About usHelpAge India is a nationallevel charity with the Mission:“To work for the cause andcare of disadvantaged older personsand to improve their quality of life”. Offices across the Country. Strength of around 800 employees / Volunteers and Consultants. Around 100 of them are fundraisers.Stakeholders - Donors, Partners ,Volunteers, Employees and Board members. Anup Khosla Tech4Good Summit
Why was the implementation required• Improved Transparency• Future Proofing• Lack of integrated MIS – Geographically dispersed locations – No centralized database – Standalone legacy / package systems• Tracking Potential Supporters – Web / Walk-in / Projects / Telephones• Limited Institutional Memory• Donor Servicing – Missing 360 Degree View of Donors Anup Khosla Tech4Good Summit
Challenges faced• Requirement Gathering – Confused / unclear processes• Implementing Partner’s lack of understanding of Voluntary Sector• Change management – the biggest and continuing challenge• Budget• Non IT Savvy Users• Training large number of users across the Country Anup Khosla Tech4Good Summit
Impact• IT Savvy Users – well almost!• Improved effectiveness – Progress reports submitted online – Operational MIS becoming available in real time – Faster Employee travel approvals and reimbursements ☺ – Centralized purchasing with complete transparency enabled• Better Communication• Improved Operational Controls• Reduced Complexity and potentially Cost• Information for all and increased Transparency• Improved Donor Interface and Servicing – Donor Page Anup Khosla Tech4Good Summit
Microsoft Support Enables• Significant saving in setting up infrastructure – Microsoft Exchange, Windows Servers, SQL Servers etc. – Microsoft SharePoint enables Intranet – Microsoft Lync just introduced and expected to: • Improve internal communications • Save on travel costs • Effective servicing of internal customers Anup Khosla Tech4Good Summit
Impact of Microsoft’s Support• Beneficiary records and data captured in database – Disease pattern gives potentially rich data for research to improve health care for senior citizens.• Volunteers information captured which in turn helps the beneficiary• Basic IT trainings to beneficiaries• Online registration and proposal submission for beneficiary program Anup Khosla Tech4Good Summit
Thank You www.helpageindia.orghttp://www.helpageindiaprogramme.org http://www.hisave.org/home.aspx Anup Khosla Tech4Good Summit
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