sales & Customer Telematic After Sales Centric Solutions Services for Health  Service - / Office - / Traveller Workplace Embedded Billing  Core services plus extensions Systems Process & Technology Unified Collaboration & Messaging (UC&M) Efficiency Consulting  IT infrastructures for enterprise content management Enterprise Resource Enterprise Content Business Intelligence & Interactive Web Media & Bus. Testing Services Application Management (allocation, collaborative editing, exchange, retrieval)  MS SharePoint, MS OCS, FileNet, ImageMaster, Planning Management CRM Portal services & Modernization Mobile Workplace Managed Workplace Service Desk Services Application Operations for Standard Application Customer- Specific Unified Collaboration & MS Exchange, Lotus Notes/Domino etc. Services Services SAP® Solutions Operations Application Messaging Operations IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services Services Availability Document Services Infrastructure Services Industrialized Platforms (X86) Midrange Platforms Mainframe Platforms Interactive Web Media & Business Portal Services Corporate Voice Corporate Video Advanced Network Ethernet VPN IP-VPN Network Security Managed Inhouse Mobile Voice T-Systems Multimedia Solutions offers Web 2.0 Services Services technologies, solutions and business models to Installation & Maintenance Inhouse Infrastructure Direct Network Internet Access & Standard Voice improve internet based business processes and Services Links Bundles explore new opportunities. T-Systems International GmbH May 2010 3
  • 4. Managed Workplace Services. An enabler of cost savings and growth. Cost savings and growth Cost savings Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Services Charging & POS Insurance Services Management Telematics Health Supply Chain Management Network & Processes Homeland Security & Aviation & Logistics Retail Core Systems Finance Core Systems Health Insurance Smart Metering Services tailored to roles within the organization :: Services tailored to roles within the organization Defense Services  Visibility across all systems  Visibility across all systems Sales & Customer Telematic After Sales Centric Solutions Services for Health  Industrialization und standardization  Industrialization und standardization  Financing model: price per seat per month – OPEX not  Financing model: price per seat per month – OPEX not Embedded Billing Systems CAPEX CAPEX  Affordable access to innovative technology  Affordable access to innovative technology Process & Technology Efficiency Consulting Enterprise Enterprise Business Interactive Web Testing Application Resource Content Intelligence & Media & Bus. Services Management Planning Management CRM Portal services & Modernization Growth Mobile Managed Service Desk Application Standard Customer- Unified Workplace Services Workplace Services Services Operations for SAP® Solutions Application Operations Specific Application Collaboration & Messaging Rapid integration in the event of mergers and acquisitions: Rapid integration in the event of mergers and acquisitions: Operations IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services  Predefined user roles available for vast majority of  Predefined user roles available for vast majority of Services Availability Document Services Infrastructure Services Industrialized Platforms (X86) Midrange Platforms Mainframe Platforms business functions in M&A targets business functions in M&A targets Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile  Greater speed and flexibility due to automated processes  Greater speed and flexibility due to automated processes Voice Video Network Security Inhouse Voice Services Services  Desktop environments available at short notice  Desktop environments available at short notice Installation & Inhouse Direct Internet Standard  Focus on core business  Focus on core business Maintenance Infrastructure Network Access & Voice Services Links Bundles T-Systems International GmbH May 2010 4
  • 5. Managed Workplace Services. An enabler of innovation. Innovation  Desktop environment delivered from the cloud  Greater employee motivation, as they can use their preferred devices  Support for current trends in compliance and security readiness  Clearly-defined user roles  Increased efficiency resulting from higher productivity, when personal and business activities overlap  Participation in innovations from leading vendors T-Systems International GmbH May 2010 5
  • 6. Unified Collaboration & Messaging. An enabler of cost savings and growth. Cost savings and growth Cost savings Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Services Charging & POS Insurance Services Management Telematics Health Supply Chain Savings on travel time and costs with video and web Network & Homeland Aviation & Retail Core Finance Core Health Smart Management Processes Security & Logistics Systems Systems Insurance Metering   Savings on travel time and costs with video and web Defense Services conferencing conferencing Sales & After Sales Customer Centric Solutions Telematic Services   Version management for projects avoids additional costs Version management for projects avoids additional costs for Health caused by production errors and product recalls caused by production errors and product recalls Embedded Systems Billing   Scalable and flexible software as a service: no spending Scalable and flexible software as a service: no spending on hardware, licenses or administrative effort on hardware, licenses or administrative effort Process & Technology Efficiency Consulting Enterprise Enterprise Business Interactive Web Testing Application Resource Content Intelligence & Media & Bus. Services Management Planning Management CRM Portal services & Modernization Growth Mobile Managed Service Desk Application Standard Customer- Unified Workplace Workplace Services Operations for Application Specific Collaboration & Services Services SAP® Solutions Operations Application Operations Messaging   Increased employee efficiency: Increased employee efficiency: IT Security Services Archiving & Data Availability Managed Document Data Center Infrastructure Hosting Services Industrialized Hosting Services Midrange Hosting Services Mainframe  Easier communication with staff, who have access to  Easier communication with staff, who have access to Services Services Platforms (X86) Platforms Platforms latest data latest data Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile  Streamlined exchange of information and knowledge  Streamlined exchange of information and knowledge Voice Video Network Security Inhouse Voice  Greater flexibility provided by mobile working Services Services  Greater flexibility provided by mobile working Installation & Maintenance Inhouse Infrastructure Direct Network Internet Access & Standard Voice   Shorter project times: faster time-to-market Shorter project times: faster time-to-market Services Links Bundles T-Systems International GmbH May 2010 6
  • 7. Unified Collaboration & Messaging. An enabler of innovation. Innovation An enabler of innovative customer service Example: financial services industry  Increased sales, including cross- selling  Better relationships with customers und greater customer satisfaction  Online consultation at branches:  Specialists available company-wide  Provide specialist advice at “consultation booths”  Consultation at home via video or online chat service T-Systems International GmbH May 2010 7
  • 8. Interactive Web Media & Business Portal Services. An enabler of efficiency and growth. Efficiency and growth Efficiency Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Services Charging & POS Insurance Services Management Telematics Health Supply Chain Management Network & Processes Homeland Security & Aviation & Logistics Retail Core Systems Finance Core Systems Health Insurance Smart Metering Optimization of business processes through: Optimization of business processes through: Defense Services  Self-organizing teams, with better internal communication  Self-organizing teams, with better internal communication Sales & After Sales Customer Centric Solutions Telematic Services and transparency and transparency  Improved knowledge management for Health  Improved knowledge management  Higher collaboration rate (up to 20 percent) Embedded Billing Systems  Higher collaboration rate (up to 20 percent) Process & Technology Efficiency Consulting Enterprise Enterprise Business Interactive Web Testing Application Resource Content Intelligence & Media & Bus. Services Management Planning Management CRM Portal services & Modernization Growth Mobile Managed Service Desk Application Standard Customer- Unified Workplace Workplace Services Operations for Application Specific Collaboration & Services Services SAP® Solutions Operations Application Messaging   Identifying customers’ “digital” profiles enables more Identifying customers’ “digital” profiles enables more IT Security Archiving & Data Managed Data Center Hosting Services Operations Hosting Services Hosting Services targeted communication targeted communication Services Availability Document Services Infrastructure Services Industrialized Platforms (X86) Midrange Platforms Mainframe Platforms   Expansion of the business model in terms of: Expansion of the business model in terms of: Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile  Products and services  Products and services Voice Video Network Security Inhouse Voice Services Services  Customer benefits (value proposition)  Customer benefits (value proposition) Installation & Inhouse Direct Internet Standard  Sales opportunities  Sales opportunities Maintenance Infrastructure Network Access & Voice Services Links Bundles  Value creation processes  Value creation processes T-Systems International GmbH May 2010 8
  • 9. Interactive Web Media & Business Portal Services. An enabler of innovation. Innovation  Blurring of enterprise boundaries: integration of external parties in the value creation process  Leveraging of network effects between co-workers, customers, partners and markets  External innovations, for example by open innovation or crowd- sourcing T-Systems International GmbH May 2010 9
  • 10. Interactive Web Media & Business Portal Services. Our vision. Vision  Online structuring of data  Adding of machine-readable semantic labels to existing information  Computers can then identify interrelationships between data  The computer knows: Robbie Williams is a star, but not a celestial body  Advantages:  Ability to recognize new relationships and links  More targeted, efficient search  More user-friendly T-Systems International GmbH May 2010 10
  • 11. An enabler of innovation in manufacturing and sport. References. References Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Management Services Charging & Telematics POS Insurance Services Health MTU Aero Engines Supply Chain Management Network & Processes Homeland Security & Aviation & Logistics Retail Core Systems Finance Core Systems Health Insurance Smart Metering   Development, manufacture and sales of engines Development, manufacture and sales of engines Defense Services   Field service and life cycle management for around Field service and life cycle management for around Sales & After Sales Customer Centric Solutions Telematic Services 10,000 PCs worldwide 10,000 PCs worldwide for Health   User help desk as well as second- and third-level support User help desk as well as second- and third-level support Embedded Billing Systems   Consistent end-to-end SLAs Consistent end-to-end SLAs Process & Technology   Admin Court model for employees Admin Court model for employees Efficiency Consulting   Incl. server operations, MPLS networks, SAP operations Incl. server operations, MPLS networks, SAP operations Enterprise Enterprise Business Interactive Web Testing Application Resource Content Intelligence & Media & Bus. Services Management Planning Management CRM Portal services & Modernization Schalke 04 Fan Club Mobile Managed Service Desk Application Standard Customer- Unified Workplace Workplace Services Operations for Application Specific Collaboration & Services Services SAP® Solutions Operations Application Operations Messaging   Communications platform for one of the largest fan clubs Communications platform for one of the largest fan clubs IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services in Germany (55,000 members) in Germany (55,000 members) Services Availability Document Infrastructure Industrialized Midrange Mainframe Services Services Platforms (X86) Platforms Platforms   Helps build long-term customer relationships, through Helps build long-term customer relationships, through Corporate Voice Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile targeted communications targeted communications Video Network Security Inhouse Voice Services Services   First Web 2.0 community for a Bundesliga soccer club First Web 2.0 community for a Bundesliga soccer club Installation & Inhouse Direct Internet Standard   Interaction with users via an intuitive interface Interaction with users via an intuitive interface Maintenance Infrastructure Network Access & Voice Services Links Bundles   Integrated video streaming Integrated video streaming T-Systems International GmbH May 2010 11
  • 12. An enabler of innovation in healthcare and the automotive industry. References. References Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Management Services Charging & Telematics POS Insurance Services Health Asklepios Supply Chain Management Network & Processes Homeland Security & Aviation & Logistics Retail Core Systems Finance Core Systems Health Insurance Smart Metering   Asklepios is one of the world's leading hospital chains, Asklepios is one of the world's leading hospital chains, Defense Services with 36,000 employees with 36,000 employees Sales & After Sales Customer Centric Solutions Telematic Services   Patients can consult a physician online from the comfort Patients can consult a physician online from the comfort for Health of their own home of their own home Embedded Systems Billing   It is easy to obtain a second opinion from a specialist It is easy to obtain a second opinion from a specialist Process & Technology Efficiency Consulting Enterprise Enterprise Business Interactive Web Testing Application Resource Content Intelligence & Media & Bus. Services Management Planning Management CRM Portal services & Modernization Veritas Mobile Managed Service Desk Application Standard Customer- Unified Workplace Workplace Services Operations for Application Specific Collaboration & Services Services SAP® Solutions Operations Application Operations Messaging   3,000 employees at seven production sites 3,000 employees at seven production sites IT Security Services Archiving & Data Availability Managed Document Data Center Infrastructure Hosting Services Industrialized Hosting Services Midrange Hosting Services Mainframe   Highly secure virtual collaboration room for product Highly secure virtual collaboration room for product Services Services Platforms (X86) Platforms Platforms developers in the USA, Asia and Europe developers in the USA, Asia and Europe Corporate Voice Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile Video Network Security Inhouse Voice Services Services Installation & Inhouse Direct Internet Standard Maintenance Infrastructure Network Access & Voice Services Links Bundles T-Systems International GmbH May 2010 12
  • 13. An enabler of the public sector. References. References Product Life Products & E-Government Road Advanced Claims Clinical Unbundling Cycle Management Services Charging & Telematics POS Insurance Services Health Castile and Leon regional government Supply Chain Management Network & Processes Homeland Security & Aviation & Logistics Retail Core Systems Finance Core Systems Health Insurance Smart Metering   Largest region in Spain, with a variety of government Largest region in Spain, with a variety of government Defense Services agencies employing more than 20,000 people agencies employing more than 20,000 people Sales & After Sales Customer Centric Solutions Telematic Services   Implementation of standardized directory and e-mail Implementation of standardized directory and e-mail for Health system system Embedded Systems Billing   Implementation of unified communication system Implementation of unified communication system   Central administration of mobile devices Central administration of mobile devices Process & Technology Efficiency Consulting   Complete integration of the existing PBX systems Complete integration of the existing PBX systems Enterprise Enterprise Business Interactive Web Testing Application Resource Content Intelligence & Media & Bus. Services Management Planning Management CRM Portal services & Modernization Ludwigslust local government Mobile Managed Service Desk Application Standard Customer- Unified Workplace Workplace Services Operations for Application Specific Collaboration & Services Services SAP® Solutions Operations Application Operations Messaging   Low population spread across relatively large area; 680 Low population spread across relatively large area; 680 IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services employees employees Services Availability Document Infrastructure Industrialized Midrange Mainframe Services Services Platforms (X86) Platforms Platforms   Planning, implementation and operation of the complete Planning, implementation and operation of the complete Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile ICT infrastructure: complete hardware and software ICT infrastructure: complete hardware and software Voice Video Network Services Security Services Inhouse Voice maintenance, Managed Desktop Services including user maintenance, Managed Desktop Services including user help desk, integrated voice and data network help desk, integrated voice and data network Installation & Inhouse Direct Internet Standard Maintenance Services Infrastructure Network Links Access & Bundles Voice   E-government: portal www.kreis-lwl.de E-government: portal www.kreis-lwl.de T-Systems International GmbH May 2010 13