Jim D'Amico - The Candidate Experience As A Competitive Advantage

JIM D’AMICO The Candidate Experience As A Competitive Advantage

Notes On Research
5 Months
Over 250 Applications to unique companies
Over 40 unique interview series

Initial Findings
Less than 3% of the companies offered an engaging candidate experience

Initial Findings
The vast majority of companies have, in no uncertain terms, a craptastic candidate experience

Initial Findings
99% of companies have instant auto-reply to resume submission/application
Average time from application to first “live” contact from company is 21 days
Approx. 70% of companies provide any form of closure

Why Is Candidate Experience Important
Employee engagement begins in the recruiting process. How well someone is treated as a candidate teaches them what they can expect as an employee
Your employment brand is only as strong as your candidate experience
Candidates are possibly current or potentially future customers

Improving Candidate Experience
Look at each step of the process*
Career page
Application
Phone interview
On-site interview
Rejection
Offer

The Career Page Get Started or Get Lost
How small is the invite to visit the career site?
How many clicks does it take a candidate to begin the application process?
Are the instructions clear?
Is there any insight into the recruiting process?

The Application Sweet Dreams or Total Nightmare
How long does it take to complete?
Do you let candidates know how much information they need to have handy to complete the application?
Do you use a “one size fits all” application model?
What’s the point of your auto-reply?

The Auto-Reply
Thanks from a human
Honest time line expectations
Invite to become a customer

The Phone Interview The First Impression
Is your phone interview even necessary?
Is it a 2 way street?
What is your candidate value proposition?

The Onsite Interview Worthwhile or Worthless
How many interviews? Really?
Be on time, be prepared
Show the value proposition in action
Make travel easy
Treat them like your best customer

Rejection The Art of the Break Up
Sooner is better than later
Letter/email or call?
Treat them like a customer

The Offer
Timely
In person or on phone only
Best offer up front

Where To Find Jim
Twitter: @jmdcomedy
Linkedin: www.linkedin.com/in/jimdamico
Email: [email_address]
Phone: 216-570-5014

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Jim D'Amico - The Candidate Experience As A Competitive Advantage

by Paul DeBettignies on May 14, 2010

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Jim D’Amico - The Candidate Experience As A Competitive Advantage — Presentation Transcript