Jim D'Amico - The Candidate Experience As A Competitive Advantage


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Jim D'Amico - The Candidate Experience As A Competitive Advantage

  1. 1. JIM D’AMICO The Candidate Experience As A Competitive Advantage
  2. 2. Notes On Research <ul><li>5 Months </li></ul><ul><li>Over 250 Applications to unique companies </li></ul><ul><li>Over 40 unique interview series </li></ul>
  3. 3. Initial Findings <ul><li>Less than 3% of the companies offered an engaging candidate experience </li></ul>
  4. 4. Initial Findings <ul><li>The vast majority of companies have, in no uncertain terms, a craptastic candidate experience </li></ul>
  5. 5. Initial Findings <ul><li>99% of companies have instant auto-reply to resume submission/application </li></ul><ul><li>Average time from application to first “live” contact from company is 21 days </li></ul><ul><li>Approx. 70% of companies provide any form of closure </li></ul>
  6. 6. Why Is Candidate Experience Important <ul><li>Employee engagement begins in the recruiting process. How well someone is treated as a candidate teaches them what they can expect as an employee </li></ul><ul><li>Your employment brand is only as strong as your candidate experience </li></ul><ul><li>Candidates are possibly current or potentially future customers </li></ul>
  7. 7. Improving Candidate Experience <ul><li>Look at each step of the process* </li></ul><ul><ul><li>Career page </li></ul></ul><ul><ul><li>Application </li></ul></ul><ul><ul><li>Phone interview </li></ul></ul><ul><ul><li>On-site interview </li></ul></ul><ul><ul><li>Rejection </li></ul></ul><ul><ul><li>Offer </li></ul></ul>
  8. 8. The Career Page Get Started or Get Lost <ul><li>How small is the invite to visit the career site? </li></ul><ul><li>How many clicks does it take a candidate to begin the application process? </li></ul><ul><li>Are the instructions clear? </li></ul><ul><li>Is there any insight into the recruiting process? </li></ul>
  9. 9. The Application Sweet Dreams or Total Nightmare <ul><li>How long does it take to complete? </li></ul><ul><li>Do you let candidates know how much information they need to have handy to complete the application? </li></ul><ul><li>Do you use a “one size fits all” application model? </li></ul><ul><li>What’s the point of your auto-reply? </li></ul>
  10. 10. The Auto-Reply <ul><li>Thanks from a human </li></ul><ul><li>Honest time line expectations </li></ul><ul><li>Invite to become a customer </li></ul>
  11. 11. The Phone Interview The First Impression <ul><li>Is your phone interview even necessary? </li></ul><ul><li>Is it a 2 way street? </li></ul><ul><li>What is your candidate value proposition? </li></ul>
  12. 12. The Onsite Interview Worthwhile or Worthless <ul><li>How many interviews? Really? </li></ul><ul><li>Be on time, be prepared </li></ul><ul><li>Show the value proposition in action </li></ul><ul><li>Make travel easy </li></ul><ul><li>Treat them like your best customer </li></ul>
  13. 13. Rejection The Art of the Break Up <ul><li>Sooner is better than later </li></ul><ul><li>Letter/email or call? </li></ul><ul><li>Treat them like a customer </li></ul>
  14. 14. The Offer <ul><li>Timely </li></ul><ul><li>In person or on phone only </li></ul><ul><li>Best offer up front </li></ul>
  15. 15. Where To Find Jim <ul><li>Twitter: @jmdcomedy </li></ul><ul><li>Linkedin: www.linkedin.com/in/jimdamico </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Phone: 216-570-5014 </li></ul>