This presentation gives a brief description of the core belief collaboration in ICT. It also gives an overview of the collaboration references ans shows which offerings of T-Systems are related to that topic.

1. Core Belief:
Collaboration.

2. Collaboration.
Key drivers.
“Coming together is a beginning, keeping together is progress, working together is success.”
– Henry Ford
 Faster time-to-market Team collaboration
 Greater product customization
 Global team work
 New forms of co-operation with customers,
partners and suppliers What does that
Cross company
mean for the
 Direct communication with consumers via organization? collaboration
Web 2.0
 Consumerization of IT (digital natives)
 Digital knowledge exchange
 Always online: anywhere, anytime Mass collaboration
T-Systems International GmbH May 2010 2

3. Collaboration.
From Trend to Solution.
Our solutions for team collaboration, inter-enterprise collaboration und mass collaboration
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle
Management
Services Charging &
Telematics
POS Insurance Services
Health
Managed Workplace Services (MWS)
 Roll based and highly standardized workplace
Supply Chain Network & Homeland Aviation & Retail Core Finance Core Health Smart
Management Processes Security & Logistics Systems Systems Insurance Metering
Defense Services
solutions
Sales & Customer Telematic
After Sales Centric Solutions Services
for Health
 Service - / Office - / Traveller Workplace
Embedded Billing
 Core services plus extensions
Systems
Process & Technology
Unified Collaboration & Messaging (UC&M)
Efficiency Consulting
 IT infrastructures for enterprise content management
Enterprise
Resource
Enterprise
Content
Business
Intelligence &
Interactive Web
Media & Bus.
Testing
Services
Application
Management
(allocation, collaborative editing, exchange, retrieval)
 MS SharePoint, MS OCS, FileNet, ImageMaster,
Planning Management CRM Portal services & Modernization
Mobile
Workplace
Managed
Workplace
Service Desk
Services
Application
Operations for
Standard
Application
Customer-
Specific
Unified
Collaboration & MS Exchange, Lotus Notes/Domino etc.
Services Services SAP® Solutions Operations Application Messaging
Operations
IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services
Services Availability Document
Services
Infrastructure
Services
Industrialized
Platforms (X86)
Midrange
Platforms
Mainframe
Platforms
Interactive Web Media & Business Portal Services
Corporate
Voice
Corporate
Video
Advanced
Network
Ethernet VPN IP-VPN Network
Security
Managed
Inhouse
Mobile
Voice
T-Systems Multimedia Solutions offers Web 2.0
Services Services
technologies, solutions and business models to
Installation &
Maintenance
Inhouse
Infrastructure
Direct
Network
Internet
Access &
Standard
Voice
improve internet based business processes and
Services Links Bundles
explore new opportunities.
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4. Managed Workplace Services.
An enabler of cost savings and growth.
Cost savings and growth
Cost savings
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle Services Charging & POS Insurance Services
Management Telematics Health
Supply Chain
Management
Network &
Processes
Homeland
Security &
Aviation &
Logistics
Retail Core
Systems
Finance Core
Systems
Health
Insurance
Smart
Metering Services tailored to roles within the organization ::
Services tailored to roles within the organization
Defense Services
 Visibility across all systems
 Visibility across all systems
Sales & Customer Telematic
After Sales Centric Solutions Services
for Health
 Industrialization und standardization
 Industrialization und standardization
 Financing model: price per seat per month – OPEX not
 Financing model: price per seat per month – OPEX not
Embedded Billing
Systems CAPEX
CAPEX
 Affordable access to innovative technology
 Affordable access to innovative technology
Process & Technology
Efficiency Consulting
Enterprise Enterprise Business Interactive Web Testing Application
Resource Content Intelligence & Media & Bus. Services Management
Planning Management CRM Portal services & Modernization
Growth
Mobile Managed Service Desk Application Standard Customer- Unified
Workplace
Services
Workplace
Services
Services Operations for
SAP® Solutions
Application
Operations
Specific
Application
Collaboration &
Messaging Rapid integration in the event of mergers and acquisitions:
Rapid integration in the event of mergers and acquisitions:
Operations
IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services  Predefined user roles available for vast majority of
 Predefined user roles available for vast majority of
Services Availability Document
Services
Infrastructure
Services
Industrialized
Platforms (X86)
Midrange
Platforms
Mainframe
Platforms business functions in M&A targets
business functions in M&A targets
Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile  Greater speed and flexibility due to automated processes
 Greater speed and flexibility due to automated processes
Voice Video Network Security Inhouse Voice
Services Services  Desktop environments available at short notice
 Desktop environments available at short notice
Installation & Inhouse Direct Internet Standard  Focus on core business
 Focus on core business
Maintenance Infrastructure Network Access & Voice
Services Links Bundles
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5. Managed Workplace Services.
An enabler of innovation.
Innovation
 Desktop environment delivered
from the cloud
 Greater employee motivation, as
they can use their preferred
devices
 Support for current trends in
compliance and security
readiness
 Clearly-defined user roles
 Increased efficiency resulting
from higher productivity, when
personal and business activities
overlap
 Participation in innovations from
leading vendors
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6. Unified Collaboration & Messaging.
An enabler of cost savings and growth.
Cost savings and growth
Cost savings
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle Services Charging & POS Insurance Services
Management Telematics Health
Supply Chain
Savings on travel time and costs with video and web
Network & Homeland Aviation & Retail Core Finance Core Health Smart
Management Processes Security & Logistics Systems Systems Insurance Metering 
 Savings on travel time and costs with video and web
Defense Services
conferencing
conferencing
Sales &
After Sales
Customer
Centric Solutions
Telematic
Services 
 Version management for projects avoids additional costs
Version management for projects avoids additional costs
for Health
caused by production errors and product recalls
caused by production errors and product recalls
Embedded
Systems
Billing

 Scalable and flexible software as a service: no spending
Scalable and flexible software as a service: no spending
on hardware, licenses or administrative effort
on hardware, licenses or administrative effort
Process & Technology
Efficiency Consulting
Enterprise Enterprise Business Interactive Web Testing Application
Resource Content Intelligence & Media & Bus. Services Management
Planning Management CRM Portal services & Modernization
Growth
Mobile Managed Service Desk Application Standard Customer- Unified
Workplace Workplace Services Operations for Application Specific Collaboration &
Services Services SAP® Solutions Operations Application
Operations
Messaging

 Increased employee efficiency:
Increased employee efficiency:
IT Security
Services
Archiving & Data
Availability
Managed
Document
Data Center
Infrastructure
Hosting Services
Industrialized
Hosting Services
Midrange
Hosting Services
Mainframe
 Easier communication with staff, who have access to
 Easier communication with staff, who have access to
Services Services Platforms (X86) Platforms Platforms latest data
latest data
Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile  Streamlined exchange of information and knowledge
 Streamlined exchange of information and knowledge
Voice Video Network Security Inhouse Voice
 Greater flexibility provided by mobile working
Services Services
 Greater flexibility provided by mobile working
Installation &
Maintenance
Inhouse
Infrastructure
Direct
Network
Internet
Access &
Standard
Voice 
 Shorter project times: faster time-to-market
Shorter project times: faster time-to-market
Services Links Bundles
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7. Unified Collaboration & Messaging.
An enabler of innovation.
Innovation
An enabler of innovative customer
service
Example: financial services industry
 Increased sales, including cross-
selling
 Better relationships with
customers und greater customer
satisfaction
 Online consultation at branches:
 Specialists available
company-wide
 Provide specialist advice at
“consultation booths”
 Consultation at home via video or
online chat service
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8. Interactive Web Media & Business Portal Services.
An enabler of efficiency and growth.
Efficiency and growth
Efficiency
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle Services Charging & POS Insurance Services
Management Telematics Health
Supply Chain
Management
Network &
Processes
Homeland
Security &
Aviation &
Logistics
Retail Core
Systems
Finance Core
Systems
Health
Insurance
Smart
Metering
Optimization of business processes through:
Optimization of business processes through:
Defense Services
 Self-organizing teams, with better internal communication
 Self-organizing teams, with better internal communication
Sales &
After Sales
Customer
Centric Solutions
Telematic
Services
and transparency
and transparency
 Improved knowledge management
for Health
 Improved knowledge management
 Higher collaboration rate (up to 20 percent)
Embedded Billing
Systems  Higher collaboration rate (up to 20 percent)
Process & Technology
Efficiency Consulting
Enterprise Enterprise Business Interactive Web Testing Application
Resource Content Intelligence & Media & Bus. Services Management
Planning Management CRM Portal services & Modernization
Growth
Mobile Managed Service Desk Application Standard Customer- Unified
Workplace Workplace Services Operations for Application Specific Collaboration &
Services Services SAP® Solutions Operations Application Messaging 
 Identifying customers’ “digital” profiles enables more
Identifying customers’ “digital” profiles enables more
IT Security Archiving & Data Managed Data Center Hosting Services
Operations
Hosting Services Hosting Services
targeted communication
targeted communication
Services Availability Document
Services
Infrastructure
Services
Industrialized
Platforms (X86)
Midrange
Platforms
Mainframe
Platforms 
 Expansion of the business model in terms of:
Expansion of the business model in terms of:
Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile  Products and services
 Products and services
Voice Video Network Security Inhouse Voice
Services Services  Customer benefits (value proposition)
 Customer benefits (value proposition)
Installation & Inhouse Direct Internet Standard  Sales opportunities
 Sales opportunities
Maintenance Infrastructure Network Access & Voice
Services Links Bundles  Value creation processes
 Value creation processes
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9. Interactive Web Media & Business Portal Services.
An enabler of innovation.
Innovation
 Blurring of enterprise
boundaries: integration of
external parties in the value
creation process
 Leveraging of network effects
between co-workers, customers,
partners and markets
 External innovations, for example
by open innovation or crowd-
sourcing
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10. Interactive Web Media & Business Portal Services.
Our vision.
Vision
 Online structuring of data
 Adding of machine-readable
semantic labels to existing
information
 Computers can then identify
interrelationships between data
 The computer knows: Robbie
Williams is a star, but not a
celestial body
 Advantages:
 Ability to recognize new
relationships and links
 More targeted, efficient search
 More user-friendly
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11. An enabler of innovation in manufacturing and sport.
References.
References
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle
Management
Services Charging &
Telematics
POS Insurance Services
Health MTU Aero Engines
Supply Chain
Management
Network &
Processes
Homeland
Security &
Aviation &
Logistics
Retail Core
Systems
Finance Core
Systems
Health
Insurance
Smart
Metering 
 Development, manufacture and sales of engines
Development, manufacture and sales of engines
Defense Services

 Field service and life cycle management for around
Field service and life cycle management for around
Sales &
After Sales
Customer
Centric Solutions
Telematic
Services 10,000 PCs worldwide
10,000 PCs worldwide
for Health

 User help desk as well as second- and third-level support
User help desk as well as second- and third-level support
Embedded Billing
Systems 
 Consistent end-to-end SLAs
Consistent end-to-end SLAs
Process & Technology

 Admin Court model for employees
Admin Court model for employees
Efficiency Consulting

 Incl. server operations, MPLS networks, SAP operations
Incl. server operations, MPLS networks, SAP operations
Enterprise Enterprise Business Interactive Web Testing Application
Resource Content Intelligence & Media & Bus. Services Management
Planning Management CRM Portal services & Modernization
Schalke 04 Fan Club
Mobile Managed Service Desk Application Standard Customer- Unified
Workplace Workplace Services Operations for Application Specific Collaboration &
Services Services SAP® Solutions Operations Application
Operations
Messaging 
 Communications platform for one of the largest fan clubs
Communications platform for one of the largest fan clubs
IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services in Germany (55,000 members)
in Germany (55,000 members)
Services Availability Document Infrastructure Industrialized Midrange Mainframe
Services Services Platforms (X86) Platforms Platforms 
 Helps build long-term customer relationships, through
Helps build long-term customer relationships, through
Corporate Voice Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile
targeted communications
targeted communications
Video Network Security Inhouse Voice
Services Services 
 First Web 2.0 community for a Bundesliga soccer club
First Web 2.0 community for a Bundesliga soccer club
Installation & Inhouse Direct Internet Standard 
 Interaction with users via an intuitive interface
Interaction with users via an intuitive interface
Maintenance Infrastructure Network Access & Voice
Services Links Bundles

 Integrated video streaming
Integrated video streaming
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12. An enabler of innovation in healthcare and the automotive industry.
References.
References
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle
Management
Services Charging &
Telematics
POS Insurance Services
Health Asklepios
Supply Chain
Management
Network &
Processes
Homeland
Security &
Aviation &
Logistics
Retail Core
Systems
Finance Core
Systems
Health
Insurance
Smart
Metering 
 Asklepios is one of the world's leading hospital chains,
Asklepios is one of the world's leading hospital chains,
Defense Services
with 36,000 employees
with 36,000 employees
Sales &
After Sales
Customer
Centric Solutions
Telematic
Services 
 Patients can consult a physician online from the comfort
Patients can consult a physician online from the comfort
for Health
of their own home
of their own home
Embedded
Systems
Billing

 It is easy to obtain a second opinion from a specialist
It is easy to obtain a second opinion from a specialist
Process & Technology
Efficiency Consulting
Enterprise Enterprise Business Interactive Web Testing Application
Resource Content Intelligence & Media & Bus. Services Management
Planning Management CRM Portal services & Modernization
Veritas
Mobile Managed Service Desk Application Standard Customer- Unified
Workplace Workplace Services Operations for Application Specific Collaboration &
Services Services SAP® Solutions Operations Application
Operations
Messaging 
 3,000 employees at seven production sites
3,000 employees at seven production sites
IT Security
Services
Archiving & Data
Availability
Managed
Document
Data Center
Infrastructure
Hosting Services
Industrialized
Hosting Services
Midrange
Hosting Services
Mainframe

 Highly secure virtual collaboration room for product
Highly secure virtual collaboration room for product
Services Services Platforms (X86) Platforms Platforms developers in the USA, Asia and Europe
developers in the USA, Asia and Europe
Corporate Voice Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile
Video Network Security Inhouse Voice
Services Services
Installation & Inhouse Direct Internet Standard
Maintenance Infrastructure Network Access & Voice
Services Links Bundles
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13. An enabler of the public sector.
References.
References
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle
Management
Services Charging &
Telematics
POS Insurance Services
Health Castile and Leon regional government
Supply Chain
Management
Network &
Processes
Homeland
Security &
Aviation &
Logistics
Retail Core
Systems
Finance Core
Systems
Health
Insurance
Smart
Metering 
 Largest region in Spain, with a variety of government
Largest region in Spain, with a variety of government
Defense Services
agencies employing more than 20,000 people
agencies employing more than 20,000 people
Sales &
After Sales
Customer
Centric Solutions
Telematic
Services 
 Implementation of standardized directory and e-mail
Implementation of standardized directory and e-mail
for Health
system
system
Embedded
Systems
Billing

 Implementation of unified communication system
Implementation of unified communication system

 Central administration of mobile devices
Central administration of mobile devices
Process & Technology
Efficiency Consulting 
 Complete integration of the existing PBX systems
Complete integration of the existing PBX systems
Enterprise Enterprise Business Interactive Web Testing Application
Resource Content Intelligence & Media & Bus. Services Management
Planning Management CRM Portal services & Modernization
Ludwigslust local government
Mobile Managed Service Desk Application Standard Customer- Unified
Workplace Workplace Services Operations for Application Specific Collaboration &
Services Services SAP® Solutions Operations Application
Operations
Messaging 
 Low population spread across relatively large area; 680
Low population spread across relatively large area; 680
IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services employees
employees
Services Availability Document Infrastructure Industrialized Midrange Mainframe
Services Services Platforms (X86) Platforms Platforms 
 Planning, implementation and operation of the complete
Planning, implementation and operation of the complete
Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile
ICT infrastructure: complete hardware and software
ICT infrastructure: complete hardware and software
Voice Video Network
Services
Security
Services
Inhouse Voice maintenance, Managed Desktop Services including user
maintenance, Managed Desktop Services including user
help desk, integrated voice and data network
help desk, integrated voice and data network
Installation & Inhouse Direct Internet Standard
Maintenance
Services
Infrastructure Network
Links
Access &
Bundles
Voice 
 E-government: portal www.kreis-lwl.de
E-government: portal www.kreis-lwl.de
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