Operational Management Operations Management Operations Management Munif Ahmad
What Do OperationsManagers Do? What is operations? a function or system that transforms inputs into outputs of greater value What is a transformation process? a series of activities along a value chain extending from supplier to customer activities that do not add value are superfluous and should be eliminated What is operations management? design, operation, and improvement of productive systems
Operations as a Transformation ProcessINPUT•Material TRANSFORMATION OUTPUT•Machines •Goods•Labor PROCESS •Services•Management•Capital Feedback
Operations Function Operations Marketing Finance and accounting Human resources Outside suppliers
How is operations relate to otherfunctions? Accounting “As an auditor you must understand the Information fundamentals of operations Technology management.” “IT is a tool, and there’s no Management better place to apply it than in operations.” “We use so many things you learn in an operations class—scheduling, lean production, theory of constraints, and tons of quality tools.”
Operations Managementand E-Business Business ConsumerBusiness B2B B2C Commerceone.com Amazon.comConsumer C2B C2C Priceline.com eBay.com Categories of E-Commerce
An Integrated Value Chain Value chain: set of activities that create and deliver products to customerCustomer Manufacturer Supplier Flow of information (customer order) Flow of information (customer order) Flow of product (order fulfillment)
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