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Industry Shift: From IT Services to Services Aggregator
The boundaries between cloud and non-cloud are not rigid. As enterprises embrace new ways of working in which the divisions between private and professional lives begin to dissolve, they need service partners with a new perspective for a new age.
Every now and again the continual day-to-day changes we are used to in business and technology are overshadowed by a bigger shift. The big shifts are never the result of single social, economic or technology events – it’s only when these different influences align that the way we do things tomorrow really becomes different from the way we do them today.
We are experiencing such a shift right now – and the cloud is at its heart. But in addition to the emerging commercial and technological viability of cloud service delivery we also see the impact of globalization and the transformative effect that digital technology has had on lifestyle – both in terms of social interaction and in terms of our expectations of every product and service provider.
Delivery “as a service” is central to this shift: the cloud is transformational and changes the rules both of ownership and expectation.
In this paper, we are going to look at how this shift impacts roles and responsibilities inside the enterprise – particularly for the CIO and CFO teams. We will also ask how the traditional role of the IT service partner is transformed, and show how KPN has anticipated and prepared for that change.