The analysis of LibQUAL
comments with the assistance of a
SharePoint list
10th Northumbria International Conference on Per...
Contents
 Literature review
 A short overview of LibQUAL at Stellenbosch






University
Analysis of comments in 2...
What do libraries do with their
LibQUAL comments?
 Five different software programmes
 Survey undertaken by Neurohr, Ack...
Overview of programmes
 Microsoft Access
 Microsoft Excel
 Atlas.ti.
 NVivo
 N6 (QSR)
 Dedoose
 Word clouds
Overview of LibQUAL at
Stellenbosch University
 LibQUAL surveys in 2005, 2008 and 2012
Learning Commons
Research
Commons
Engineering Library
Gap scores comparison 20052012
Gap scores: Affect of service

0.74
0.8
0.6
0.4
0.2
0
-0.2
-0.4
-0.6
-0.8
-1

0.53

Gap sco...
Analysis of comments in
2005/2008
 Microsoft Access
 Time-consuming to set up correctly
 Printing of reports for all mi...
Microsoft Sharepoint at
Stellenbosch
 Used for building websites and document






management
Sharepoint Team Sites
...
Demonstration
Sharepoint list for LibQUAL
comments
Adding a Category
column / adding a
category
Categorizing the
comments
Filtering
Advantages and disadvantages
of using a Sharepoint list









Criteria for assessing software
programmes for qua...
Strategic planning
 Annual strategic planning session 2012
 Divisional managers used the LibQUAL

comments list on Share...
QUESTIONS?
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Presentation presented at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services (July 2013)

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The analysis of LibQUAL comments with the assistance of a SharePoint list

  1. 1. The analysis of LibQUAL comments with the assistance of a SharePoint list 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services (July 2013) Marié Roux Librarian: Research Support Coordinator: Quality Assurance Stellenbosch University
  2. 2. Contents  Literature review  A short overview of LibQUAL at Stellenbosch      University Analysis of comments in 2005 / 2008 Microsoft Sharepoint at Stellenbosch University Demonstration of using a Sharepoint list Advantages and disadvantags of using a Sharepoint list Using results in library strategic planning
  3. 3. What do libraries do with their LibQUAL comments?  Five different software programmes  Survey undertaken by Neurohr, Ackermann, &      White Microsoft Excel: 73% Atlas.ti.: 18% NVivo: 7.9% How many staff members code? One or two mostly Coding at Brown University: 20+ subject librarians
  4. 4. Overview of programmes  Microsoft Access  Microsoft Excel  Atlas.ti.  NVivo  N6 (QSR)  Dedoose  Word clouds
  5. 5. Overview of LibQUAL at Stellenbosch University  LibQUAL surveys in 2005, 2008 and 2012
  6. 6. Learning Commons Research Commons Engineering Library
  7. 7. Gap scores comparison 20052012 Gap scores: Affect of service 0.74 0.8 0.6 0.4 0.2 0 -0.2 -0.4 -0.6 -0.8 -1 0.53 Gap scores: Information control 0.45 0.65 0.5 2005 2012 Superiority mean 0.22 2005 0 Adequacy mean 2008 Adequacy mean 0.5 -0.87 -1.18 -0.85 -0.56 -0.86 -1.5 Gap Scores: Library as place 0.8 0.68 0.74 0.61 0.6 0.4 2005 0.2 2008 0 -0.2 Adequacy mean Superiority mean -0.4 -0.6 -0.8 -0.58 -0.69 -0.75 2008 2012 -1 -0.51 Superiority mean -0.5 2012
  8. 8. Analysis of comments in 2005/2008  Microsoft Access  Time-consuming to set up correctly  Printing of reports for all middle and senior managers  Unnecessary paper work
  9. 9. Microsoft Sharepoint at Stellenbosch  Used for building websites and document     management Sharepoint Team Sites Library’s team site contains more intranet qualities Consist of lists, document libraries, calendars, photograph galleries, meeting work spaces, wiki’s, blogs, etc. Explored the use of a Sharepoint list for the coding of LibQUAL comments
  10. 10. Demonstration
  11. 11. Sharepoint list for LibQUAL comments
  12. 12. Adding a Category column / adding a category
  13. 13. Categorizing the comments
  14. 14. Filtering
  15. 15. Advantages and disadvantages of using a Sharepoint list        Criteria for assessing software programmes for qualitative analysis Ease of integration – quick to set up Type of data – no changes required to orinial Excel file Read and review text – read and search options good Memo writing – insert a new column Categorization – easy and flexible Analysis inventory and assessment – data sorting and filtering Quantitative data import and export
  16. 16. Strategic planning  Annual strategic planning session 2012  Divisional managers used the LibQUAL comments list on Sharepoint in preparation for this session  Some of the main issues to be addressed: - Printers (more and better maintained) - Refurbishment of main library and some branch libraries - More user-friendly website - Noise levels - Library hours
  17. 17. QUESTIONS?

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