Quality Improvement Teams
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Quality Improvement Teams

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New Teams in Quality

New Teams in Quality

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Quality Improvement Teams Quality Improvement Teams Presentation Transcript

  • Quality Improvement Teams Organizing for Quality Quality Improvement Teams
  • Roles for QI teams
    • In addition to solving quality problems, QI teams help:
    • provide a means of participation for employees in quality decision-making.
    • aid employee development: leadership, problem-solving skills.
    • lead to quality awareness which is essential for organizational culture change.
    Quality Improvement Teams
  • Types of quality improvement teams
    • Project teams
    • Quality circles
    Quality Improvement Teams
  • Project team characteristics
    • Teams address key organizational issues
        • concurrent engineering
        • ISO 9000 implementation
    • membership - generally mandatory
    • temporary in nature
    • participation is cross-functional
    • team leaders have varying degrees of authority
    Quality Improvement Teams
  • Quality circle characteristics
    • Voluntary groups of 6-8 members
    • Quality circle teams are semi-permanent
    • Teams are from single functional department
    • Members have equal status and select their own project
    • Minimum pressure to solve problems with a set time frame
    Quality Improvement Teams
  • Implementing quality circles
    • Quality circles require top management support
    • Personal characteristics of facilitators are critical
    • Scope of project needs to be small enough to be capably addressed by the team
    • Success of other teams has positive peer pressure effect
    Quality Improvement Teams
  • Implementation
    • Japan- highly successful
      • Widely publicized quality circles
      • Product development teams
    • U.S. - marginal success
      • Product development teams have succeeded more so than quality circle teams
    Quality Improvement Teams
  • Concurrent engineering project teams
    • Concurrent engineering teams are having success - examples: Boeing Chrysler
      • a concurrent process carried out by a multi-functional product development team.
      • intended to replace sequential development process.
      • they avoid potential quality problems by integrating upstream and downstream functions in the preliminary design phase.
    Quality Improvement Teams